S B.

I do not like writing reviews and this is the second product review I have ever written. After seeing the large number of negative reviews, however, I felt compelled to share my positive experience.

In general, I do not believe in reviews anymore. Two years ago, I spent a week in an Italian hotel, which turned out to be really bad despite the fact that the hotel had more than 200 positive reviews on TripAdvisor and only two negative.

Anyway, I shop online regularly because I live in a small city and there is nothing here except Macys and Sears. I ordered a Save the Duck jacket from Raffaello Network on November 28th. The jacket was shipped on November 30th and arrived next day, December 1st, from Torino, Italy. It was exciting to track the packet online to see how it crosses Western Europe and the Atlantic in less than two days. At the same time, November 28th, I ordered a sweater from Saks Fifth Avenue. It took Saks 4 days to ship the sweater and 5 more days to get it delivered. The Raffaello Network delivery was amazing given that it was overnight and cost only $13. I use DHL regularly to ship to Europe and every time I pay more than $100 for a standard (not overnight delivery) for smaller packages.

The Save the Duck jacket was lovely but small. The return was smooth and fast. I printed the shipping label, scheduled a pickup with DHL and the package was gone. Two days later, it arrived in Torino, and five days after I have shipped it, I got my money back. To put things in perspective, lets compare Saks with Raffaello Network: I had to return the Saks sweater too. Both orders were placed on the same day. By the time I received my Saks sweater, I was able to receive the jacket from Raffaele network, return it and get my money back. To return the Saks sweater I had to go to the local post office, the Saks rerun travelled a week to their warehouse (which is not in Italy by the way) and I do not know how long I would need to wait to get my money back. Forgot to mention: the Saks return cost $9, whereas Raffaellos was free.

In sum, everything was well organized, smooth and effective. This is exactly what I would expect from an online retailer.