Raffaello Network

I'm worried if this site is even legit. They haven't responded to my email requests, and they never pick up phone calls. On top of that there live chat doesn't work. How am I supposed to check if my payment has even gone through, or when I'm gunna receive my goods when they don't respond?

What a pathetic site, its been 2 days, and I've left numerous messazges on FB and they won't respond. They won't even respond by email.

I call them, and I get the same answering machine "This is Don, please do try again later, or visit our live chat". What type of service is this? I will not be using this site again, I give them 2 more days to respond or I'm charging back via credit card company.

Placed our order on November 28th - called in two weeks later - only to have the Customer Service Rep hang up the phone on us and immediately cancel our order. According the the reviews I've read below - this isn't something out of the norm for this Company. Not only did we not receive any clear, concise updates - we got treated very poorly. I've received much better service at a low-key department store. Customers spend an exponential amount of money on this site -only to be treated horribly and disrespected. Will wait to hear from Upper Management - but what a disappointment overall.

Order # ******* - very confused - on the one hand information says that Rafaello waiting for item to arrive for onward despatch to me and then on same page says that order cancelled because my card could not be processed via paypal - but the money has been debited from my bank account.

Would be good to know what is happening - try to call and keep getting cut off by automated service - yesterday and today livechat not available and send email but no response.

Hi! Just wanted to share my happiness with my ordered PRADA shoes from Rafaello Network. I got my shoes in 3 days thru DHL express delivery. Well packed, new, true to size, looks exactly like the one shown on their site and very prompt delivery. I also paid thru PAYPAL. Called their customer service hotline at their indicated time on their site about the details of my package and they communicated well with me. Thanks for a very smooth transaction! Will buy again from your site.

I ordered an Armani tracksuit last week. I've not received any email confirmation or ANY kind, no written or verbal communication whatsoever. I wouldn't even of had the order number hadn't I wisely printed off the final order page. Tried emailing - no response. Tried phoning MULTIPLE TIMES - ringing through & giving a busy message at the end. Tried to gain contact through whatsapp - Nothing. Tried the live chat & it's offline. The customer service of this company is absolutely appalling & in the retail industry can only be described as an abomination. I paid for delivery of which is described as an 'express service' in which I would receive my goods within '1 day'. What a joke, this is the worst shopping experience of my life.

As dreading my second order has been cancelled as the item wasn't available anymore from the store Raffaello is using! The Gucci jumper became available at a lower price for Black Friday, and is still listed in other size! It is from this winter collection! Not from past year and shouldn't be hard to found. Raffaello if you don't have it don't list it! Enough with your pity excuses. So disappointed as I could have got it from other online store at that time.

I am having severe issues with this company. I sent back a pair of shoes for refund via Royal Mail. I have proved that they were delivered and this company are point blank refusing to issue a refund, saying they have not received the goods. I have proved to them delivery date and time and have spoken with Royal Mail also. This company are absolute charlatans and I am furious at this terrible service. I have been passed from pillar to post and they have done nothing to help but passed blame across to Royal Mail when I have the evidence to support delivery. NEVER use this company.

I ordered my shoes 24 February and received them 29 February.
I was a little anxious at first because as soon as I ordered the shoes my bank contacted me about an order from a suspicious vendor. I did not hear from the company as soon as I thought and when I reached out to them they swiftly responded. Within another day I had shipping info and very shortly after my shoes!
Have faith! My shoes are beautiful and I am so happy I ordered them!

I have seen a shoe worn by a celebrity and I have found one last pair with a bonus discount on Raffaello Network. It was too good to be true regarding the price and it was just my size!
I havent heard of Raffaello Network before, so I was skeptical at first, altough I am a an avid internet shopper, I buy a lot from local websites in Turkey also some items from ebay and US websites. I am careful about fraud websites as much as I can.
Nevertheless I have submitted my order, fingers crossed about any problems such as inventory mishaps and started waiting. Couple of days later I have recieved an email noting my items were shipped! Well, after that it was in istanbul next day and I had no worries then on. I have got my shoes and I am very happy with them. As they say, Raffaello is a network so it takes a little patience. I highly recommend purchasing from Raffaello network.

This site is a gift to true fashionistas in every sense. Starting with a "killer" combination of choice selections from the top world designers and even better prices, and ending with a knowledgable and caring customer service that is always on top of every logistical detail.
I have been a customer of theirs for many years - my one and only one-stop shop for every fashion and season because they simply blow out of the water all other competition.