PurseValleyReviews 450

I recently ordered, via online, several items from Pursevalley. The following day I was informed, by my credit card company, that there were fraudulent charges on the card I used to purchase my merchandise. Pursevalley is a company from China. Someone attempted to use the card for a purchase of $4,000 in China the same day I completed my order online. This has never happened to me. I can't say, with certainty, that the company in some way was involved. I could say that it occurred in China the same day I made my purchase from Pursevalley. In my opinion, I'd be weary of making business with such a company.

They made excuse after excuse as to why my order wasn't shipping. First, they told me to pick something else out, because what I ordered wasn't available after all. Then, after waiting another week or two, they said the replacement didn't pass quality control. When I emailed them asking what exactly was going on, they cancelled my order. I then start getting multiple phone calls every day from my credit card company asking about potentially fraudulent charges... In England, Eastern Europe, all over the place. I had approximately 10 fraudulent charges for everything from shopping to food. I would never attempt to purchase anything else from them.

I bought two items from this place a bag and a wallet And the only thing I can say is that I am very happy. The items look authentic, and the shipping was really fast. I recommend this website. I did not have any problems. Communication is great. I decided to pay with my checking account and I do not have any charges or anything like that. This was my experirience and I will continue to buy from this place. I rate it 10 starts.

I bought a beautiful YSL purse from PurseValley. I used it twice and the magnetic catch broke. I have called numerous times and they refuse to replace the purse. Was told that I would receive a replacement catch but it has never arrived. The catch cannot be replaced because it is connected to the YSL logo on front of purse. They will not listen. Sent pictures and they never responded after they asked for the pictures. They refuse to replace the purse. The purse cannot be used -- a complete waste of $450. DO NOT BUY FROM THIS COMPANY! Give your money to charity.

I received watches, Scarves, bags, and jewelry that I payed for. Took 2 weeks to be processed at the warehouse then 5 days to get here. I would order again and take a risk because all my products look real and amazing. Great stitching quality and color! Don't be afraid to call them! I made sure I called, text, and email. After reading all the bad reviews I was scared and my anxiety was acting up! Now I will always order :) By the way when I first ordered the product my credit card didn't go through so the lady left me a voicemail from purse telling me that the transaction won't go through. I have American Express so I sent American Express a text message allowing the transaction to go through. A few days later maybe 4 days exact I got a call from pursevally saying they accept my payment and a few items that I picked out is out of stock. It would take a while for it to be processed. That processed on top of the credit transaction took 3 weeks. I received my bag on the 4th week. I'm really glad I took a chance iv lost money before and this wasn't a lost I spent 500 on amazing products!

I tried to make a purchase for 485$ and they wouldn't speak to me on the phone. I called 11 times in one hour. The girl answered the first few times then put me on this endless lineup that says you're number 6 and it takes 8 minutes the same thing by the way each of the 11 times I called. When you get to number 1 it's a voicemail. The girl just wouldn't speak to me after the 3rd call and would either hang up on me or put me back into the lineup. I cancelled my credit card and visa is sending me a new one. They said at Visa that the site is listed as a scam in their security and dispute departments. It's not worth it. Disgusting human beings.

I ordered from pursevally a month ago and I still have not received my merchandise. The company was quick to charge my credit card and then apply a "floating currency " fee to my order. I have requested an absolute answer as to the status of my order or I will report the charges as fraud. I didn't enter in to my purchase from pursevally with speedy delivery of my order first in my expectations but I do require updates with accuracy. So far my transactions with pursevally have fallen short of even subpar customer service but I still have hope that my order will be filled correctly if not I will simply contact my credit card company and report the order as fraudulent.

After reading glowing reviews, I was excited to order a Goyard bag. After 4 weeks, it arrived and I noticed a large nick/chunk missing from the handle. I contacted Purse Valley and they offered to send me a new set of handles. For a bag. Where the handles are sewn on. What?

After over a week of back and forth emails, they called me and instructed me to mail the bag back, at my expense, send them a copy of the receipt and they would refund me for the bag and the shipping costs of $22.75. Normally they do not pay for return shipping, even if it is defective, but they would make an exception.

After I did that, they said the had no record of that conversation, they could not reimburse my shipping expenses. So I am now out the cost of return a DEFECTIVE item to them. I was not interested in ordering again so the store credit the offered was not helpful. I would not suggest doing business with this company. Terrible customer service and defective product.

Purchased the saint laurent classic monogram satchel beige. I was a little worried after reading all the negative reviews but fell in love with this bag and decided to take a chance. Once I received the bag (on the date as promised) I slowly opened the package and was sooooo happy! Very impressed, perfection. The only difference between Purse Valley Saint Laurent vs Real is the inside lining being tan and not the true Saint Laurent black. I haven't notice any unauthorised transaction as of yet and customer service was very kind and helpful. Great experience. Purse Valley Saint Laurent 5 stars

I FINALLY received my bag. I think it is not good quality. The leather is very thin. There is no way to close the bag. This bag is not as large as presented but I would live with that if the bag was a good quality bag. I have real LV bags and this bag is certainly no replica. I called customer service and was told I would have to mail the bag back to China at my expense ($20-30). Had I known this I would have never ordered from this company. I foolishly thought that $275 would/could provide a good LV replica. It did not and now I am stuck with a bag I am thoroughly unhappy with. Purse Valley should have paid to ship it back. Beware!