PurseValleyReviews 450

I ordered Prada wallet for 140$ #PD-1132A4-PK - it was my first purchase and actually i made it as test before buying more expensive items. It's OK if the price 20 or 30 dollars only - NOT More! It's fake from miles and of course doesn't worth 140$!
I will give fair review as all reviews on their website are FAKE!

First, i live in NY and here in Chinatown, there are tons of replicas. I found many replica wallets like mine for 20 or 15 dollars only, and i thought when i pay 140$, i will get really high quality copy. But i was totally wrong, and here is why:

1- It's not leather. It's "Plastic" material and you can SMELL it from miles!
2- Stuck Zipper! Actually it's cheap bad material which makes zipper stuck every 1 cm!
3- Rust at "bottom stop" of zipper.
4- Different than photos, in design and important parts! So Photos are fake too.
5- Box was broken and looks also so fake.
6- Dust bag was really horrible. It doesn't cost more than 10 cents!
7- Packaging wasn't good enough, and was WET!

- Good points
1- It looks like Prada and the design is 99% the same.
2- Shipped fast within 15 days from money transfer.

Conclusion:
- The bag is not bad, but doesn't worth more than 20 dollars. Wen i left my review and said that, they stopped support and didn't publish me review on their website.

- No way for return because you will lose Shipping and Money Transfer Fees, and then have to pay again for return shipping to CHINA! Like 60 dollars! And another money transfer fees for refund! So you get nothing.!

I ignored all the bad reviews and went ahead with it anyway because I really needed a nice gift for my other half. Firstly the order was delayed! Then when I got the bag it was beautiful however within a months time the bag ripped. So much for their quality check!
When I got in touch with them they would not reply till I actually called them international rate and finally they reported it, they started saying because I got to them so late they wouldn't give me an exchange or refund. I did say I don't want a refund, il even send the bag back for them to replace the part. They started saying they are going to send out a replacement handle that I can get fixed here and they can't do anything else.
So what can I do I agreed. A month later a part came but it was the wrong part!
Now I'm still waiting after countless emails and calls its been nearly 6 months.

So do you really think this is a place to buy? Go else where seriously these guys are a waste of time and no where near helpful.

I ordered a bag about a month ago. I have never wanted a fake bag but this site showed items of reasonable quality for a replica. My work PC however would not let me open the log in, I should have followed the signs... But I didn't and went ahead paying by credit card as I saw the other options more complicated and there is an extra guarantee with a credit card. Immediately I received an email thanking me for making the order and all the details were there. Then a day later I got an email from customer services telling me that because my credit card billing address and my credit card were from different countries and 'they were trying to avoid fraud' they could not use my card and I was offered other options, moneygram and there was a link to other payment options. I opened the link and I was asked to enter all my card details etc. Of course, I started to realise that this was proper dodgy, why would I send again my details if my card apparently does not work? I emailed customer services and I was very stern about the dodginess of the payment system. Funny enough, I checked, before emailing them, the email and my trusty work PC warned me that this could be a fishing site trying to get personal information. Did I get a personal response on my email? No, but the same about now being only placed to pay through Moneygram. I tried moneygram, but again if your card and billing address are different will not let you proceed. I decided then that there were too many signs and decided to cancel my order, I got emails offering a free gift - a bag, a watch,...-. I went along with it, to see what would happen but this time I said that I would use the credit card from my current country. I got an email from my personal sales executive, who for the first time ever was offering a gift to avoid the cancellation of an order, and there was not a word about the gift about the options of using other card but the same rant about not being able to use my credit card and having to pay by Moneygram.
Another thing, my card company, the one I wanted to use in the first place, called me to tell me that they have blocked my card as on the same days as my payments were taking place my card was used in India, the USA and to pay and online item. I will get my money refunded but it has unsettle me that I have been a fraud victim. Are purse valley and my card misuse linked, well I only use it to buy the bag.
I have now replied to my sales executive demanding to speak with her superior, but I bet I will get the same moneygram email... Your call. Ana C

I, like many others, read all the negative reviews but went for it anyway and ordered a LV handbag. (I have three authentic LV handbags already, so I felt I could determine the differences, if there were any, in the bags). I ordered on April 16th, then received an email saying there would be a delay in my order, but a couple of days after that email I received a tracking number, on April 27th. And on May 5th I received my handbag (tracking for my bag was slow and didn't update until it got into the US). I absolutely LOVE my bag and it was just like the pictures. It's a good quality and honestly looks like the real bag. I'm not sure why there are all of these negative reviews. I mean, if someone with a negative review actually posted pictures/video of it then I would believe all their words. But not one person who had a 'negative' experience posted a picture of the bad product. I don't know, it's weird to me. But I love my hand bag and will definitely get another from them in the future!

I was definitely nervous about ordering from here as there are so many mixed reviews. I at first was going to order a number of things and the transaction was denied by my bank as they believed it was a scam. Airing on the side of caution I decided to order just one item and was concerned at first because they hadn't been answering any of my emails. I had to call them and change my order and it went through, took a couple of days to process and then I received a tracking number from them and about 7 days later my package arrived. I can safely say I am one satisfied customer and will be ordering again. Lower your expectations with customer service and you will most likely need to be the one to contact them if there is any troubles.

Had to cancel my order in the end as they made it too difficult to purchase with my credit card. Said it had been denied, when my bank said it had not. Wanted to add on $1 to card which wasn't mentioned in the first place, neither was a mystery amount for changing to Yen currency. To top it all, the customer service people were all very hard to understand and said everything in a very snarky, rude manner. After I read about the bad quality of the items they sell I was glad I had cancelled. Cheaper than the originals, but still not that cheap.

I purchased a purse and wallet, it took forever to receive, I had to email several times. When I did receive it, was not what was said in the ad, it was smaller, did not have pockets like it was suppose to, had torn fabric bags, spot on purse, wallet didn't even fit in the purse. So I requested that they send for a return shipping. I have an email from them stating they would reimburse me for the shipping if I emailed them the receipts. Which I did. Now they wont refund me my shipping for the defective product like they said they would

I had recently moved to Europe and had ordered a LV bag from their website. I soon realized that counterfeit bags are illegal to use and tried to cancel my order. I was informed by a customer care agent that my request had been sent to the shipping department to cancel my order. After three days I was told it was too late to cancel and the bag had reached and my only option to return the bag was to first accept the courier and then return it. I called Dhl and they informed me that I can refuse the package and then it automatically goes back to the sender. My bag was caught by the customs and pursevalley told me that I should go and get it released from there. I got a legal notice from LV lawyers for ordering a counterfeit bag and pursevalley advised me to lie in court by saying I wasn't aware of the order when they clearly knew I had used my credit card to pay for it. Pursevalley told me I was responsible even though I had clearly cancelled my order and they had still shipped it and so I lost over 1000 euros. I think this website is a fraud and NOONE should order from them.

It's been 160 days since my original purse order and I am still getting the run around! Very disappointed! My purse arrived without its strap --no way you can use it without one. This was a as present for my daughter. So, I called them, of course it's a holiday but they did initially respond. They said the strap was damaged and didn't pass their quality control check. Well, how did my purse pass inspection & get shipped w/o a strap then? They didn't check my box for quality. Now, it's been 160 days and still no strap. Every time I call they say " it's on it's way from China". They say they will follow up and call me back and they don't. I am always calling or sending emails to find out the status. I asked them to reorder or refund my $$$, but they just ignore my request and offer me a discount on a future order. I would never order from them again, so that doesn't help. I've had to report them and am currently in a dispute to get my refund. So ridiculous when this could have been rectified if they just would of been a reputable company and made good on their mistake. Sad and bad business!

I bought this purse about 3 months ago. The Celine handbag has black outline which is wrapped up with plastic film on the edge of leather. It falls off and torn off. It shouldnt be like this. Handle part is supposed to be one of the sturdiest parts. Purse valley customer service offered to send the replacement part and asked me to take the bag to shoemaker. Instead of offering a check for fixing cost, they offered to give $40 store credit. I need a check to pay to a shoemaker not a store credit. Im not happy with this bag and customer service.
I want to mention one more thing.
The cover of the purse is dented in. Shipping and handling may have dented
The cover, so I waited for it to retain it's natural shape but it never
Did. It's been more than 3 months now.

From start to finish this was a 5 star transaction. I used MG as my payment service and from the minute I completed the purchase I was notified by mail and it was tracked from warehouse to my door 10 in days. Perfect condition and I sized it my self...
Will W. Las Vegas NV 03/10/16

So I just deleted the glowing review I left - bought the Kimono for $280+all was fine for a few days - quality and everything "LOOKED" goodthen today I noticed the gold toe V in the middle was missingthat's right, it fell off and thankfully I did find it as it dropped inside the purse. For $280 though I do NOT expect to have to glue a part back onmay look good but it doesn't hold upobviously cheap crapwill not buy again, save you money.

My first experience with them was ok. I decided to buy a watch. The watch arrived and within a day the band broke. I contacted them and they immediately sent me a replacement. However I still had to pay $30 to have the new band put on.

Second experience, was a little upsetting. The cashed an check for $870. Then a few days later they called to tell me they only had a few items available. I was upset and didn't understand why they cashed my check. However they informed me that they would apply a store credit which could be used anytime.

So, I just placed a new order. This morning I have been informed I can not use my credit for the order because of some type of promotion. This makes no sense whatsoever! They are literally holding cash they took directly from my account but telling me I can't use it. I am demanding they now refund my bank account... I'm guessing that will be a cold day in hell.