Susan C.’s Reviews of Raffaello Network & more

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Designer Clothes

6/22/16

Order # ******* - very confused - on the one hand information says that Rafaello waiting for item to arrive for onward despatch to me and then on same page says that order cancelled because my card could not be processed via paypal - but the money has been debited from my bank account.

Would be good to know what is happening - try to call and keep getting cut off by automated service - yesterday and today livechat not available and send email but no response.

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Maxime G. – Raffaello Network Rep Over a year old

Hello Susan, we apologize it has been so difficult to get in touch with us. We are in a sale period and are overwhelmed with requests. It takes us about 24h to give a reply.
Let me clarify something, before you did your paypal payment you went back and forth in the checkout procedure and so our system received 2 orders instead of one: 842163 that didn’t go through because you hadn’t paid yet and 842164 that went through.
842163 was canceled automatically by the system because there was no payment and so we kept only 842164. Please understand we are intermediaries between luxury boutiques in Italy and customers all over the world. When a customer places the order online the item codes are entered into the system. Some items are with us and ready to ship immediately, and others we must backorder from the licensed boutiques with whom we work. This process takes about 2-3 business days (sometimes less sometimes a bit more, it varies from shop to shop).

We are expecting the delivery from the boutique. You will receive an e-mail with tracking details as soon as we ship the order.

If I have to give you an estimation about the delivery, I will say early next week.