website thubmnail of PurseValley

PurseValleyReviews 450

3.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate PurseValley?
grey star
grey star
grey star
grey star
grey star

PurseValley Reviews Summary

The company has garnered a mixed reputation, with many customers praising the high quality and authenticity of the replica products, as well as the responsiveness and helpfulness of the customer service team. Fast shipping and reasonable pricing have also been frequently highlighted as strengths. However, significant concerns have been raised regarding service delays, particularly with order fulfillment and inventory issues, leading to frustration among some customers. Additionally, there are reports of negative experiences with customer support and potential security risks related to payment methods. Overall, while many customers express satisfaction, inconsistencies in service quality remain a notable concern.

This summary is generated by AI, based on text from customer reviews

We monitor reviews for authenticity

Oregon
1 review
16 helpful votes
Follow Emily P.
Unfollow Emily P.
Share Review
Report Review

Received my LOUIS VUITTON Damier Ebene Hampstead PM and Ebene Normandy wallet today. Both are beautiful and well-made. Metal plate and zippers were bright gold. My order was placed 11/3/16 and shipped 11/10/16 and arrived 11/30/16. Every time I emailed PV with a question or concern, they always replied although it did take 24 hours. I chose to pay with Visa instead of Western Union, and my card was overcharged $16. I contacted them and was refunded quickly. Overall, I'd have to say my experience was very positive. I was hesitant at first due to all the negative reviews PV has received, but was willing to take the risk. I don't doubt that the negative reviews are true, but it's a hit-or-miss chance I was willing to take. Only order if you're OK with the risk of losing your money and getting an ugly bag (or nothing at all) or you just may get an amazing knock off at a great price. I feel lucky that it all worked out.
The bags look gorgeous and authentic! The only thing that bothered me was the one of the numbers on the plate (supposed to be a 0) was missing half (as if it wasn't stamped hard enough) and there's a tiny little bump on one corner. The wallet button was raised (the real LV wallet is flatter). But other than that, for the price I paid, I'm very satisfied. Good luck to anyone that puts in an order!

Date of experience: December 1, 2016
New Jersey
1 review
20 helpful votes
Follow Janice A.
Unfollow Janice A.
Share Review
Report Review

I've ordered from this site three times and EVERY SINGLE TIME something fraudulent happens afterwards. I received a notification from my bank indicating suspicious activity. This was on thanksgiving and Black Friday. So this means they went on an online shopping spree! Luckily my bank cancelled my card and sent a replacement. Now don't get me wrong, the items from this company are amazing so I will continue to order from them but I will use a pre-paid debit card when ordering.

Date of experience: December 1, 2016
Texas
1 review
7 helpful votes
Follow Mandy W.
Unfollow Mandy W.
Share Review
Report Review

Fraud on my Card.
November 30, 2016

Was called from my AMEX company telling me that there was a $1200 charge trying to be pushed through. I attempted to purchase a bag from Purse Valley months ago, but my order was canceled, now they are trying to milk me out of $$$. Canceled my card, and WILL never recommend this shady company.

Date of experience: November 30, 2016
Louisiana
1 review
5 helpful votes
Follow VICKI A.
Unfollow VICKI A.
Share Review
Report Review

I ORDERED A GUCCI BAG AND WHEN I RECEIVED IT WAS THE WRONG BAG SO CALLED AND THEY SAID TO RETURN USPS AND IHAVE A RECORDED MESSAGE STATING THAT THEY APPROVED (WHICH I GOT BEFORE RETURNING TO CHINA) TO PAY THE SHIPPING BECAUSE OF THE WRONG BAG BEING SENT. RETURNED AND SENT THE RECEIPT TO CUSTOMER SERVICE FOR REFUND NOW THEY STATE THAT CHINA IS TELLING THEM THEY CAN ONLY REFUND THE AMOUNT OF THE BAG AND NOT THE SHIPPING (REALLY?) WHICH WAS $100.00!
I WILL NEVER BY ANYTHING FROM THIS COMPANY AGAIN!

Date of experience: November 30, 2016
New York
1 review
21 helpful votes
Follow Sara D.
Unfollow Sara D.
Share Review
Report Review

I ordered $378 worth of products from this site. Immediately after my credit card was authorized for use from this, I had three additional charges from online websites totaling over $500. I contacted Purse Valley via phone and could not even understand the individual on the other line. I then texted the company and received numerous threatening and rude texts back. I was told I would get refunded the $378 and it is 21 days later and I still have not yet seen it. My bank had to investigate the additional charges that were charged to card moments after my purse valley purchase. DO NOT TRUST THIS WEBSITE!

Date of experience: November 13, 2016
China
2 reviews
8 helpful votes
Follow jennifer l.
Unfollow jennifer l.
Share Review
Report Review

Replica company
November 7, 2016

The leather of bag just so-so. I will not buy it from the site again.

Date of experience: November 6, 2016
New Jersey
1 review
8 helpful votes
Follow Donna M.
Unfollow Donna M.
Share Review
Report Review

Omg fabulous
November 3, 2016

I must say I have never gotten such great customer service or received such a beautiful handbag in record time My Kimono bag "Luis Vuitton " is perfect! Every detail looks just like it should! I cannot wait to reorder more for the holidays! I will never order from anyone else and they take American Express they wouldn't if they didn't start d behind there products and service!

Date of experience: November 1, 2016
California
1 review
10 helpful votes
Follow J A.
Unfollow J A.
Share Review
Report Review

Ordered a bag they sent another one not the same one I ordered,,
To return it it's gonna cost me more than 50$!
And when I called them they told me u can sell it or u can give it as a gift to one of ur friends!

Date of experience: October 12, 2016
South Carolina
1 review
1 helpful vote
Follow Carolyn D.
Unfollow Carolyn D.
Share Review
Report Review

DO NOT BUY FROM THIS SITE, THEY STOLE MY CREDIT CARD INFORMATION AND I HAD 6 FOREIGN TRANSACTIONS ON MY CREDIT CARD!
BUYER BEWARE!

Date of experience: October 10, 2016
Canada
1 review
2 helpful votes
Follow Nadia E.
Unfollow Nadia E.
Share Review
Report Review

Terrible experience
October 6, 2016

Please do not waste your money to buy from this website.

I received my bag with scratch on it, the Material is plastic not leather. And the buckle is broken :(

Date of experience: October 6, 2016
Belgium
1 review
12 helpful votes
Follow Ana M.
Unfollow Ana M.
Share Review
Report Review

I bought a watch for my husband which arrived with broken clasp... proceeded to return, they recieved the watch and sent me a Western Union confirmation... bothered to go to Western Union to get the money but the money was never transferred... so I lot the watch money and 2 shippings over a broken watch! DONT BE STUPID DONT BUY the owner should go to jail for fraud

Date of experience: October 5, 2016
Australia
1 review
11 helpful votes
Follow Smith S.
Unfollow Smith S.
Share Review
Report Review

Order twice... in my first order bag broke within a month and they sent wrong replacement, went I complaint, I was ignored!

Order the second time after a few years cause I forgot it was the same site. Received faulty bag and was told to return it for a reimbursement, which I never received! After months of chasing, still nothing, they simply hung-up upon discovering it's my call and never reply to any emails.

Stay away from this site - not worth a dime!

Date of experience: September 29, 2016
Washington
1 review
15 helpful votes
Follow April M.
Unfollow April M.
Share Review
Report Review

Fake, fake, fake!
September 29, 2016

Doesn't look at all like an authentic LV. They must photograph authentic designer products, but ship their fake manufactured ones out. Then, they make you pay to return it.

Date of experience: September 29, 2016
Qatar
3 reviews
14 helpful votes
Follow rating z.
Unfollow rating z.
Share Review
Report Review

Bad service. Late delivery
September 21, 2016

Very bad experience. They are very non proffessional. My package didnt arrive on time though they had mentionned 7days shipment time. I paid 56usd shipment and it did not arrive on time. Was an anniversary gift. Their client service center is very bad. They take 48 hours to reply to ome email. I asked for cancellation and didnt respond. Anyhow, i wish there was a zeo in the rating

Date of experience: September 21, 2016
Georgia
1 review
15 helpful votes
Follow Yazmin p.
Unfollow Yazmin p.
Share Review
Report Review

Stole my Card info
September 20, 2016

Did not want to accept my paypal only a visa credit card and i had to call my card to have them approve the charge but didnt cuz it sounded shady. Few months later im getting fraudulent charges on my Visa and this is the only shady site i used it on! Dont buy from them unless you want to get hacked!

Date of experience: September 20, 2016
New York
2 reviews
17 helpful votes
Follow Stephen G.
Unfollow Stephen G.
Share Review
Report Review

I ordered a two different watches at two different times. These watches are designed for people who cannot afford the real thing but like the designs or don't want a real one due to theft. They are homage watches that keep time just like a Seiko or Citizen watch. Nothing more. I bought a Tag Heuer Monaco Calibre 36 and a Patek Philippe Nautilus. Both were excellent quality and only an expert watch collector could tell the difference. They both keep excellent time. They have good movements inside that most inexpensive watches have all Made In Japan or Japanese designs. I did contact customer service and they responded by email within a few days. I was unable to reach them by phone though. I haven't been in- boxed with any promotional emails and no fraudulent use of my credit card whatsoever. I'm buying another watch right now. Any doubts, just use a credit card from a bank with a good fraud division. They all have dispute departments.

Date of experience: September 18, 2016
Virginia
1 review
16 helpful votes
Follow Josephine M.
Unfollow Josephine M.
Share Review
Report Review

Not safe website
September 10, 2016

After I purchased from this website, my account was hacked and they managed to withdraw $1,000+++ from my account using the debit card I used, good thing that my bank noticed the unusual transaction and suspended the card. Should have used paypal
BEWARE,,,,,

Date of experience: September 10, 2016
Georgia
2 reviews
13 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Purse Valley Rolex watch
September 3, 2016

I purchased this watch two months ago do the knobs on the bezel are tarnishing and it keeps lousy time I lost a half hour in one day

Date of experience: September 3, 2016
New Zealand
1 review
8 helpful votes
Follow Elizabeth D.
Unfollow Elizabeth D.
Share Review
Report Review

All Round Excellence
August 31, 2016

I ordered a copy Birkin then read the reviews. Most of the reviews are very mixed and I was worried. Interestingly the very bad reviews are also written n very bad English making me wonder if it's the competition. I decided if my bag was of poor quality it may be money wasted but a lesson learned. For me my bag arrived very quickly, it is an outstanding copy, I didn't have to contact customer service so no comment there. I haven't been bombarded with lots of promotional emails since I bought my bag and there has been no fraudulent use of my credit card. I will be buying more.

Date of experience: August 31, 2016
Virginia
4 reviews
21 helpful votes
Follow B W.
Unfollow B W.
Share Review
Report Review

I bought a Louie V bag which came on time and I loved it! Excellent quality and stitching. There is a little glitch in the inside zipper but it is functional. It really looks like the real thing and better yet feels like it. I have tried other replicas only to be disappointed by the quality. I ordered the matching wallet and it should be here soon. The first time I used my american express. AMX did not authorize the charge until speaking to me but purse valley kept in contact and there was no problem. For the wallet I used bank check (I now trusted them) but this method takes longer as it has to wait a week to clear the bank... however the customer service has been great. Once it ships you are given a tracking number so you can track your item. I think this is a great replica site. Having said that you are still paying several hundred for your purse so you should expect good quality. I was just not expecting it to be as nice as it was.

Date of experience: August 29, 2016