Qualtry

Qualtry listed personalized sketch books on Groupon for around $5 each(great deal, right?) and on their website for $39.99. Well, well, well... guess what happened when I attempted to redeem 5 of those books purchased at $5 each? Are you ready? At checkout, Qualtry said "SOLD OUT". I opened up another browser and attempted to purchase again without the Groupon and would you believe that the "SOLD OUT" items became instantly available at $39.99. I'm still laughing because"why list it for a deal on Groupon IF it's going to be unavailable for purchase at that price?" Shaking my head! These merchants are a TRIP!

This company represents that all personalized products will take 7-10 business days. That is not true. Qualtry lies about their turnaround time and is not responsive on any level to customer updates. The chat line informs customers they are "next in line... connecting" and NEVER appear (after hours just to see). The support form gets you an email with a promise of a customer service assignment within 24 hours and DOES NOT HAPPEN! Better Business Bureau in Linden, Utah has over 500 complaints. This company is unethical, unprofessional and fraud! They should be forced to closed. Their business practices are unacceptable!

Didn't deliver in timeframe promised. These were supposed to be Christmas presents. Ended up having to buy other presents. Didn't respond to emails, posts on Facebook posts, or messages (Over 100 total). Didn't respond to messages left for company sales (only number I could find). When they finally did respond, it was right after I contacted my bank for fraud since they took the money and didn't deliver product. The response was rude and unprofessional. Would I recommend? Not a chance.

I purchased two different Groupon packages to buy dog collars from Qualtry. The cost of each collar should have been $4.00. THEN I get to their site and discover a "shipping warranty fee" of 98 cents and an exorbitant shipping rate of $24.98 (for one collar!) I was fortunate enough to buy two separate packages because once I attempted to redeem one (by purchasing from them,) I would not have the opportunity to get a refund on the package. So, $4.00 down the drain? Yep. Gladly. I will never purchase from Qualtry. (I have let Groupon know about this crazy shipping cost.)

Never do I write reviews but I searched high and low to find a place to inform y'all about this horrible business. I placed an order THREE weeks ago and have yet to receive my package. My order keeps saying "shipped" but has no record of being in transit. I contacted them by email to follow up on the order with my order # as the subject line and they emailed me back with the order number erased asking what's my order number playing games with me because they're trying to avoid having to tell me what's going on with my order. I'm now going on week 4 still with no package and it was a gift for someone. Unprofessional, do not buy from this company!

I ordered 3 Christmas decor items on 11/24/18. It stated it will ship in 7-10 days, it still says being processed. I have sent 3 emails and have not received any type of response. I would not have wasted my money if I thought I would not receive the items in time to use for Christmas as they are personalized with the date. Shipping was more than the items and from what I can tell they may never ship. I wish I would have read all the terrible reviews before making a purchase.

Ordered 2 custom stockings 11/21/17 through Groupon with "guaranteed delivery" within 14 days. I paid a hefty shipping and processing fee in addition to purchasing the groupon. It is now Dec 20 and my children have no stockings on the mantle! Multiple attempts to reach out to them have been unsuccessful. There has been no update on the "processing" status. Every day my kids ask me when the stockings will come, and I have no answer. Ordered in good faith and have spend hours on the phone, emailing, leaving messages and waiting on "live chat" and still have no stockings or answers as to when I'll receive them. I am extremely upset and disappointed, and have no idea if they'll even make it by Christmas day :(

I purchased 3 of the custom aluminum luggage tags and the wire attachment would not fit through the slit. I contacted the customer service department the same day it was shipped to inform of the problem. The gentleman went back and forth with me as if i were lying about the defect. He even asked for a picture to show that it wasn't working. After i sent the picture he said that it looked fine to him and basically dismissed everything I told him. This is bad customer service and a slap in the face when it comes to customer service. How in the hell can you tell a customer that a product is working fine if they are clearly telling you that it isn't. Needless to say my tags are now all scratched up from me trying to force the wire attachment through the too small slot that still dont fit and no thanks or help from the sellers at Quality. Buyer Beware

Purchased a Groupon for a personalized wooden spoon. I expected the shipping to be high. Envelope arrived open, spoon missing. Looked like it was never securely closed. Tried to login to my account but got a message that email didn't exist. Obviously it does since that's the email I use.
Made a phone call. Item was to be replaced. Got the package today. Envelope open again, no spoon. I give up. Is it poor quality packaging or was there anything in there to begin with.

I purchased a groupon for 27.99 which would allow me to order 3 pairs of personalized gloves. I placed my order to qualtry on 11/12 and as of Dec 1 I had not received any notice that my order had shipped. I emailed the company and received a response to say my items were out of stock but they would plan to get more in. This is confusing as they still have these items available to order on the website. They offered me a refund or to exchange for a different item. Neither seem appealing to me at this point as these are supposed to be Christmas gifts. Here it is 12/11/19. My items have not shipped and I have no clue if the order will even be processed. I paid an additional $20 in shipping as well. So I'm out nearly $50 unless I get the items or attempt to receive a refund. I won't be ordering from this company again.

I bought a groupon for 5 embroidered dog collars. When I went to place the order most of the colors were out of stock. Then I had to pay $30 shipping, which is utterly ridiculous. The quality of the embroidery is poor, one of the collars looks as if it was embroidered by someone who was legally drunk! I have contacted them to ask for a replacement but no response. Looks as if that is par for the course! My advise, don't go there!