LAKE-WORTH-FRED F.

Wow this is a mistake. It is not a discount store. Most items are tired, old, out of style and or defective, so no deal here, the rest are at the same price as in the retail stores. On my last trip I purchased socks, got home and found them to be defective. I returned to the store and was told by the sales lady and later the manager that the socks are a problem due to their design and that other people have come in to return the same items but there are no refunds on socks. The manager said they now had the socks that I was looking for in stock. I asked her to get me a six pair package and was told to get them myself. What nasty customer service, I just drove over an hour and was now in a long line up, I could not return defective product and I would have to leave the line and start over to get the socks. I called customer service and was promised a quick reply to deal with this issue and now one month later and no one ever called back. Buy in the regular stores not at this terrible so called factory store or just buy elsewhere.

Will not publish negative reviews for their high end large full service customers. I have been a trip adviser top reviewer. I went to a camp site and only wrote the truth. I wrote that it was run down, dirty and not at all as advertised. However this is one of trip advisers promotional sites that book through trip adviser and are protected by trip adviser and thus I got this response...

Dear TripAdvisor Member,

Thank you for your review. We have opted not to publish your review as it does not meet our guidelines for traveler reviews. We have listed the guidelines below; you may also view them at:
http://www.tripadvisor.com/help/our_guidelines_for_traveler_reviews

*First-hand and Relevant to other travelers
Please do not post content that is not relevant to trip planning and research. We accept reviews for trips or customer service experiences that occurred within a year of submission. Please refrain from using insulting language that is irrelevant to customer service, (such as hurtful physical descriptions or unnecessary name-calling), and attempting a smear campaign by taking extreme efforts to damage the reputation of a brand or individual, or inciting the community to do the same. Users should refrain from including personal political, ethical or religious opinions, discussion or commentary in reviews.
Please do not submit questions directed to TripAdvisor users (including property representatives) or disparaging comments about other reviews, reviewers or management responses. Questions for TripAdvisor staff should be submitted via the Help Center (http://www.tripadvisor.com/help) and will not be posted as reviews. TripAdvisor will not publish reviews written in an attempt to obtain money or services from a property owner, in exchange for withholding or offering to remove a negative review.

Best regards,
TripAdvisor Support Team

The good. Nice packaging and yes even though you pay for it, good delivery service The bad the product is just not good. I have ordered quite a few times. I love nuts and keep hoping it will improve. But it just gets worse. The nuts are often soggy and nasty and sometimes over cooked and dry and crumble, the product is never the same, sometimes way to much salt sometimes almost no salt. Still have never had a really good bag. The web site is truly hard to use and does not allow you to go back to the section you are in thus you must start back at the beginning each search. The ugly. The people. Call in with a problem and they are plain nasty. Then they do you a real big favor and add a credit for the product to your account. Well a five dollar credit that is only good if I order again and pay the fourteen dollar shipping charge. Get the point there guaranty is useless. I have tried and tried and hoped but I now know I must shop elsewhere. BE WARE THERE WEB SITE IS FIXED AND ONLY GOOD REVIEWS ARE ALLOWED