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Quadratec

How would you rate Quadratec?
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Pennsylvania
1 review
0 helpful votes
Follow M. N.
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Paid extra for the two small pieces of fender trim that run along the body and they don't fit. 6 piece kit versus 4 piece. The angle they are cut isn't even close to matching up to the fender flare once it's installed. They're also too long and the holes aren't aligned with the factory holes on the Jeep.

Date of experience: July 26, 2021
Maryland
2 reviews
0 helpful votes
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Great prices and great products
September 9, 2021

Great prices and great products. If I had known that ordering shocks for my lifted 25 year old Jeep would have been this easy and successful, I would have ordered them 10 years ago. Awesome product, great fitment, great price.

Date of experience: September 9, 2021
North Carolina
1 review
0 helpful votes
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The instructions in the box were a breeze for my husband and two of his friends. Installed in 45 minutes. The fact that you have the instructions on your site are also beneficial for those who lose the paper ones.

Date of experience: May 14, 2022
South Dakota
1 review
0 helpful votes
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Quadratec did a great job!
November 26, 2022

Quadratec did a great job! Products were delivered in a timely manner! Only problems were one order delivered to a different address (FedEx problem) and the locking latches didn't fit my jk very well. Everything else was great!

Date of experience: November 26, 2022
Texas
1 review
0 helpful votes
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Thanks for making parts east to find!
December 19, 2022
Updated review

Thanks for making parts east to find! I'm new to the jeep world, so this made it easy to navigate and find specific parts. In the last 3 weeks I have order 4 different times for my project. Its the first website I go to when searching parts. Thanks Quadratec!

Date of experience: December 19, 2022

Thanks for making parts east to find!
December 2, 2022
Previous review

Thanks for making parts east to find!

Date of experience: December 2, 2022
California
1 review
0 helpful votes
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We had an issue with the parts we ordered, and Rob was very helpful and kind, and went above and beyond for us! We are in the customer service business too, so we appreciate it when you are willing to work together. We will definitely buy parts for Jeep again!

Date of experience: June 30, 2022
Montana
1 review
0 helpful votes
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Simple checkout
January 13, 2024

Simple checkout. The only thing I can say about this one is that it's the best thing I've ever seen in my entire existence and it's not just a random thing that happened to me but it's also the best way I could ever have ever imagined myself in the future with my own personal Jeep

Date of experience: January 13, 2024
Illinois
1 review
0 helpful votes
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First Class
June 21, 2021

First Class.
Everything is great except the ridiculous amount of time I spend trying to prove I'm not a robot when I log on. I mean come on. The most ridiculously lengthy captcha of all time. I answered four consecutive challenges to log on today. The a lot of the images are so abstract they have to be mulled over. Are we involved with highly sensitive information here?

Date of experience: June 21, 2021
California
1 review
0 helpful votes
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L order a vinyl cab cover from your internet page. And i received a different cover l try to contact quadratec no answer. L chat with some one and l was told that l use an old catalog.to please the order this is not right, im veru unhappy

Date of experience: June 15, 2021
Arizona
1 review
0 helpful votes
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These CJ turn signals are JUST AWESOME!
August 22, 2021

These CJ turn signals are JUST AWESOME! I haven't installed them yet, but they've got lenses and bulbs and plugs and everything. Am I digging them? Heck yeah! I'm glad they go the the front so they're going to be seen first when I pull up the the PAR-TAY! Rock on, Quadratec! When they legalize marriage between a man and a Jeep parts supplier, I'm bringing you a ring! You literally light up my life!

Date of experience: August 22, 2021
Florida
2 reviews
0 helpful votes
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Order the visors, received them, and installed them. They are of high quality and fit perfectly. The only problem is me, I order two not knowing they were sets. I called your return department, they are sending me a label to return the other set. This is great customer service. Thank you.

Date of experience: August 17, 2021
Illinois
1 review
0 helpful votes
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Quadratec is the best to deal with and always has what...
November 29, 2022
Updated review

Quadratec is the best to deal with and always has what I'm looking for. The only negative I have at all is some paint flaking off the brand new bumper. It's not worth not installing the bumper or taking off the vehicle now that I've installed it, I just wish it wasn't already happening when I pull it from the box.

Date of experience: November 29, 2022

Site entry is a bit cumbersome
December 15, 2022
Previous review

Site entry is a bit cumbersome. I had to enter my name and email 3 separate times to pay as a guest, even after going through the "register" path

Date of experience: November 15, 2022
Minnesota
1 review
0 helpful votes
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Double-charged, Fail to Respond or Refund
May 4, 2022

12/30/21 I ordered a set of front and rear doors from Quadratec. Item # *******. Quantity is (1) which means a single quantity includes four total doors. Price $799.99 + tax.

3/25/22 the doors shipped, and my Amercan Express card was charged twice for $859.03. There should have only been a single charge of $859.03.

I emailed Quadratec on 3/25/22 and 3/29/22 and have not received a reply. I've attempted calling numerous times but have never reached anyone. I've only reached an automated voicemail which places me on hold and no one ever answers despite waiting a half hour or longer. As of today 4/4/22 I tried calling and reached a busy tone.

I've contacted AMEX to dispute the errant second charge, and also filed a complaint with the BBB. If you are customer considering doing business with Quadratec be warned. I will be taking my business to other companies who answer the phone and do not create billing problems.

Date of experience: April 4, 2022
Georgia
2 reviews
0 helpful votes
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Easy and quick-great product selection-took about 4...
September 9, 2021
Updated review

Easy and quick-great product selection-took about 4 extra days from when said estimated date and box came in half opened and smooshed-products were fine on inside. Know with Covid everything is backed up though-glad to get them'

Date of experience: September 9, 2021

Easy and quick-great product selection
August 31, 2021
Previous review

Easy and quick-great product selection-

Date of experience: August 31, 2021
Kansas
1 review
0 helpful votes
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Fast shipment and wires are good quality
July 20, 2021

Fast shipment and wires are good quality. I am very happy with this purchase. Numbers for cylinders on wires weren't all correct, but no big deal. That wasn't something I really cared about as you can tell directly where at he wires go

Date of experience: July 20, 2021
Georgia
2 reviews
2 helpful votes
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No thank you. Horrible company to deal with. The customer service is unfriendly and when they make a mistake (which they will), they will make excuses and blame YOU the buyer. I ordered gears…yes you heard that right…I ordered gears and they sold the only set to someone else. I called multiple times expanding the coarse it several weeks and they don't have a clue about what's going on. All they do is mark up on other peoples parts. They are NOT the manufacturer or distributor. They are nothing but a company that takes your order, marks up on the parts and has them drop shipped directly from the manufacturer. Unbelievable this kind of business practice goes on. So not only have I had to deal with lousy customer service, but I could have bought the same parts somewhere else for less without the insane markup.

Date of experience: September 14, 2021
Illinois
1 review
0 helpful votes
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Purchased topper bolts for our 2018 wrangler (dealer ‘didn't know' they were missing and wouldn't replace). Process couldn't have been easier, price was good, delivery was early (!), and product worked perfectly! Great job

Date of experience: June 2, 2021
California
1 review
0 helpful votes
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Wanted to phone Quadratec to see if they had a shorter mounting spline for the rack that would fit my vehicle, but could not find any customer service phone number in the product documentation or on the web site. There should be. Ended up shortening one the splines myself.

Date of experience: November 23, 2021
VI
1 review
0 helpful votes
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I've seen lots of complaints recently with Quadratec, but I think that's generally focused on larger items damaged in shipping (bumpers) or backordered items. I could not have asked for better on this one - ordered it Monday night, it shipped Tuesday, and arrived on Wednesday. I picked up my Jeep and installed the Tazer mini w/ no issues. Perfect order from start to finish on this one.

Date of experience: July 1, 2021
Arizona
1 review
0 helpful votes
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Ordering was quick and easy
August 1, 2021

Ordering was quick and easy. Easy to install. Friendly suggestion. Watch the YouTube video before reading the instructions. Reason? It gives two options for installation and I found when placing the rack on top, I reversed and went back and did it the Youtube way. Much easier.

Date of experience: August 1, 2021

Overview

Quadratec has a rating of 3 stars from 7,684 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Quadratec most frequently mention customer service, fast delivery and great experience. Quadratec ranks 8th among Auto Accessories sites.

service
960
value
58
shipping
55
returns
44
quality
7,496
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