Qualtry

Ordered 2 personalized dog collars from Qualtry, was assured that the products ordered would be shipped out in 5-7 business days. Order was placed on 6/22 it is now 7/9. When inquired about the status of my order was told it would be shipped out on 7/5. Today when I checked the status is says being processed. Really frustrating because it was a gift for my grand pups in another state. The occasion is done and I looked stupid not having my gift. Would NEVER purchase another product from Qualtry again!

I just received an ornament in the mail from this company I did not order. Checked with family and friends they did not send it. Anyone else have this issue?

I really loved how the embroidered monogram looked on the beanie they offer and thought I would get the 10-pack, Had my awesome Groupon and at checkout they wanted to charge me $67.50 for shipping to ONE address.
When I contacted their Customer Service dept. they said, "It's because they don't just pull them off shelves to ship." If department stores charged to ship per item instead of per order they'd go out of business fast!
I'm disappointed.

I'd prefer not to give any stars at this point. I ordered two items from qualtry on 9/2 and have yet to even receive an email stating the order has shipped. I sent 4 emails and received ONE response! Saying my order would ship within a week. EL OH FRICKEN EL! Still haven't. Conveniently I called them and they have "high call volume" and was forced to leave a message. Would have rather waited on hold because lord knows I'll never get a call back. Will now have to file fraud against them to get my damn money back. Such poor customer service. PS they said my order would ship within 5-7 business days at the time of purchase. Had to resort to a new wedding gift for two weddings now! Way to go!

Bad enough that I was another Groupon sucker who paid $5 for a personalized sketchbook for my grandson and then got stuck with an outrageous shipping charge, but then when it arrived, most of the "sketchbook" was filled with coloring pages with ugly flowers with only a few blank pages at the back. I can see why the business model is based almost entirely on Groupon discounting since I can't imagine anyone ever paying full price for these products.

Do NOT order from Qualtry. It is a scam. I have ordered pillow cases 2 months ago & still haven't received them. I have contacted them in every single way they tell you that you can. I've even religiously gotten on the live chat just to see if anyone is available & there is NEVER an agent available to speak to. I bought the pillows through a groupon voucher & they still can't help me get in touch with this terrible company. I am serious... worst company & customer service I have ever dealt with! Do not & I repeat do NOT order from them. This complaint should be shut down for scamming customers out of their money!

I Purchased or should I say tried to purchase through Groupon when I got to the checkout it would not except the redemption code and instead of the item costing me four dollars they wanted me to pay $39.50 plus shipping. I tried to reach customer service through online chat through email and by telephone no one responded no one answered. So my order is still in my cart and will not be processed because I will no longer purchase from this company. And shame on Groupon they haven't got back to me either and it was a deal through them and Rakuten.

I'm appalled by the service of Qualtry. My items were not sent within the time frame communicated. What is worse is that knowing the issue, Qualtry decided to not contact me about the delay. Instead I had to wait on their customer service chat que for over 2 hours (because the phone did not take me to a person). What is truly unacceptable is that the product is still up for purchase on the website with a "30 days" production time frame and I'm being told mine will not be shipping for over a month.

Bought a cutting board with a Groupon. Like other reviwers was not happy with shipping costs. Got a notification it was on its way. 16 days later I am still waiting. Tracking shows package has been in Orlando for 3 days. I live 90 miles from Orlando. Only response I get from the company is its because of the Corona virus. Asked them to find out what is happening. No response. Very disappointed in them and Groupon. Would never buy anything again. Only bought this because I wanted to help small businesses at this time of crisis.

It took over a month to get a personalized bottle opener, and when I finally got it... complete crap! The lettering looks horrible and isn't even centered. All I wanted was a cute stocking stuffer for my fiancé and now I don't have time to send it back and get a new one before Christmas because it took so long to arrive. I'm so disappointed in this product. My 5 year old could have whittled this with his pocket knife. Won't be buying from here again!