Super convenient return/ exchange service. Excellent chat service, Louisa agent was excellent. Keep up the good work.
You are the kindest team I've ever collaborate with. You are so fast and gentle with customers, thank you for your time
Thanks for your kind feedback Vilma! We do value your business, all the best for 2017!
FRAUD COMPANY!
Order a pair of Hogan Shoes, never received a confirmation and received my shoes. FRAUD FRAUD
As a Canadian customer. Raffaello Network is #1 I haven't experience any difficulties with this online clothing service.
Ordered cuff links - kept well informed and received promptly
Excellent service - will definitely use again
Ordered a gucci scarf, then i was told a week later that it was out of stock. Another week later the item was in stock however they couldnt honour the price. RUBISSH COMPANY WOULD AVOID 100 PERCENT
Hello Andel, we never say that a product is in stock but that we cannot honour the price. I would appreciate if you could contact me back so that we can discuss this together. I think this is only a misunderstanding.
I ordered 2 pairs of tods and money has been deducted from my cars but still not received confirmation
Hello, as it is mentioned in the Confirmation email you received just after placing the order:
“
We would like you to understand we are intermediaries between luxury boutiques in Italy and customers all over the world. Therefore, when a customer places an order online, some of the products may need to be backordered to boutiques we collaborate with. This process takes about 2-3 business days (sometimes less sometimes a bit more, it varies from shop to shop).
You will receive an e-mail with tracking details as soon as we ship the order.”
And furthermore, please note no money is ever moved to our account until or unless the order ships. What we receive when you place the order is a charging authorization from your bank, which is only a reservation.
You will probably be emailed very soon about your order. Thank you for your patience.
I purchased a moschino t-shirt, plain brown jiffy bag, no authenticity cert', company called "velmar" on wash label.
Hello! All the products we sell are 100% genuine. We are a legitimate Italian company and it is against Italian laws to sell replicas. I am a bit concerned about what you are telling me. Could you please send some pictures of what you received to customerservice@raffaello-network.com?
This is my first dealing with you and my order is fabulous reaallly my clothe is ammmmmmaaaaazing big thanks to you.
DR. Rami
Can you answer the phone and reply my email?! It has been several days! No reply!
Hello Lucy, we are very sorry about your frustrating experience. Unfortunately the Black Friday / Cyber Monday sale is the busiest time of the year and we take some time to answer emails, phone lines are busy, etc... But we always answer in the end. We hope you got the information you needed.
I do not like writing reviews and this is the second product review I have ever written. After seeing the large number of negative reviews, however, I felt compelled to share my positive experience.
In general, I do not believe in reviews anymore. Two years ago, I spent a week in an Italian hotel, which turned out to be really bad despite the fact that the hotel had more than 200 positive reviews on TripAdvisor and only two negative.
Anyway, I shop online regularly because I live in a small city and there is nothing here except Macys and Sears. I ordered a Save the Duck jacket from Raffaello Network on November 28th. The jacket was shipped on November 30th and arrived next day, December 1st, from Torino, Italy. It was exciting to track the packet online to see how it crosses Western Europe and the Atlantic in less than two days. At the same time, November 28th, I ordered a sweater from Saks Fifth Avenue. It took Saks 4 days to ship the sweater and 5 more days to get it delivered. The Raffaello Network delivery was amazing given that it was overnight and cost only $13. I use DHL regularly to ship to Europe and every time I pay more than $100 for a standard (not overnight delivery) for smaller packages.
The Save the Duck jacket was lovely but small. The return was smooth and fast. I printed the shipping label, scheduled a pickup with DHL and the package was gone. Two days later, it arrived in Torino, and five days after I have shipped it, I got my money back. To put things in perspective, lets compare Saks with Raffaello Network: I had to return the Saks sweater too. Both orders were placed on the same day. By the time I received my Saks sweater, I was able to receive the jacket from Raffaele network, return it and get my money back. To return the Saks sweater I had to go to the local post office, the Saks rerun travelled a week to their warehouse (which is not in Italy by the way) and I do not know how long I would need to wait to get my money back. Forgot to mention: the Saks return cost $9, whereas Raffaellos was free.
In sum, everything was well organized, smooth and effective. This is exactly what I would expect from an online retailer.
Hello S. B! Thanks for your kind feedback and for setting the record straight! Our service is relatively fast and much cheaper than most online retailers. We do value your business and wish you a merry Christmas!
Hice una compra el 28 de febrero hoy estamos a 7 de marzo con plazo de entrega de dos dias. Estuve llamando cada día y me decían que iba a salir, no me mandaban correo de seguimiento. Hasta que al final llego el plazo de entrega y me dijeron que no habían enviado el producto porque estaba defectuoso y todavía no me han devuelto el dinero. Me han bloqueado las llamadas. He leído en muchos foros que lo suelen hacer y que no siempre te devuelven el dinero.
Excellent customer service, got my shoes on time at the best price anywhere on the web.
Hi,
Is there any news for my order? I already tried to send message thru Facebook but no reply.
Hello Joann! The order was shipped on July 27 and was received on July 28.
Katastrophale Erfahrung: Ware wird auf der Plattform als lieferbar ausgewiesen. Versand wird binnen 48 Stunden avisiert. Nach einer Woche keine Information, geschweige denn ein Versand! Auf Nachfrage werden 2-3 Werktage avisiert. Auch nach dieser Zeit keine Aktivitäten! Nach stundenlanger Wartezeit auf der Hotline (0800...) die Aussage, das die Ware nicht lagernd (damit Falschinfo auf Website) war sondern nachbestellt werden musste. Wann diese eingeht und dann an mich versendet werden kann, könne man aber nicht sagen. Ohne Worte! Fazit: Nicht empfehlenswert; dubiose Kommunikation
Fiz a minha encomenda no Domingo e chegou hoje quarta feira, exatamente o que eu pedi, já experimentei e serviu na perfeição! Já é a terceira vez que encomendo e voltarei a comprar em breve, recomendo a todos e sem medo são super de confiança e muito profissionais
Quiero saber que pasa con mis zapatos Anthony morato que ya mi mujerarquía los pago y ahora le dicen que tiene que mandar un numero de aprobación del banco y ya el dinero fue cobrado y descontado de la cuenta por tanto necesito saber que pasa con mi pedido y además no puedo entrar a la cuenta
Ik heb een supermooie jas van Fay besteld bij Raffaello. Naar aanleiding van een vraag werd ik snel teruggebeld. Ook via Whatsapp heb ik vragen gesteld die snel werden beantwoord en waar ook snel een actie op kwam. De jas kwam vandaag binnen en ik ben er heel blij mee! Voor mij is Raffaello echt TOP!
Ho acquistato scarpa da donna Premiata. Le scarpe sono autentiche e acquistate ad un prezzo scontato. Immediatamconsegna dopo solo 3 giorni. Sono veramente soddisfatta grazie Raffaello Network
Overview
Raffaello Network has a rating of 2.2 stars from 203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Raffaello Network most frequently mention customer service, credit card and order number. Raffaello Network ranks 252nd among Designer Clothes sites.
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- Torino, PM, Italy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Bobby! We will! We are glad you enjoyed our services, this is very important for us.