Oksana O.

Today I want to share with you my sad and terrible experience of ordering from the site www.ralphlauren.eu.

I want this review to be read by all those, who have not yet fallen into the trap of this brand.

To begin with, the Ralph Lauren brand for me was always associated with a premium quality and a prove name in industry.

In December, I visited the official site ralplauren.eu and came across a 50% discount campaign. I was surprised that there are a lot of cool things in the assortment with almost all available sizes. I immediately liked the black jacket with a golden patch on the chest (Embroidered Down Jacket, Item code: **************), the price of the discounted jacket was 199.50. For a couple of days I still thought about ordering or not, the item was available in multiple sizes, and was a little surprised that such a cool item with a great discount wasn't sold out, when at other fashion brand online stores such items are sold out in a few hours.

As a result, on December 13, I made an order, and picked free normal definitely.

On December 14, my order was sent with an express delivery, which surprised me, I thought it was strange, because the delivery in the order was normal, but I didn't pay attention to that.

On December 15, I went back to the site to look at a few more things, and decided to check out my jacket again, and I was really surprised, to find out, that my jacket with a golden patch was removed from the site. That was really strange, I thought to myself, how is this possible, in a day, they sold all sizes from XS to XL for 199.50? It seemed pretty suspicious.

As a result, on December 17th, the UPS courier brings me a package, and that's when the "fun" began. I was shocked, when to see the packaging. I thought that they'll bring me a beautiful box with the initials Ralph Lauren, because this is a luxury brand, so the presentation will be very beautiful, like Calvin Klein or even Zara packages.

As a result, the package was cheap black dirty plastic bag, like you use for trashcans. The bag was without any initials nor logos, just like from AliExpress. When I've opened it, I was very shocked, there was totally different jacket, not the one I've ordered! I thought, that it was a joke?! How is this possible at all? This is my first order, I am a new customer, is this a joke? I was so angry and confused.

I understand, that you can confuse the size, or something like that, but just send an item, that they don't have listed on their website at all, what kind of fraud is this?

I was completely in shock and very frustrated.

The wrong jacket was just thrown into the dirty black trash bag by some moron, like a some cheap fake item, but it's not cheap, it's supposed to be a premium expensive brand with a reputation. I have never seen such an attitude and service, just horrible.

I immediately thought of the man who was packing my order, as if he had spit in to my order.

The jacket was another black jacket model without a patch, with a classic black small logo, so black horse logo on black material, totally invisible. I would thin that it's the least popular model. This jacket was not even listed on the site for sale at all. What old warehouse did they found it in?

Of course, I immediately wrote to the service on the site, describing the whole situation, hoping that, as a normal brand with a good policy and reputation, as it should be in such a situation, I would be refunded or sent the right item immediately, because this is my FIRST ORDER and I am new customer.

As a result, on December 18, Andres P., a Service Supervisor, answered me, that he needed to check all the information on this matter, and that I had to return this wrong jacket to them, in order to make a full refund, or they could refund 30 immediately, if I would keep the wrong item. I was already tired from all this situation, and decided right away to take the 30 partial refund and keep the stupid jacket. I didn't want to return the jacket to them, since the trust to their brand was already gone, and I didn't want to waste any more of my time and nerves on this awful brand.

As a result I've replied, that I've decided on partial refund with ridiculous sum of 30 to at least return some of my trust. Andres P. Supervisor wrote to me, that they supposedly had a wrong photo on the site and there was no such jacket with a golden patch, which was absurd. Basically just lied to me. This jacket with a gold patch is sold on other sites with the same code, that I had in my order. And this is not my problem, I paid for the thing and I want to get, what I see on the site, or it is a complete fraud and deception of people. You are ordering a T-shirt, sorry, but you're getting panties, doesn't that seems absurd to you?

The true story, as seems to me, was just that they didn't remove the item from their website when it was already sold out, and because they are a fraud, they don't care, some packaging moron, just send me the other, non-popular similar item from a discontinued collection, thinking that I just would accept it, because it's a big hustle to send it back. These people did not cancel my order, they deliberately took the money and sent the wrong item. Maybe be it's even a demo item from some shop, I don't know.

Anyway, I wrote them two times, that I decided on a refund of at least 30, which Andres P. Supervisor offered me himself. As a result, in the end, he did not answer me and did not refund anything.

I sent another letter that I was very disappointed, that it was disgusting and I was waiting for a refund, without any answer so far, a month has passed. They are so cheap, I'm disgusted, can't even return stupid 30, coffee money, this is laughable.

I am still in shock, disgusted with the whole experience.

I do not advise ordering things from this brand, pass it for your own good. The owners should be ashamed with how they deal with new customers. Someone obviously needs to sue these crocks, so they would stop deceiving people.

A normal, respectful brand with a name in the industry, would apologize and return the money at once, without any explanation, but apparently the policy of Ralph Lauren is deceiving, lying, no service, awful packaging, selling things under wrong photos, sending completely different items, and not answering to messages.

This is the bottom, never ordering from them again!

Please make a repost of this review, this crocks should be punished, so other people won't fall for this scam, and loose time and money with this awful brand.