PurseValley has a rating of 3.0 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PurseValley most frequently mention customer service, great quality, and real thing. PurseValley ranks 1st among Blog sites.
My husband surprised me and bought me two bags from Purse Valley for my birthday. He bought me the Louis Vuitton Eva clutch as well as the Louis Vuitton Artsy MM. He purchased them and immediately got and email letting us know that because of the Chinese New Year, the bags would take longer than normal to receive.He mentioned to them when he ordered that these were for my birthday. They promised that they would do everything they could to get them to us as soon as possible. They ended up being delivered a week earlier than expected (1st A+). When we opened the box, I was happily surprised at how good the quality of the Artsy MM was. Nice, soft leather and looked just like the real deal! Inside the Artsy, they packed the Eva clutch. Again, Very happy that it looked and felt like the real deal (2nd A+). However, when we started looking closely at both bags, we noticed that the Eva clutch had a 4 inch slit in it. Kinda looked like it was accidentally cut with a box cutter before shipment. We called immediateley and spoke to an awesome customer service rep. Who was very nice and very helpful (3rd A+). She asked us to email some pictures of the bag and after receiving the pictures, she would show them to her supervisor and someone would get back to us. After the weekend, Monday came and someone called us and they will be shipping me a brand new bag (4th A+)! They also emailed us and gave us a $20 voucher for a future purchase (5th A+)! They are awesome and would recommend them to everyone!
Date of experience: February 13, 2017
Dishonest people say money back guarantee but refuse a refund then cannot get a response from customer service Im out of $540 plus $80 shipping charges for return
BEWARE
Date of experience: November 22, 2011
Sent me a broken watch then offered me 30 bucks off my next purchase
STAY AS FAR AWAY AS YOU CAN... telephone number no good and e-mails come back blocked
RUN for your life/money
Date of experience: August 22, 2017
I ordered a purse in July. It hasn't come. My emails are not answered. Phone calls produce a continuous ring also with no answer.
Date of experience: August 21, 2017
This is the best site if you're looking for high quality replicas. Lots of choice and quick delivery. All in all great service. Will be using again.
Date of experience: May 7, 2021
Thank you! Received my clutch quickly and looks and feels like quality leather. Both orders I've placed with Purse valley have been great!
Date of experience: March 13, 2017
I am extremely satisfied with my purchase. It looks amazing and the packaging was terrific. I will definitely make additional purchases
Date of experience: March 7, 2017
So I just deleted the glowing review I left - bought the Kimono for $280+all was fine for a few days - quality and everything "LOOKED" goodthen today I noticed the gold toe V in the middle was missingthat's right, it fell off and thankfully I did find it as it dropped inside the purse. For $280 though I do NOT expect to have to glue a part back onmay look good but it doesn't hold upobviously cheap crapwill not buy again, save you money.
Date of experience: March 9, 2016
Ordered a watch three weeks ago, to start off with it was a week late! Then when took it out of packaging (bearing in mind the box was bubbled wrapped and the watch inside the box was bubble wrapped aswel) you could see marks on the watch through the plastic coating that's meant to protect the watch. So basically it was damaged before it was sent to me. I emailed purse valley who said I needed to email pictures, which I then sent to them. They can clearly see on the picture the damage through the plastic but still wernt willing to replace it unless I paid to send it back and pay for new one to get sent to me. All they suggested was. They would send me a new braclete which was damaged in the first picture and 10% off next order for the second damaged picture which was at back of watch. I then sent another email two days ago saying I wernt happy that I have to pay for the return as i already had paid for delivery and the watch was sent to me faulty, so why should I pay to send it back then pay for a new one to be sent out to! They haven't even replied back to me! Such bad consumer service... This was meant to be a Xmas present for someone and I'm so upset.
Date of experience: November 11, 2015
Is pursevalley out of business? They sold us junk. Two watches and one purse all of which had problems
Date of experience: August 26, 2017
I have made three purchases from PurseValley and each time I received my order promptly and beautifully packaged; I will definitely do further business with them.
Date of experience: April 4, 2017
They keep my money 1400 usd
After I deposit the money through western union
They cashed the money and never ever replied back no answer from this people in China.
Date of experience: July 4, 2018
Just wondering why so many terrible reviews? I was all set to buy at least three bags, but after reading the reviews decided I better not.
Date of experience: June 9, 2015
It has being over a month and I did not receive anything. Can't reach them by phone or email. They are not a legitimate business
Date of experience: August 13, 2017
I received my Rolex watch in the post today, and it has surpassed my expectations, I would certainly recommend anyone to deal with your company.
Date of experience: May 30, 2017
I am totally in love with my LV backpack, the quality is beyond my expectations, I received the order in a week without any problems, Thank you!
Date of experience: May 23, 2021
I purchased a Louis Vuitton wallet and am very happy with it. It is just perfect! I will definitely order from Purse Valley again.
Date of experience: April 3, 2017
Thank you so much for the *******@leadsters
I really appreciate it thank you so much
It's so reliable
Tip for consumers:
It's very great
Date of experience: February 14, 2021
Order a purse and look like a luggage also they took sooooooo long to get it shipped even know I pay with check over $500.00 so this company is not reliable at all DO NOT BUY ANYTHING
Date of experience: April 6, 2016
I've ordered several times and in less than 3wks I received my bags! Love them! Can't wait for my birthday to treat myself again!
Date of experience: February 21, 2017
I ordered and paid for 2 watches and have never recieved - if you call the number they say it's change / super pissed off
Date of experience: September 3, 2017
This vendor was amazingly attentive and committed to ensuring I was a satisfied customer. You will not be dissapointed in your purchase.
Date of experience: April 21, 2017
I retourned a very bad Imitate Hermes-Bag to pursevalley. Now they tell me they can't pay back my money.
Never again...
Date of experience: November 13, 2012
I did get all 3 purses in the mail today! Ordered them back in July. They did say they were moving warehouses so it would take longer than expected
Date of experience: August 8, 2017