Wow this is a mistake. It is not a discount store. Most items are tired, old, out of style and or defective, so no deal here, the rest are at the same price as in the retail stores. On my last trip I purchased socks, got home and found them to be defective. I returned to the store and was told by the sales lady and later the manager that the socks are a problem due to their design and that other people have come in to return the same items but there are no refunds on socks. The manager said they now had the socks that I was looking for in stock. I asked her to get me a six pair package and was told to get them myself. What nasty customer service, I just drove over an hour and was now in a long line up, I could not return defective product and I would have to leave the line and start over to get the socks. I called customer service and was promised a quick reply to deal with this issue and now one month later and no one ever called back. Buy in the regular stores not at this terrible so called factory store or just buy elsewhere.

You be the judge, this is what their website says regarding exchanges:

- Buy Online, Pickup In Store and Ship to Store orders are not eligible for exchanges, but can be returned in-store or by mail via our online returns process.
​​- PayPal, Afterpay, or Amazon Pay orders are not eligible for exchanges, and can only be returned by mail via our online returns process.
- Orders placed using Klarna cannot be returned to Ralph Lauren, Polo Ralph Lauren, or Double RL stores. Klarna orders must be returned by mail via our online returns process. If an exchanged item is not received, a new Klarna order will be created and a charge will apply.

After reading that, basically if you use any method other than just providing your credit card on their website, you cannot exchange. So if you use paypal for convenience, you cannot exchange something. That's silly considering Paypal is one of the most common forms of payment when purchasing items online. At that point, why even say you offer exchanges. I bought a sweater on Black Friday, got sale price plus 40% off and free shipping. The sweater arrived, and it's a bit too small already for a Medium, and I'm definitely worried it will shrink once I wash it once. Therefore, I was going to exchange it for a Large, but apparently I am unable. I haven't tried reaching out to their support to try and resolve, but this was upsetting. I should be able to exchange an item at the same price, especially if it's in stock at the store. That said, I can't be too mad considering they will allow me to return everything, even if it's on a time crunch.

Disappointed though, I liked the sweater and deal I got. I'll be reaching out to their support to see if there is any other way to resolve this, but for now, not too satisfied considering the price of their clothing.

I ordered shirts for my son back on August 21st and paid for 2 day shipping to ensure they areived on time befire his school pictures tomorrow. My delivery date was supposed to be today and they are not here. The only thing they offered me was a gift card and refund for my shipping fees. Unfortunately that does not help the fact that my baby will not have his clothes for his picturss in the morning. I paid $164 for nothing. The lack of urgency from the management team was appalling and I am completely dissatisfied. I even asked where my package was so I could go get it, but the lack of urgency just wasn't there. Ig it is important to the customer it should be important to the team that works for Ralp Lauren.

I accidentally found this online store and decided to order for the first time and I have never regretted, delivery was very fast, everything came in good condition
As a result I am satisfied

This past season ('22) I went on a Polo Ralph Lauren Binge. I purchased seven pairs of color shorts, 10 pairs of Custom Fit Color T-Shirts, and four Mesh Polos.

The shorts were as expected. However, the T-Shirts & Mesh shirts were little to be desired. The T-Shirts are practically see-through when held up to the light. The color dye inconsistent. Not one of the T-Shirts has the same soft cotton feel. Some feel thinner than others. The inside collar hem does not lay flat.

The Mesh Polo Shirts, the label is sewn directly on to the shirt. Years ago, they used to use a bedding to support the label and protect the shirt. Now, if you were to tug on the label, the possibilities of tearing the shirt are greater.

The cut for the collar is also an issue. They are either cut too long, or too short. Too long, the collar will not lay flat. Too short, and you can see the stitching for the label on the back side of the shirt.

I iron my PRL garments inside out. This displays their flaws in stitching technique. It sickens me when I see how much I shell out on PRL products, and the quality that I am seeing. Simply not worth it.

PRL Customer Service rating is below average. I contacted them via email, submitted every that they requested, and never heard back.

Lousy customerservice. Ordered a custom made shirt with swedish flag to be picked up at my hotel when I was to arrive. When I arrived at the UK, the very same day in the evening I got an email that the shirt havn't been able to be delivered by UPS because I wasnt on the hotel when they tried to deliver it. Lousy. I was to give another deliveryaddress and it would take another 3 working days. In 3 working days I was in sweden again. The Customer Service or UPS didnt even bother to look up when I was to arrive (2+ days) or even inform me of the fact that I had to be present.

I so miss the rugby like but the new D&S line is very nice. I like how they gift wrap everything and delivery very quickly. The candles are sweet also.

High quality clothes with top-notch designs. Classic and stylish.
Never tried out the customer service, so mayyybeee the customer service is as bad as the one star reviews say. Never had to return anything either.
The size charts are very accurate and the designs are really good! Their loose-fit clothing don't look unflattering, and their slim-fit ones actually make me look slimmer than I actually am:)
The photos depict the designs and colours accurately.
Shipping may be slightly delayed, though you'll still receive your stuff within the expected time frame. For example, on both my orders, I was notified that my items will come on a certain day. I even went to the FedEx site to verify with my tracking number, and the info is the same on the FedEx site. Then on the day, the expected day of delivery suddenly disappears on both sites and my items are clearly nowhere near the destination. It's only on the NEXT day that FedEx says I'll get the item. So basically both times my items came a day after the predicted day. Nevertheless it seems like it's FedEx's fault.
I wouldn't say the items are cheap though, even after the discounts. I'll still buy from Ralph Lauren nonetheless.

I bought two polo shirts and it turned out big. I called them same day and they refused to replace it

I called customer service NY men store on Madison Ave store for 3 days days they don't call back and it's not the first time I have been a customer for over 25 years. They think their it other stores complain about them too. The have a attitude and when I called and reached the person was rushing me and extremely rude. Second their product in men's ware and home good extremely diminished. Very poor the clothing are thin and made in foreign countries. And their home goods are very bad not made of the sameway. Their furniture is made from a crappy vendor their crystal and poor quality also frames and silverware. If it's dinner ware, accessories and seving products and their sheets and towels are horrible. Oprah winfrey used to brag about it years ago in here show but now it's made in China or other countries she has not talked about it for years. In addition other private stores that used to carry Ralph Lauren home products no longer carry it. They all told me it's diminished to junk. If you want to buy Ralph lauren home try to find private store that carry their old great products. But it's getting harder to find over time.

On a business trip in Milan I visited brand store of Ralph Lauren and made a number of purchases, including 2 shirts Ralph Lauren (Polo Ralph Lauren Custom Fit 16 1/2) for myself and as a present to my business partner, who was expected anniversary.
Relying on unconditional quality of exclusive brand Ralph Lauren, I gave to my business partner this shirt as an anniversary gift.
After a short time, this business partner sent to me a letter of gratitude for the gift with photos of just unpacked shirt. My surprise and shame had no bounds when I saw in the photo the hole on the presented shirt Ralph Lauren. And not just a hole, but mended hole in the shirt, which has packed and sold as new!
Such case is outrageous and unacceptable for such an exclusive brand like Ralph Lauren, and gives reason to doubt the quality of products in the future.
Usually in the first-class boutiques of such brands as Ralph Lauren, customers can afford to themselves not to open packed shirt in the store and check its quality. I assumed, that giving the company a permanent preference, I has the right to return the trust of Ralph Lauren about the quality and service, about what I wrote to an official representation of the company. Now I'm waiting for comments from the famous brand for about 6 month..

So I called before hand regarding an exchange of a product, my husband was working at that time for only 3 days near the border of Tijuana so I called the Polo Factory store las Americas premium outlets just to explain them the situation since I bought the product in orlando fl, the supervisor at that time told me that she will place on hold the size that we need but she will need the receipt, I told her that since I bought it in the us I left it in my house but I could give her my card number so she could look for the item. Long story short after my husband drove from Tijuana to San Diego they decline to exchanged do to the fact that we didn't had the receipt and the tags were not attached. After I explain her several time over the phone that everything, tags and receipt were in my house in FL she rectract she also apologized but at the end of the day my husband lose his time. We decided to just donate the pants and my husband decided to just leave with his friends and shop in others stores. Very disappointed I would not recommend this store to anybody. Oh and I still waiting for the district manager sent me an email about the situation.

I received a $400 Medium woman Ralph lauren sweater and I washed in delicate circles and it shrink to a baby size I would like to get a replacement