I ordered a two different watches at two different times. These watches are designed for people who cannot afford the real thing but like the designs or don't want a real one due to theft. They are homage watches that keep time just like a Seiko or Citizen watch. Nothing more. I bought a Tag Heuer Monaco Calibre 36 and a Patek Philippe Nautilus. Both were excellent quality and only an expert watch collector could tell the difference. They both keep excellent time. They have good movements inside that most inexpensive watches have all Made In Japan or Japanese designs. I did contact customer service and they responded by email within a few days. I was unable to reach them by phone though. I haven't been in- boxed with any promotional emails and no fraudulent use of my credit card whatsoever. I'm buying another watch right now. Any doubts, just use a credit card from a bank with a good fraud division. They all have dispute departments.