I have been a client of Raffaello Network since long and I have always been absolutely satisfied by the top-level service they provide. This last transaction was carried out very smoothly, including the very rapid delivery, and I was again impressed by the personal commitment of the RN Team members to do help everything work out flawlessly.
I am satisfied. On Monday I ordered Hogan Sneakers. On Friday I send an Email with my order number and asked about my delivery. Directly I received an Email back that said that they will checked it. Later on the day I received an Email to say that my order will be send by FedEx, followed by the tracking number. On Monday FedEx delivered my Sneakers.
Next time, I will order again by Raffaello Network.
I recently purchased a pair of Brand New Prada sneakers from Rafaello Network and at first I was sort of skeptical about it since I was afraid to get scam and not get the real true items. But I tell you what people, this site really has the items and they are real. I got the shoes via DHL straight from Italy in less than 4 days. I totally recommend the website.
It has the best collection of designer ties, I chose 3 narrow ties from Roda- Italy, I received them in 4 days to my doorstep. Very elegant packaging and very elite type of ties. I value this website and I higly recommend it
I ordered Mou boots. Everything was great. Shipping is the fastest ever. I recieved my package next day. Great products and good prices. I recommand this site and I will order again
I recently bought a set of cufflink from givenchy from this retailer. To my surprise they sent me a fake cufflink that is made in china and i paid EUR150 for the cufflink. I wrote to them in three emails for the clarification but they never replied. This is a con job done by them and i feel so frustrated. The item only probably cost just 10 percent the amount paid. Please becareful with this site. What i don't understand is there a lot of positive reviews of them as well. Now that i had this bad experience with them, those positive reviews could have been planted by them.
Shopping with these guys has been nothing short of amazing. They offer a pay when you receive option and arrange for a pick up in case of return/exchange. All products original. My new go-to!
Genuine products for sure! No fakes!
Good prices
Quick answers
Fast delivery- 3 days from order to delivery in another european country.
By now, I'm their customer!
Hello Dana! Thanks for sharing your experience. We really value your business!
UPDATE>> After writing the review below, I was PROMPTLY contacted by Raffaello and they are doing everything they can to make it right. Highly pleased.
Original Review: I placed an order for a tie that I wanted for my wedding, which is NEXT WEEK. Four days later, I have yet to receive ANY information regarding my order status, or when it will be shipped.
I am VERY disappointed with the lack of customer service I have received, and would not recommend this site.
I have order a lanvin sneakers on 14/06/2016 and I still haven't my receipt for my purchase. I have checked with my credit card company and you have received a payment of 244.
Where is my order? Your web-site says 2 working days free delivery.
ANSWER THIS URGENTLY?
Hello Ilan! We have talked on the phone today morning and I have explained to you everything.
There is no way it should take so long. Sometimes even weeks to confirm if a product is available. There is no way it should take so long to get in contact with customer service just for them to be rude and unhelpful. There is no reason for not being proactive and keeping customers in the loop of there orders. PISS POOR CUSTOMER SERVICE PERIOD!
This just leads me to believe the business is ran $#*!ty or the company needs time to produce A FAKE product of your order... How long does it take for you guys to make a FAKE product? Stop trying to cover it up with this "we are intermediaries between luxury boutiques" crap and just say you need all that time to produce a high quality FAKE!
You don't even deserve a 1 star rating but unfortunately that's the lowest we are allowed to rate.
Hello Jon, I am sorry you are reacting like this, locating products can be very complicated and so, sometimes, it can take more than a week. We apologize for that but that's the only way we have to find the goods. For your information, selling replicas is a crime here in Italy, we are a legitimate Italian company and we have been in business since 1998. You can therefore be reassured as far as the quality of our products is concerned.
Ordered a pair of Tod's. They were on sale amd delvered in less than a week. Could not be happier and would likely use the site again. I did not process a return or deal with customer service.
Have placed an order of Prada shoes and although was a bit sceptical at the beginning, received amazing shoes and had great customer service overall.
Will surely shop many things more!
Thanks Ted! We will look forward to your new orders. Merry Christmas!
I have now ordered 6 items from this site, my money was taken from PayPal and I received my email so I patiently waited for my items, on site it said available immediately not 2 to 3 days like some items, after try 5 days I got the onto them only to be told the items were never I stock and it was a mistake that they was on the website, my 6th item arrived today and what was supposed to be a stone island jumper turned out to be a versace tie! 85 quid for a tie, terrible service, now the jumper I'm wanted says not in stock so I have just wasted my time and money, I have gone from being excited about the price I'm was paying for my items to disappointed with the whole service, it's gonna take alot for me to bother using this site again
Hello Keiran, I am totally sorry for the out of stock items. But we chatted yesterday and, as I told you, next time you want to place an order I will first check if the product is available before you place it and then I will do you a 10% discount.
We really did send you a blue jumper so if you received a tie, you have to send it back to us at no costs and we will fix this, some mistake probably happened. I am sending you the return instructions through email.
I don’t have enough words to apologize for all the inconvenience.
First of all, how soon will the order ******* be shipped? Second, it's unbelievable that orders ******* and ******* can't be received, I paid by Alipay, and I already got your payment confirmation emails for those three orders! So where is my money now? I captured the pictures of those orders to your whatsapp but no one answer! For the ******* one it showed 'ITEMS EXPECTED AT OUR SHIPPING FACILITIES'! I can't accept your explain and pls find out whats wrong with the other two orders! If you can not go process my orders anymore how can I get my refund! I try to find you not only 24hrs! I need an answer!
Hello Panver, we apologize for the hassle you experienced in contacting us. It is a sale period and we are overwhelmed with requests. It sometimes takes us 24 hours to give a reply, we are sorry for this. I have checked your orders, the payment went through only for order 839158. The other ones have been automatically canceled by the system because we didn't receive the payment. Please understand we are intermediaries between luxury boutiques in Italy and customers all over the world. When a customer places the order online the item codes are entered into the system. Some items are with us and ready to ship immediately, and others we must backorder from the licensed boutiques with whom we work. This process takes about 2-3 business days (sometimes less sometimes a bit more, it varies from shop to shop).
We are expecting the delivery from the boutique. You will receive an e-mail with tracking details as soon as we ship the order.
We do apologize for such a delay, and appreciate your patience in this matter. Please do not hesitate to contact us for any further question.
http://www.pradagroup.com/en/group/production
I would like to ask Raffaelle-Network, why it's customerservice are lying to thier klients about received ripp-offs. They are quotes for saying this.
One more thing: Big brand doesn't necessarily mean MADE IN ITALY, Prada produces all its sneakers in Vietnam and China. It doesn't mean that the quality is lousy, Vietnam and China have now very high qualified factories. You can double check this information in any Prada shop or directly with Prada customer service.
On the link at the top of the note, its clear that prada never have produced any product in vietnam. I will make this a personal battle, to make sure you don't get to rip anyone off ever again.
Dear Michel, I confirm what our attendant told you, some Prada items are made in China or Vietnam. Even the Wall Street Journal says it, please check the following article: http://www.wsj.com/articles/SB10001424052702304231204576403680967866692 Of course they are not mentioning it on their main page for marketing reasons. If you feel you have been ripped off and are not satisfied about the product, you are free to send it back to us. We will do you a full refund.
I ordered a Mayberry bag at a fantastic sale price. It arrived today and is perfect. I am over the moon and I saved around 260 Euro.
Thank you so much.
Highly recommended
Thank you Emer! We are glad you liked our services. All the best for 2017!
I was a little hesitant about the web site because of the bad reviewers but I got my order in a week it is original and and I'm very happy with the service! Thank you Raffaello
Thank you for setting the record straight Georgina, a lot of people get the wrong idea of our business because of some bad reviews, that are not always totally fair and true to the facts.
Firstly, I tried to contact you by email on 30 Dec and 7 Jan while there's no reply until I comment on your company in public. Secondly, the total money 813.9GBP has already been moved from my account on 30 December. (I can send your the bank statement as a proof). As you said, if you only take a reservation of the money, the amount will be displayed in the 'pending' section rather than in my bank statement directly. Third, I understand there's a holiday between 1-3 Jan, while 5 days have passed since then it's better to inform me the process of my order rather than let the customer wait for nothing. I remembered I contacted you once through your online chat, you said the Stella Mccartney shoes will be shipped this week. Today is the last day of the week I'm afraid it's delayed again. It's a birthday gift and I'm very disappointed it's not arrived on time. Could you just give me a more accurate response when the shoes will be shipped and when the refund will be processed? Anyway thanks for your reply.
Dear Linda, while we understand your frustration we feel you are a little bit too harsh with you judgement. We contacted you through phone and email on December 30 to inform you the Stuart Weitzman boots were no longer available in the color you ordered and to offer you another color that you refused because you didn’t like it, which is totally understandable. As far as the Stella McCartney lace-ups are concerned, we are still waiting to receive them from a boutique we work with. We apologize for this delay but this is a holiday time in our country and everything is slowed down. That is also the reason why you didn’t get any refund. When you place an order on our website, we receive a charging authorization from your bank (it is only a reservation). No money is ever moved to our account until, or unless, the order ships. In your case we would charge only the amount of the Stella’s (the balance will automatically go back in your account). We have waived the shipping costs as a gesture for the inconvenience.
I really like the service pay by deliver and all their product is good as u see it on their site i want to say thank you all to everyone looking forward to do more business with you guys
Thank you James, we do value your business! Merry Christmas!
Overview
Raffaello Network has a rating of 2.2 stars from 203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Raffaello Network most frequently mention customer service, credit card and order number. Raffaello Network ranks 252nd among Designer Clothes sites.
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- Torino, PM, Italy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Doreen! Thanks for your feedback, we are glad you like our services.