Raffaello Network

Just cancelled order for Gucci shoes at Raffaello Nettwork.
I urge everybody that intends to purchase from this site, to use Paypal.
They're quick to take your payment (instantly) but very slow to give you a response.
My email confirmation of purchase was issued 24 hrs after and my shipping date took a further 5 days respectively.
This made myself anxious.
I cannot comment on the content of the goods, but they're customer service needs some help.
In contrast, "YOOX" is way better regarding the delivery of communication.
Praise to Paypal, as their customer service stated, whatever happens regarding the status of your refund you're guaranteed to be fully reimbursed within 11 days.

I ordered one Gucci bag on Nov 23, the status is always "Items are arriving from one of our warehouses or partner boutiques". I keep sending emails to their mailbox but got no reply at all. After I reviewing all the bad comments on this webist, I felt a little bit worried if I was cheated. Could you pls helping check my order, is it ready or run out of stock? Give me some feedback rather than your standard statement. My order number is *******!

Bought a pair of Guiseppe Zanouti men's trainers. They were cheaper here than buying them from Harrods! I bought them from here on impulse because it was good value but after having read the reviews I was then dubious of the website wondering if I had been duped into giving them my money! However I had no reason to worry as I was emailed with advice of shipping with a tracking number after a few days and the shoes arrived in good condition brand new in the original box and shoe bags! Thank you very much Raffaello Network! Will definitely buy from you again as your reductions on designer gear are excellent

Mr spence

I love Prada purses, but aside from what is available at the department-store websites like Saks 5th Ave and Bergdorf Goodman's, it's hard to find a really good website that shows a big selection of Prada purses. Then I found this website. The merchandise is authentic, and they have a huge selection of designer goods: purses, accessories, shoes, lingerie, men's items, clothing, etc. All by famous designers. What's nice is that it appears that many of the items are not sold in the U.S. market, so you get a much broader selection. I bought two Ferragamo purses from this website, and they were both authentic. Serial numbers and everything. It's high-end stuff, so be prepared to be shocked by the prices. But it's the best "windows shopping" fun you will ever have on the internet! Well, to me, at least.

I ordered some Gucci loafers and then noted the design in the picture (seams in wrong place) was not consistent with the actual shoe and cancelled the order. As someone else previously noted on Raffaello reviews (his card was hacked after his order) I found that after placing my order, my credit card had a charge from France and then multiple unauthorized charges. My credit card company is currently investigating the matter. I would be very wary about ever doing business with this company.

I bought a pair of designer shoes from this site and received them within five working days. Not only is the product clearly fake - NOT leather, the labels are wonky and clearly glued on, and no certificate, I cannot get to the online returns form as when I click on the link there is an error and it goes through to a "cannot connect to database" page!
I am fuming right now and if I can't get through to the customer helpline to return these shoes I will be reporting this as a fraudulent website!

Just to update - I did manage to return these shoes and received a refund of £126.00 (having paid £141.00 for the shoes plus a few pounds extra for delivery. All in all a relatively decent returns procedure once I had managed to access the returns page.

Very disappointing online store, I have purchased Italian outfit which was priced $336 and they have charged me additional $88 for no reason and plus $13 for international transaction and with no extra notices! Thanks to the bank representatives, who called me to check those transactions. I have disputed the charges! Do the same if you have the same situation! I've tried to call R-N office, they don't dare to answer any call, neither you'll get any reply to your e-mail... Avoid this store! I have 3-years everyday online shopping experience and that was one of the worst! It is the same scam store as Farfatch, AVOID THEM!

What is displayed on the website as being on stock is not everytime an appropriate information. Sometimes you get only after ordering the information via e-mail that ordered items are out of stock.

The quality of a shirt is just bad. The labels and logos has separated from the fabric. I have always washed the t-shirt as mentioned on the instruction label and I have never ironed it.

Considering the high prices on this site something like that must not happen after approximately 6 month wearing the shirt a couple of times and washing it maybe 3-4 times.

The t-shirt I mentioned is made in Laos

Forget this online store. I ordered an item from them and the transaction went smoothly. But after 1week of waiting wondering whether they already shipped my order, I received an email informing me that the item is no longer available. Apparently their internal system cannot recognise when an item is already sold out. This was suppose to be my first time buying from them and sadly, my last. It's so troublesome that they have to refund back the amount to my PayPal account, PayPal will refund to my card issuer and it will take ages before it gets credited. Never again.

I ordered a Victoria Beckham jumper on Raffaello's website, which had sold out everywhere else. The company reviews were mixed so I must admit I was slightly worried. I need not have been concerned, I received a delivery date and tracking number within a few days and bingo it arrived safe and sound within 7 days having travelled from Turin. It was not as beautifully presented as net a porter but at £20 cheaper I can live with it.