Purchased two pair of jeans and shoes from RalphLauren.com on December 28,2021. Paid for overnight shipping. Received on 12/29. When I received packaged, both pair of jeans were the wrong size. I called and told them I received the wrong items and needed my correct items ASAP as I was traveling for the holidays and flying out the next day. They assured the items would ship me be received the next day. The items didn't ship until the following day. I never received the package until 1/7/2022. Once I opened the box, guess what? Still the wrong size. I called and told them they still sent the wrong jeans. After six days, three disconnected calls, there supervisors and endless hold times, I was advised that both jeans were out of stock. It took two phone calls to initiate a return. I shipped everything back and I received an email from Ralph Lauren confirming they received the package. After four days had gone by and no refund, I called in. I was advised that if my refund wasn't processed by the next day, give a call back in and they would manually issue the refund. The next day comes, of course, no refund. I called, explained the issue, and of course they hang up. I called back and some picks up the line, all you hear was yelling in the background and they disconnect the call again. I called once more and got the original rep and she stated "oh, I clicked the wrong button". I requested for a supervisor. I receive someone by the name of Chris and he advises that he would not manually issue the refund and was advised I was advised they my refund would not be processed for another three weeks. When I say my entire wardrobe is Ralph Lauren; everything from my shirts to socks and shoes. The entire customer service there has gone completely down and it's pathetic. They truly have idiots working and running this company.

I had an awful experience with Ralph Lauren in January 2016. I bought a windbreaker jacket online as a gift. The jacket was not on sale, it cost approx. $250 AUD. Unfortunately we needed a smaller size, so I tried to go online through their 'contact us' page to clarify the exchange process. However, the 'submit' button on thier contact us page didn't work. Then I tried to look for a number to call, but they provide only a '1-800' # which you cannot call internationally!

So I find the companies email address on a form I had and email them my concerns about contacting them (as i was a bit concerned that all options to get in touch didn't work... not very professional!). They replied, quite quickly, and in their email they state:
"Ralph Lauren does not have an exchange policy, please return the item for a full refund and re-purchase the item". Although this is very disappointing. The clincher is, when you return the item they charge an 'international return fee' of $25 AUD! So basically I'm unfairly treated for purchasing online!

I email back and let them know i'm extremely disappointed about this, and question I why should pay an international fee for returning the item when I purchased the item in Australia?! I asked for my query to be escalated to a manager and for someone to give me a call... no one ever replied to my email. And as a clincher, they advise that if i have any questions i can call their '1-800' #. Grrr!

Can we just think about this for a sec... a top designer, high end prices, and an expectation of quality customer service... does not have an exchange policy, does not realise that international buyers cannot call a 1-800 #s, and penalises people for shopping online?!

And to top it all off, they end all their emails with the standard line "We look forward to providing you with the legendary service you have come to expect from RalphLauren.com.au" - AS IF, just make sure you have no issues!

I will never buy another Ralph Lauren product because of this experience and I caution all those who might want to buy a Ralph Lauren product online.

Low quality and a joke my parfume dripped out of shipping box half empty and the smell doesn't stay it's like a no name type of parfume

We unfortunately caught RL ripping customers off. We can no longer support the RL name and suggest all followers stop purchasing RL.