Low quality and a joke my parfume dripped out of shipping box half empty and the smell doesn't stay it's like a no name type of parfume

This past season ('22) I went on a Polo Ralph Lauren Binge. I purchased seven pairs of color shorts, 10 pairs of Custom Fit Color T-Shirts, and four Mesh Polos.

The shorts were as expected. However, the T-Shirts & Mesh shirts were little to be desired. The T-Shirts are practically see-through when held up to the light. The color dye inconsistent. Not one of the T-Shirts has the same soft cotton feel. Some feel thinner than others. The inside collar hem does not lay flat.

The Mesh Polo Shirts, the label is sewn directly on to the shirt. Years ago, they used to use a bedding to support the label and protect the shirt. Now, if you were to tug on the label, the possibilities of tearing the shirt are greater.

The cut for the collar is also an issue. They are either cut too long, or too short. Too long, the collar will not lay flat. Too short, and you can see the stitching for the label on the back side of the shirt.

I iron my PRL garments inside out. This displays their flaws in stitching technique. It sickens me when I see how much I shell out on PRL products, and the quality that I am seeing. Simply not worth it.

PRL Customer Service rating is below average. I contacted them via email, submitted every that they requested, and never heard back.

I have been buying Ralph Loren for some time now, and am a very satisfied customer. Their clothing, particularly their sweaters and polo shirts, are high quality. I have purchased numerous sweaters, and love the material and fit. Material does not pill, which is another plus! I plan to continue shopping at Ralph Loren for years to come!

Ralph Lauren is top of the line quality. I can't afford it as much with a family and kids but its all i wore as a kid. The products are all excellently made with high end fabrics and they last a long time. It's a high end brand that I definitely recommend. Ralph Lauren

I've been a lauren customer for over 20 years now and I have remained a happy customer. Every item, especially clothing has lasted many years of washing. The price point is expensive, but the quality is the best around. I will continue to buy lauren for many years to come.

My husband purchased at the natick mall Massachusetts several sets of your socks. The first set of 6 didn't fit well and would bunch uncomfortably. He still has them but doesn't wear them. Of The second set of 6 technical support socks that fit nicely, 3! Pairs developed holes in the hill. We threw away the first pair. We have pictures of the 2 second pair w holes in one of the socks. We believe those are defective. No place to send a pic.
Tried to find a place to email/ post on their many sites. My post above was rejected. Tried to call- the number doesn't accept calls. Not nice.

Ralph Lauren is the ONLY retailer I've returned an item to, who hasn't refunded my money within 2 days of receipt of a $600 pair of jeans. It's going on 9 days and I still haven't received a refund. They can take my full payment at purchase, but they're in no hurry to let go of the money. For this reason, I don't intend to purchase from them again. I must say though, their customer service representative "Brittany" was very nice. Since the COVID crisis began, shopping online is a popular option and unfortunately, you cannot try on clothes in advance for proper fit so they have to be returned.

I called customer service NY men store on Madison Ave store for 3 days days they don't call back and it's not the first time I have been a customer for over 25 years. They think their it other stores complain about them too. The have a attitude and when I called and reached the person was rushing me and extremely rude. Second their product in men's ware and home good extremely diminished. Very poor the clothing are thin and made in foreign countries. And their home goods are very bad not made of the sameway. Their furniture is made from a crappy vendor their crystal and poor quality also frames and silverware. If it's dinner ware, accessories and seving products and their sheets and towels are horrible. Oprah winfrey used to brag about it years ago in here show but now it's made in China or other countries she has not talked about it for years. In addition other private stores that used to carry Ralph Lauren home products no longer carry it. They all told me it's diminished to junk. If you want to buy Ralph lauren home try to find private store that carry their old great products. But it's getting harder to find over time.

Purchased two pair of jeans and shoes from RalphLauren.com on December 28,2021. Paid for overnight shipping. Received on 12/29. When I received packaged, both pair of jeans were the wrong size. I called and told them I received the wrong items and needed my correct items ASAP as I was traveling for the holidays and flying out the next day. They assured the items would ship me be received the next day. The items didn't ship until the following day. I never received the package until 1/7/2022. Once I opened the box, guess what? Still the wrong size. I called and told them they still sent the wrong jeans. After six days, three disconnected calls, there supervisors and endless hold times, I was advised that both jeans were out of stock. It took two phone calls to initiate a return. I shipped everything back and I received an email from Ralph Lauren confirming they received the package. After four days had gone by and no refund, I called in. I was advised that if my refund wasn't processed by the next day, give a call back in and they would manually issue the refund. The next day comes, of course, no refund. I called, explained the issue, and of course they hang up. I called back and some picks up the line, all you hear was yelling in the background and they disconnect the call again. I called once more and got the original rep and she stated "oh, I clicked the wrong button". I requested for a supervisor. I receive someone by the name of Chris and he advises that he would not manually issue the refund and was advised I was advised they my refund would not be processed for another three weeks. When I say my entire wardrobe is Ralph Lauren; everything from my shirts to socks and shoes. The entire customer service there has gone completely down and it's pathetic. They truly have idiots working and running this company.

I ordered a custom jacket, which comes in a custom carrying bag. The bag is the wrong color, does not match the jacket, and Ralph Lauren is unwilling to correct the issue. They can but will not recreate the bag in the "ordered" color. My advice: DO NOT ORDER CUSTOM ITEMS! This is now an incomplete Christmas gift!

We unfortunately caught RL ripping customers off. We can no longer support the RL name and suggest all followers stop purchasing RL.

I purchased 3 custom Ralph Lauren collard polo Shirts paid for rush shipping and they still did not arrive for on time. Received shirts the material is so thin that I had to double check to make sure the site I have ordered from at least 3 other times was legit. If I hold the polo up to the light you can see right through it. SMH just to think I spent $150 per shirt. No returns on custom orders so I am stuck with them. Last purchase RL What happened to Quality! This is Ridiculous

I tried placing an order on their website and tried several cards and all got declined. After spending hours on the phone with customer service, they claimed that the issue was with their third-party processing system, which they have no access to, and told us we will not be able to order anything from their website. This is beyond inconvenient and frankly, they lost me and all my family members as customers. If they do not know how to access their incompetent third-party system, then they are doing a lousy job of managing their own website.

I have purchased RL clothing for 40 years. I shop the sales, bc it is otherwise expensive. Bargains can be found. The clothes are consistent in high quality and sizing. They always ship in boxes and returns are painless. Service is first rate. Ordering directly from RL avoids imitations. Still my go to brand for casual to sharp dress.

This just sucks. I got a notice for a limited Tokyo edition release on the Polo app and went on the app to order and to no avail couldn't order nothing cause everything was sold out. These damn bots and people reselling items is messing everything up. Can't even shop online anymore. SMH

Bought a dress. They delivered completely wrong size.
Couldn't return as the sticker had been removed from the document
Phoned and phoned could not get through.
I am £200 down with a dress in the wrong size.
Complete bunch of fraudsters
Do not buy from them

Jacket was too large so I returned it speedily and now discover that having paid a large sum of money my credit will have taken 6 weeks to be returned to my debit card. Advice shop instore and do not purchase anything unless you are sure. Whole experience has been appalling.

They say they have free returns, but when we tried to return one of the ordered items, we could not get a free USPS return label. After a little angst, they firmly stated the "UPS Ground label" they provided would work. Well, it didn't. However, when I called them back they quickly resolved the issue with the free return to my satisfaction.