9 reviews for Ralph Lauren are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Maryland
48 reviews
191 helpful votes

Still alas too expensive but still love the design
September 18, 2022

I love when I can catch a sale and pick some classic up. I have not been liking the shirt cuts as much. Wish would go back to more substantial weight cottons on the oxfords or the longer polos with a boxier fit than the slim fit. They are not ver forgiving. I like a dress $#*! that look heavily starched. Also wish they would troll through the early years and re rerelease some of their more beautiful clothing for the 80's and 90's, like super thin silky sweaters and sofe cable knits. All cotton suits w/o lycra or scratch fabric.

I do buy as many of their bedding items as I used to as the cotton percale just does not seem as soft or get as soft and velvety. I hate sateen and the fact that everything sticks to it, so avoid that like the plague. I used to only buy their sheets and Shabby Chic's as I love the feeling of vintage cotton sheets that feel cool and buttery soft and just get better and better.

Wish that there was more plaid pretty bedding as my kids like that for the dorm. I am not big on cabbage roses or their ruffly stuff or the embroidered or embellished linen, but do like some old romantic patters more like liberty prints, and anything 70's-90 Laura Ashley or modern things with dots, stripes, and definitely
simple good quality thick solids. Lately the bedding too fussy for me. Wish they would bring back some of the Indian block prints that used rough borders around the motifs as part of the patterns.

Mainly i want their bedding to look like something you would use in a beach house on the Vineyard, or prints that Jackie O' and Diane von Furstenberg would sport on a wrap dress.

The homeware prices on frames, pillows and dinnerware are obscenely inflated.

Date of experience: September 16, 2022
Georgia
1 review
1 helpful vote

HORRIBLE processes and customer service
July 25, 2022

I placed an order or Ralph Lauren's website on July 11. According to the website, my item would be delivered to my house by the 14th. Although a little late for a birthday present (a couple of days), because it would be delivered relatively quickly, I pulled the trigger. $150 for a pair of shorts.

Well the 14th came and went with no package or no contact from Ralph Lauren, so I called on the 16th. It was then that I was told that they would contact a store and find out what was going on with my order and get back to me THAT DAY.

That day came and went so I called back. I was told that it sometimes takes a couple of days to get information (not what I was told before) and that I would be contacted by email. I received an email that evening saying that there was a "slight delay" and that I would receive a shipping confirmation when the item shipped.

I called back ON THE 25TH to inquire as to the status after I received an email asking me to review my recent purchase (I HADN'T RECEIVED IT, nor had I received any update on when I would). I was told that I would not be charged and my item would be shipped. 20 minutes later, I received an email confirmation THAT I HAD CANCELLED THE ORDER!

I called back only to be apologized to because the "item was out of stock" (could they not have told me that on the 11th?) and offering a 10% discount if I could find something else. 10%. I will never purchase anything that has Ralph Lauren on it again. And I will shout this story from the mountaintops so that my friends and family will not either.

NEVER PURCHASE FROM RALPH LAUREN. HORRIBLE PROCESSES AND CUSTOMER SERVICE.

Date of experience: July 25, 2022
Estonia
1 review
24 helpful votes

Ralph Lauren is a 100% scam, without any kind of any service!
January 22, 2019

Today I want to share with you my sad and terrible experience of ordering from the site www.ralphlauren.eu.

I want this review to be read by all those, who have not yet fallen into the trap of this brand.

To begin with, the Ralph Lauren brand for me was always associated with a premium quality and a prove name in industry.

In December, I visited the official site ralplauren.eu and came across a 50% discount campaign. I was surprised that there are a lot of cool things in the assortment with almost all available sizes. I immediately liked the black jacket with a golden patch on the chest (Embroidered Down Jacket, Item code: **************), the price of the discounted jacket was 199.50. For a couple of days I still thought about ordering or not, the item was available in multiple sizes, and was a little surprised that such a cool item with a great discount wasn't sold out, when at other fashion brand online stores such items are sold out in a few hours.

As a result, on December 13, I made an order, and picked free normal definitely.

On December 14, my order was sent with an express delivery, which surprised me, I thought it was strange, because the delivery in the order was normal, but I didn't pay attention to that.

On December 15, I went back to the site to look at a few more things, and decided to check out my jacket again, and I was really surprised, to find out, that my jacket with a golden patch was removed from the site. That was really strange, I thought to myself, how is this possible, in a day, they sold all sizes from XS to XL for 199.50? It seemed pretty suspicious.

As a result, on December 17th, the UPS courier brings me a package, and that's when the "fun" began. I was shocked, when to see the packaging. I thought that they'll bring me a beautiful box with the initials Ralph Lauren, because this is a luxury brand, so the presentation will be very beautiful, like Calvin Klein or even Zara packages.

As a result, the package was cheap black dirty plastic bag, like you use for trashcans. The bag was without any initials nor logos, just like from AliExpress. When I've opened it, I was very shocked, there was totally different jacket, not the one I've ordered! I thought, that it was a joke?! How is this possible at all? This is my first order, I am a new customer, is this a joke? I was so angry and confused.

I understand, that you can confuse the size, or something like that, but just send an item, that they don't have listed on their website at all, what kind of fraud is this?

I was completely in shock and very frustrated.

The wrong jacket was just thrown into the dirty black trash bag by some moron, like a some cheap fake item, but it's not cheap, it's supposed to be a premium expensive brand with a reputation. I have never seen such an attitude and service, just horrible.

I immediately thought of the man who was packing my order, as if he had spit in to my order.

The jacket was another black jacket model without a patch, with a classic black small logo, so black horse logo on black material, totally invisible. I would thin that it's the least popular model. This jacket was not even listed on the site for sale at all. What old warehouse did they found it in?

Of course, I immediately wrote to the service on the site, describing the whole situation, hoping that, as a normal brand with a good policy and reputation, as it should be in such a situation, I would be refunded or sent the right item immediately, because this is my FIRST ORDER and I am new customer.

As a result, on December 18, Andres P., a Service Supervisor, answered me, that he needed to check all the information on this matter, and that I had to return this wrong jacket to them, in order to make a full refund, or they could refund 30 immediately, if I would keep the wrong item. I was already tired from all this situation, and decided right away to take the 30 partial refund and keep the stupid jacket. I didn't want to return the jacket to them, since the trust to their brand was already gone, and I didn't want to waste any more of my time and nerves on this awful brand.

As a result I've replied, that I've decided on partial refund with ridiculous sum of 30 to at least return some of my trust. Andres P. Supervisor wrote to me, that they supposedly had a wrong photo on the site and there was no such jacket with a golden patch, which was absurd. Basically just lied to me. This jacket with a gold patch is sold on other sites with the same code, that I had in my order. And this is not my problem, I paid for the thing and I want to get, what I see on the site, or it is a complete fraud and deception of people. You are ordering a T-shirt, sorry, but you're getting panties, doesn't that seems absurd to you?

The true story, as seems to me, was just that they didn't remove the item from their website when it was already sold out, and because they are a fraud, they don't care, some packaging moron, just send me the other, non-popular similar item from a discontinued collection, thinking that I just would accept it, because it's a big hustle to send it back. These people did not cancel my order, they deliberately took the money and sent the wrong item. Maybe be it's even a demo item from some shop, I don't know.

Anyway, I wrote them two times, that I decided on a refund of at least 30, which Andres P. Supervisor offered me himself. As a result, in the end, he did not answer me and did not refund anything.

I sent another letter that I was very disappointed, that it was disgusting and I was waiting for a refund, without any answer so far, a month has passed. They are so cheap, I'm disgusted, can't even return stupid 30, coffee money, this is laughable.

I am still in shock, disgusted with the whole experience.

I do not advise ordering things from this brand, pass it for your own good. The owners should be ashamed with how they deal with new customers. Someone obviously needs to sue these crocks, so they would stop deceiving people.

A normal, respectful brand with a name in the industry, would apologize and return the money at once, without any explanation, but apparently the policy of Ralph Lauren is deceiving, lying, no service, awful packaging, selling things under wrong photos, sending completely different items, and not answering to messages.

This is the bottom, never ordering from them again!

Please make a repost of this review, this crocks should be punished, so other people won't fall for this scam, and loose time and money with this awful brand.

Date of experience: January 22, 2019
Texas
1 review
1 helpful vote

NEVER RECIEVED PRODUCT
July 13, 2017

PLACED ORDER IN APRIL NEVER RECIEVED 2 SHIRTS I ORDERED SENT EMAIL ITS NOW JULY. I HAVENT RECIEVED SHIRTS OR MY MONEY BACK.

Date of experience: July 13, 2017
AE
4 reviews
0 helpful votes

One of my favorite!
October 29, 2016

Love it!

Date of experience: October 26, 2016
California
1 review
0 helpful votes

Garbage
September 21, 2016

This is a great product, really should be bought.

Date of experience: September 21, 2016
Georgia
1 review
1 helpful vote

Fraud not the real thing
December 16, 2015

Beware fraud online not the real ralf!

Date of experience: December 16, 2015
Germany
14 reviews
36 helpful votes

Great suit, nice bargain I had
June 3, 2014

Great suit, nice bargain I had. Ralphlauren's always a good choice isn't it.

Date of experience: June 3, 2014
China
14 reviews
46 helpful votes

BEAUTIFUL:-)
May 14, 2014

BEAUTIFUL:-)

Date of experience: May 14, 2014
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9 reviews for Ralph Lauren are not recommended