Qualtry

I purchased a Groupon and the redemption code did not work. I tried contacting Qualtry by every means possible. Live chat line, email, and telephone. No response to any of my inquiries. Are they even in business? If so, they won't be for long!

Purchased dog collar, clasp/fastener, pulls apart w/o depressing buckle/fastener. Our dog(9 mis old, newly adopted) escaped his tie out twice, found collar still attached to run, dog collarless & running free. Requested refund, never heard from them.
UPDATE: received refund

Purchased voucher from groupon for personalized beanie. Received it in 6 weeks. Quality is poor. I contacted Qualtry twice with no response. They charged 8.95 for shipping, Groupon at least refunded their portion. It's sad because I like to support small businesses but I am sorry this business is terrible and should go out of business.

I ordered 5 sketch pads. Yes, the shipping to Canada is outrageous! Not expected to be that much. However, the sketch pads are not as described. First of all, the writing is so pale, my grand daughter wanted to color in her name. Also: there is no button and string closure which is shown and added in the description. Not at all pleased

Bought gifts for a friend starting a new business. What i recieved was nothing like what is displayed on their page. The quality is sub par. Im still waiting for a second item which is scheduled to arrive this week but the excitement has died. Wish i had seen these reviews prior to ordering

I recently purchased some engraved hand towels from this company. I was extremely pleased with the quality of the towel as well as the engraving. Customer service was contacted (due to an over sign on my part) And I received a prompt response from Phoenix and then I made contact and spoke with Alex who rectified the issue.

I was so pleased I have placed another order for another product.

Thank you for the easy purchase.

A few years ago I purchased 2 dog collars for my girl. They are of excellent quality, not cheap, great embroidery! They're machine washable & still looking great! My shipping & customer service were excellent! I've had many people at the dog park ask where I got my collars & I send them to Qualtry! I'm going to purchase another collar soon!

It will take way longer than you are willing to wait to get your order even after paying as much for shipping as the product if not more. They sent 1 out of 4 boxes like part of my order will help and rest is still in production. Don't waste time or money. 5 orders in 2 years and same problem every time. Order somewhere else.

After waiting 4 weeks to get an order, I contacted them three times to find status. When they answered it was "we will keep monitoring for another week"
That doesn't really help a week before Christmas.
Will not order from them again.

I made many personalized orders this year and i am amazed by the quality of the workmanship. There were a few issues, however the awesome customer service looked after reordering for me!
It was a wonderful experience dealing with Qualtry - thank you!!!!

Made a purchase of 4 personalized bottle openers. Today is 12/11 and still not able to track my order. A week ago after several hours of trying to get in touch with anyone, the guy told me my order had gotten lost in transit so they had to place a new one. Awful and very poor customer service. I know it's my fault for placing the order after reading reviews but thought Groupon was making it serious.

No items delivered that were ordered and paid for. No response to emails. Phone calls are conveniently dropped after being routed to the next available operator. Scam artists and thieves. This seems to be how Groupon and Qualtry works. I will not use either again.

Placed an order for mugs in July. Came quickly but 9 out of 18 damaged. Sent pics as was told to do and was informed in the fall that they would replace them. Here it is December and still no mugs. Have ordered from here before with no problem but certainly will not order again. Cannot talk to anyone. No one answers the phone.