I purchased a purse and wallet, it took forever to receive, I had to email several times. When I did receive it, was not what was said in the ad, it was smaller, did not have pockets like it was suppose to, had torn fabric bags, spot on purse, wallet didn't even fit in the purse. So I requested that they send for a return shipping. I have an email from them stating they would reimburse me for the shipping if I emailed them the receipts. Which I did. Now they wont refund me my shipping for the defective product like they said they would