I had recently moved to Europe and had ordered a LV bag from their website. I soon realized that counterfeit bags are illegal to use and tried to cancel my order. I was informed by a customer care agent that my request had been sent to the shipping department to cancel my order. After three days I was told it was too late to cancel and the bag had reached and my only option to return the bag was to first accept the courier and then return it. I called Dhl and they informed me that I can refuse the package and then it automatically goes back to the sender. My bag was caught by the customs and pursevalley told me that I should go and get it released from there. I got a legal notice from LV lawyers for ordering a counterfeit bag and pursevalley advised me to lie in court by saying I wasn't aware of the order when they clearly knew I had used my credit card to pay for it. Pursevalley told me I was responsible even though I had clearly cancelled my order and they had still shipped it and so I lost over 1000 euros. I think this website is a fraud and NOONE should order from them.