I ordered a jacket and hat - they charged my card and said the items were shipping. Then all of a sudden items are "missing". Now no one is responding. I think I am going to have to open a case with paypal. Please TRUST THESE BAD REVIEWS- I DINDT and now look where I am.
I got my hogan sneaker today, Im very happy and satisfied... the delivery is very fast, I got it one day earlier... Thank you again... looking forward to make more order...
Recently I purchased a men's Gucci Shoes perfect, authentic and I love it, I received it in two days after I placed the order from Rome to Virginia (USA) through DHL, this is my second time with Raffaello-Network I love their product I am still enjoying my D&G jacket. Great to do business with them. Yohannes
I have been waiting for my order for 8 days already. The phones are off, no replies to my emails, online chat is always offline! How can I find out about my order number *******?
Dear Alena, we are sorry for the unpleasant experience you had. Nonetheless this is what is stated in the thank you email we send to our customers: "We would like you to understand we are intermediaries between luxury boutiques in Italy and customers all over the world. Therefore, when a customer places an order online, some of the products may need to be backordered to boutiques we collaborate with. This process takes about 2-3 business days (sometimes less sometimes a bit more, it varies from shop to shop)."
We apologize you tried to call us and didn’t manage to talk with anyone. Unfortunately your call can be missed if the attendant is already on the phone with another customer. Emails are always answered, during sales it may take us up to 24 hours to answer.
Please note your order has been shipped today with DHL. We have sent you an email with the shipping details. Remember to check your spam folder because the email might have ended there. Kind regards
21 JUNE 2016 - THIS WEBSITE IS A SCAM EVERYONE DO NOT USE IT! THEY TAKE YOUR MONEY AND DO NOT SEND ITEMS YOU WILL ONLY GET A REFUND WHEN YOU TAKE LEGAL ACTION IF YOU HAVE PAID THROUGH PAYPAL MAKE SURE U OPEN A DISPUTE SO U CAN GET YOUR MONEY BACK ASAP NO ONE USE THIS WEBSITE BIG SCAM!
Hello Calvin, I am sorry you are so upset. What you say is totally untrue though. You are not even explaining what happened...
I read the reviews on here first and was a bit leery to order something but I am so glad that I did. I placed the order around 1am EST on Thursday and received my Fendi bracelet on Friday 10am EST. The bracelet is lovely and I've received many compliments on it. My sister wanted validation that it wasn't a knockoff and when I showed her the box and all the tags/papers that came with it she gave her approval. I would say if you truly are hesitant to try out Rafaello Network to just order one thing and see how it goes. They won me over and it won't be the last time I order from them. Grazie mille Rafaello!
Prego Valencia! E' stato un piacere! We do value your business.
I made an order a month before, which never came, although the product was still available. They answered me that they were waiting for the product..
Ordered thrice already, my first order came good and fast. Item is legit. Still waiting for the other 2, but i don't have any problem with them.
Canali tie ordered and shipped expediently, delivered to Armenia in 3 days. Will definitely use Rafaello's services again. Gorgeous tie, one more among my other canalis, redaellis, anteas and cardins.
Raffaello Network is not a legitimate seller of any of the brands on its website. It is selling high quality fakes, models that often don't even exist in the true collection of the designer, so please check the real collection of the designer before buying.
If you go to this place anyway, at least you'll know that you will get a fake, and you will the judge of what price you want to pay for this.
My references are my from my own research, including contacting designers, and authenticing a pair of shoes I bought from Raffaello Network (logo obviously applied reverse, unusual hill, unusual tag, unusual label, and model number that simply doesn't exist). Please beware.
Update:
Following the below review of my comment, Raffaello Network is probably fraudulous because they pretend selling authentic material and giving authenticity certificates with original packaging, which is simply false. Also I should add the end of my litigation. I returned my fake items using their system, but then they pretended not receiving my item, and no matter how I insisted, they would not help. I called DHL and they found the delivery document with their stamp to prove the delivery was made. I faxed all documents and item pictures to Paypal and got full refund.
Dear Kathy, we are the online retailers of luxury shops based in Italy. All these shops are legitimate sellers of the brands.
We also buy stocks from previous collections, this is the reason why you can find models that are not available elsewhere and that are cheaper.
Furthermore all the items are dispatched in their original packaging with tag for clothing and authenticity certificate for shoes, handbags and wallets.
So many negative reviews still waiting for information on an order placed on 27 December
Have been assured by pay pal if I don't receive my item before 17 January I will get my money back
Will be scrutinising my purchase if it comes and will send it back if it is a fake
Everything was just great and fast. They reply to all my questions and concerns regarding to my order. Good value. The service is above and beyond expectations. Thank you!
You said: This process takes about 2-3 business days! But, i have ordered already 12days!
Please tell me the tracking details! If the order is out of stock, please give me the refund!
Dear Zhe,
Please understand we are intermediaries between luxury boutiques in Italy and customers all over the world. When a customer places the order online the item codes are entered into the system. Some items are with us and ready to ship immediately, and others we must backorder from the licensed boutiques with whom we work. This process takes about 2-3 business days (sometimes less sometimes a bit more, it varies from shop to shop).
We are expecting the delivery from the boutique. You will receive an e-mail with tracking details as soon as we ship the order.
We do apologize for such a delay, and appreciate your patience in this matter. Please do not hesitate to contact the chinese customer service for further information. http://www.raffaello-support.com/chs-contact-us.php
I ordered 2 pairs of morato jeans and. Beenie. Loved them all but one was slightly tight. I contacted the customer service and they were very helpfull. They arranged the dhl pickup and i recived a refund right away. I would recommend rafello netword to everyone for amazing prices and customer service!
Unfortunately I have to agree with the other reviewers. I placed an order for a AI RIDERS ON THE STORM hoddie over the black Friday weekend (25th Nov) for my sons xmas present as it was cheaper on their site than others. I chased up on 1st Dec as I havent got any booking confirmation. I received a reply stating that the order began processing on November 27 and
It usually takes 2-3 days, and sometimes up to 10 business days depending on demand. Then on 6th Dec I got told the order was not in stock and it was cancelled. This has been a total waste of time, I will now have to buy with a different retailer and at a more expensive price than what was being quoted on 25th Nov when I THOUGHT I had purchased it with Raffaello. Reading the reviews this happens on a number of their orders so beware
Hello Paul, we are sorry for this unfortunate experience. Please understand we are intermediaries between luxury boutiques in Italy and customers all over the world. When a customer places the order online the item codes are entered into the system. Some items are with us and ready to ship immediately, and others we must backorder from the licensed boutiques with whom we work.
Unfortunately the boutiques' inventory is not 100% reliable and sometimes discrepancies can occur, especially during the Black Friday week with all the orders we receive.
The product is shown as available but then, when we order it for our customer, the supplier reply they are sold out.
We sincerely apologize for the inconvenience. We are working hard on this issue to fix it and avoid this kind of situation in the future.
Please contact us in case you should decide to re-order, we will do you a 10% discount.
I ordered 2 tops and the delivery was really fast and the tops were top class, would recommend you ordering from this site and they are 100% authentic
Thanks for sharing your experience Musa! We are glad you appreciated our services.
I have ordered £102 emporio armani jeans and i have now checked to see the status of my delivery and it says ITEM MISSING in red writing and i am not recieving any feedback from raffaello to help me with my purchase even though i have emailed, called and texted them.
Hello Adnaan, we sincerely apologize for what happened. Please understand we are intermediaries between luxury boutiques in Italy and customers all over the world. When a customer places the order online the item codes are entered into the system. Some items are with us and ready to ship immediately, and others we must backorder from the licensed boutiques with whom we work.
Unfortunately the boutiques' inventory is not 100% reliable and sometimes discrepancies can occur, especially during the Summer when most of the boutiques have reduced staff.
The product is shown as available but then, when we order it for our customer, the supplier reply they are sold out.
We sincerely apologize for the inconvenience. We are working hard on this issue to fix it and avoid this kind of situation in the future.
Lies it s a fu*king fake i buy Versace chain reaction from you and you send me a fake don t buy here!
Delivery Service extremely poor
The quality of the delivery is very poor and the response to the complaints as well. Look for another alternative if you want to buy online
After having first experience to order on the site Raffaello Network, I am absolutely happy. The service is perfect, the merchandise is perfect, delivery is perfect! I recommend!
Hello Olga, thanks for your nice review! Best wishes for 2017!
Overview
Raffaello Network has a rating of 2.2 stars from 203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Raffaello Network most frequently mention customer service, credit card and order number. Raffaello Network ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alain, thanks for your kind feedback.
We do value your business!