Ordered a pair of monogrammed gloves for Christmas, ordered them in plenty of time. It said on their web site they would ship out within 7-10 business days. Well it was almost 2 months and didn't arrive before Christmas. Once I did receive the monogrammed gloves, they were not what I ordered. Black gloves with black embroidery. REALLY. Ok so I sent a email to see about sending back these $14.99 plus $5.00 s&h, they finally send me an address to return the gloves, and once the gloves were received they would credit back to my credit card. Well got an email today stating that they have credited my account for $4.99. REALLY. NEVER AGAIN WILL I DO BUSINESS WITH them.