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Raffaello Network
Questions & Answers

203 reviews

Here’s what buyers have asked with answers from Raffaello Network staff and previous consumers.

71
questions answered
0%
answered within 1 day
Question:

I made an order this afternoon for a sweatshirt from your site and I need you to tell me why I have not recieved a confirmation email? This unsettles me as I have payed a lot of money for something and I haven't even been given information about when it will be here. I have emailed, fb messages and tweeted and you still haven't replied I know I only made the order a few hours ago but please can someone reply to my questions? Thank you x

Answer:
Hello! We always send a confirmation email. Maybe there is a problem with your email address? May I have the first name and the last name you used to place the order?
By Maxime G., over a year old
See another answer (1)
Question:

No one is replying to my emails on customer service and all phone numbers are wrong. I have ordered ysl sandale and now I am starting to believe that the entire site is a scam.

Answer:
Hello Fatima, I have replied to your review. May I have your order number to give you further information?
By Maxime G., over a year old
See more answers (3)
Question:

Hello, I have placed order for 2 Gucci bags and I have not received any confirmation and the amount is already deducted from my card. There is no one replying to my mails as well. Kindly explain

Answer:
Dear Nayna, Andrew, Michael and Alexandra are absolutely right and I confirm their answers. I sent you an email on friday. One of your orders is shipping out today. Best regards
By Maxime G., over a year old
See more answers (4)
Question:

If i order a pair of shoes today from Mexico, how many time they will take to arrive?

Question:

Is the customer responsible for return shipping? or do we receive a prepaid label for the return? thx

Question:

HI Are all the utems in this website are 100% athletic?

Question:

checking up on dolce sneakers #1264562 what is the status of the order

Question:

hi my name is juan i wanted to check on the status on my order,order number is.1264562 and email is michellerg01@hotmail.com.

Question:

My Name is Franklin from stockholm sweden i placed an order on monday morning ,just want to know when am recieving it becos am travelling

Question:

Is it all authentic?

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Typical questions asked
How long does shipping take?
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