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    PurseValley

PurseValley

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Overview

PurseValley has a rating of 3.0 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PurseValley most frequently mention customer service, great quality, and real thing. PurseValley ranks 1st among Blog sites.

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Reviews (450)

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purse valley (87) credit card (55) customer service (101) louis vuitton (31)
Thumbnail of user kenr30
Florida
1 review
0 helpful votes
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September 15th, 2015

Purse Valley makes my heart SING!. This company is a dream to deal with. Super great quality and quick delivery. Look no further. Your dreams have come true!.

Date of experience: September 14, 2015

Thumbnail of user kasaveac
Pennsylvania
1 review
0 helpful votes
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August 18th, 2021

Great product, exactly as advertised I highly recommend them. Easy ordering and very speedy efficient delivery. Really impressed!

Date of experience: August 18, 2021

Thumbnail of user mercf
South Carolina
1 review
29 helpful votes
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April 15th, 2013

I ordered a replica Medium sized black Chanel flap bag with gold hardware. I wanted the replica so I would not have to worry about it being stolen as I travel a great deal and live out of hotels half the time. I first tried ioffer because that site was recommended by a friend who buys replica bags. Abut all of the sellers wanted western union and that raised big red flags. Plus I couldn't find the exact bag that I wanted. I ended up using pursevalley be because they seemed the most reputable, with a great website, fantastic pictures, faq's answered, etc. after I ordered I saw all the bad experiences and was nervous waiting for my bag. Also, your credit card company may flag the transaction as it is in China, Pursevalley rang my husband to sort that out though... I got the bag I. Ten days I believe. I was shocked at the quality. The leather was supple, the markings indistinguishable. None of my friends (Chanel afficianados) have even noticed that it is a replica. It has held up in the last year very well. No rusting, scratches, etc. I want to order a red jumbo from them but reading these reviews I am concerned... If I do go with them again I will post another update. I have found them to be the most reliable though and I couldn't be more impressed with my purchase. The name changes frequently but it's aliases are Pursevalley and Luxury800.

Date of experience: April 15, 2013

Thumbnail of user vickia12
New York
1 review
5 helpful votes
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November 30th, 2016

I ORDERED A GUCCI BAG AND WHEN I RECEIVED IT WAS THE WRONG BAG SO CALLED AND THEY SAID TO RETURN USPS AND IHAVE A RECORDED MESSAGE STATING THAT THEY APPROVED (WHICH I GOT BEFORE RETURNING TO CHINA) TO PAY THE SHIPPING BECAUSE OF THE WRONG BAG BEING SENT. RETURNED AND SENT THE RECEIPT TO CUSTOMER SERVICE FOR REFUND NOW THEY STATE THAT CHINA IS TELLING THEM THEY CAN ONLY REFUND THE AMOUNT OF THE BAG AND NOT THE SHIPPING (REALLY?) WHICH WAS $100.00!
I WILL NEVER BY ANYTHING FROM THIS COMPANY AGAIN!

Date of experience: November 30, 2016

Thumbnail of user robt137
New York
1 review
17 helpful votes
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July 25th, 2015

So i bought a watch then about 2 hours later the website was blocked or when i called the customer service line they claimed problems. So i went on my phone (using my data plan so different IP ante d low and behold the website was working fine. Later after The best part about this website is that maybe 10 min after i cancelled my order my computer could miraculously access the website again. Thanks but you couldn't scam me that easily. NEVER BUY FROM HERE AND ALSO THE CUSTOMER SERVICE IS ONE INDIAN GUY. THE SAME GUY PICKED UP EACH OF EVERY CALL AND NEVER ONCED TOLD ME HIS NAME OR HIS POSITION WTF!?

Date of experience: July 25, 2015

Thumbnail of user leahk16
Florida
2 reviews
0 helpful votes
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February 22nd, 2017

This is the second handbag I have purchased from Purse Valley. Both handbags look EXACTLY like the real thing. They are beautiful, durable, and look like the original. I love these purses!

Date of experience: February 22, 2017

Thumbnail of user helenj40
Arizona
1 review
14 helpful votes
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December 28th, 2015

I thought I would try this website; first purchase, a Louis Vuitton wallet. I sent the money as requested and the wallet arrived quickly. I opened the box and the first thing I noticed was the smell, and secondly the color of the monogram. It was close to being a copy of the LV original.
I called and spoke to someone who suggested I put perfume on my wallet and asked me to send a picture of my item so that he could send it to his manufacturer. I told him via email that I had decided to return it for a complete refund as it is offered on their site, specifically on the home page where they guarantee customer service. I was then told that I could return the item and choose something else and they would waive the shipping fee. I sent back the wallet and requested a refund. That's when I was told that they were unable to give me a refund and I should choose some other product. My thoughts were that if I was unhappy with the quality of a wallet, one of the least expensive items on their site, I surely wasn't going to order anything else, let alone spend more money!
When I called I spoke to a lady who advised me that she wasn't permitted to speak with me.
I kept getting template emails, the same ones over and over suggesting that I picked a replacement for my order.
I advised them in writing that I would tell as many people as I could that they were a scam!
Expensive lesson learned!

Tip for consumers:
I didn't even put one star as there are no returns, there is NO customer service, no value to the merchandise and not even one star for quality

Shipping

Date of experience: December 28, 2015

Thumbnail of user michellea113
Florida
1 review
5 helpful votes
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February 20th, 2017

I ordered multiple items almost a month ago. I got one email a few weeks ago saying there was a small delay and never got any more communication. I called them and was told my order was large so it was delayed slightly. I called again and was told there was a quality issue and it would be resolved shortly. I called again and was given the quality story again. I asked why partial items hadn't been sent since not all items could have quality issues and was told they were doing that on that date and would have a shipping number for me. That was 10 days ago. The site shows that I haven't paid yet even thought they took my money almost a month ago from my account. Today when I called I'm given the quality story again and told they should have tracking this week. When I say I'm sick of getting that same story and feel like this is fraud he says he'll contact China again and should have tracking this week. It's just the same story over and over. No contact from the company. Only the repeat answer when I call them

Date of experience: February 20, 2017

Thumbnail of user carolynnd
Illinois
1 review
7 helpful votes
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March 9th, 2018

I was worried when reading so many negative reviews, but I decided to risk it and order a LV Neverfull. I love my bag! So happy I didn't listen and ordered it!

Date of experience: March 8, 2018

Thumbnail of user lauriea7
Alabama
1 review
13 helpful votes
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May 30th, 2014

I love my Louis Vuitton i purchased from this company. Shipping was SO fast i couldn't believe it. I expected 2-3 weeks and got it within the week. I will def be buying from this company from now on.

Date of experience: May 30, 2014

Thumbnail of user jeneal1
California
1 review
1 helpful vote
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August 5th, 2017

I still haven't received my order nor a tracking number for the bag I purchased for $203. I called the number sent with my emails and it's disconnected. I just got scammed.

Date of experience: August 5, 2017

Thumbnail of user joyav
Hawaii
1 review
14 helpful votes
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December 26th, 2016

I received watches, Scarves, bags, and jewelry that I payed for. Took 2 weeks to be processed at the warehouse then 5 days to get here. I would order again and take a risk because all my products look real and amazing. Great stitching quality and color! Don't be afraid to call them! I made sure I called, text, and email. After reading all the bad reviews I was scared and my anxiety was acting up! Now I will always order :) By the way when I first ordered the product my credit card didn't go through so the lady left me a voicemail from purse telling me that the transaction won't go through. I have American Express so I sent American Express a text message allowing the transaction to go through. A few days later maybe 4 days exact I got a call from pursevally saying they accept my payment and a few items that I picked out is out of stock. It would take a while for it to be processed. That processed on top of the credit transaction took 3 weeks. I received my bag on the 4th week. I'm really glad I took a chance iv lost money before and this wasn't a lost I spent 500 on amazing products!

Date of experience: December 25, 2016

Thumbnail of user erickf15
China
3 reviews
0 helpful votes
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July 12th, 2018

I purchased two wallets on pursevalleyvip.cn. I used two years. It is not real, but in real leather. I may prefer the real leather purses. It can use for a long time.

Date of experience: July 11, 2018

Thumbnail of user stacyn12
California
1 review
19 helpful votes
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March 23rd, 2017

I read all those horrible reviews after I made my first (and only so far) order. I was scared about my money, I spent $360 on LV purse, Prada sunglasses, Gucci sunglasses and Bvlgary necklace. And I used a e-check for the discount. So that's what happened: I received a call that confirmed my purchase and taking money from my account. No additional charges were made since than. I received my order in about 3 weeks. Yeah, I had to patiently wait. The order appeared perfect. I'm in love with my purse, it's beautiful, I'm in love with glasses (I was really skeptical about glasses quality, but the packaging and glasses are just like the real once, the necklace maybe doesn't look that expensive, but hey, it was just $24.99. Overall, I LOVE the quality, the packaging, all the certificates - looks very real and expensive. I want to order again when I'll get a big paycheck. Lol I'm not sure why the site has so many negative reviews. Maybe they improved from the past? But I'm happy that I took chances and ordered.

Date of experience: March 22, 2017

Thumbnail of user jackc98
GB
1 review
77 helpful votes
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November 1st, 2015

I had the right amount for the watch and now the money in my bank has gone and they said they can't send it because I hadn't send them a picture of my card and Id but I did send them my card number and expires number. WHAT DO I DO

Date of experience: November 1, 2015

Thumbnail of user rohang32
India
3 reviews
0 helpful votes
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May 17th, 2021

Pursevalleyfactory is the best company for online shopping with their great UI and always helpful customer service team.

Date of experience: May 16, 2021

Thumbnail of user majestyi
Nigeria
3 reviews
0 helpful votes
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October 5th, 2021

The best online shopping experience I've ever had, quick, no hassle, top quality purses, couldn't have asked for a better service.

Service
Value
Shipping
Returns
Quality

Date of experience: October 5, 2021

Thumbnail of user donnah152
Australia
1 review
4 helpful votes
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August 25th, 2017

I have been buying from
Them for many years and ordered one monogram bag on the 18th of July.
I received a message on 27/7 advising a tracking number would be sent in a few days and an apology as they were moving warehouse.
I was charged approx $65.00more for the bag (not happy) than was advertised
Secondly I have still not received the bag
The site doesn't exist?
All numbers are disconnected!
Looks like I have lost my $350 dollars.
I'm very disappointed and I don't recommend this seller.
Shocking as absolutely no feedback received at all. My txt messages to their support centre were undelivered.
Almost two months now.
It's a lot of money and if purse valley want to retain their customers, they better start shipping our items.
They will loose a huge amount of excellent customers that have been buying for years from their website such as myself.
Not good customer service
Very disappointed
I won't be buying off these websites full stop.
If I need an LV bag, I will buy the real deal and be treated with respect.
I've lost faith in this shopping site and most online websites due to this bad experience. Lot of money lost and I certainly work hard for my money as we all do
We should all get a free gift as compensation along with our ordered items if they want to keep customers. That's my advice for any staff reading my comments who happen to be a direct employee of Purse Valley. I'm appalled at their poor service, thiefs. They were quick to take my money off my credit card. And no bag

Date of experience: August 25, 2017

Thumbnail of user janes214
Thailand
1 review
3 helpful votes
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May 5th, 2017

USE THIS LINK TO SAVE 10% AT PURSEVALLEY: https://goo.gl/8Zpo3E

I bought a louis vuitton neverfull from pursevalley, now I have a real one but it's quite old. I ordered about 2 weeks ago and it arrived today, the replica literally looks exactly the same as the real one did when I bought it.

I've heard bad things about LVs quality recently and how it's declined, so just save yourself the money and get yourself a high quality replica.

Service
Value
Shipping
Returns
Quality

Date of experience: May 5, 2017

Thumbnail of user tinaw8
New Jersey
1 review
8 helpful votes
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October 21st, 2011

Wish I had seen all the negative reviews about pursevalley before I made a $600 purchase. First of all, their shipping is horrible. I ordered stuff for an event coming soon and it's taking forever to ship. I try to contact customer sevice and they are either very rude (one hung up on me!) or don't reply to the couple emails I sent. They wasted no time at all getting my money. (Should have not send it through western union cos I can't get refunds now). I was decieved by Eva Knox from spot bags because of all her false reviews, no one who does not work for a company will have such high praises in all her posts. I ordered an lv evora from another well known replica company and the service was great and I recieved my bag in no time, Quality was flawless. I still havent recieved my order from purse valley and I have no idea how that will turn out as most of the real reviews I see are negative. I wrote a complaint on the facebook page and they removed it immediately, hence the mostly positive reviews. I'm very sure if they were honest, the negative reviews would bypass the positive by far. Will never purchase from this company again

Date of experience: October 21, 2011

Thumbnail of user crystale65
South Africa
1 review
5 helpful votes
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May 31st, 2020

I BOUGHT 3 ITEMS ON THE WEBSITE AND MY TOTAL WAS R436.98 AND THEN TWO DAYS LATER AN AMOUNT OF R1605. 82 HOW THE HELL DO YOU GET FROM R436.98 TO R1605. 82 THEY DID ME IN WITH R1168. 84 I DID NOT EVEN RECEIVE AN INVOICE OR AN EMAIL WITH AN ORDER NUMBER NOTHING THEY JUST TOOK MY MONEY AND DISAPPEARED

Date of experience: May 31, 2020

Thumbnail of user eves17
New York
1 review
14 helpful votes
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August 14th, 2017

OK, I had to come on here and write about my experience because I too thought I got scammed. I placed my order on 07/11/17. I paid via echeck and few days later the money was withdrawn. On 07/14/17 I got the notice everyone else is getting about warehouse moving. I started getting scared but kept my hopes up. On 7/18 I was getting anxious about my money, so I chatted with them and they assured me that everything was OK. On 08/07 I noticed the website was down and began to panic like everyone else. I came on here and noticed everyone was having similar experiences. I was so mad at myself for falling into a scam but had to chalk it up as a learning lesson! I tired calling... no answer. I tired emailing them and they bounced back. Surprisingly on 08/11 I got an email with a tracking number saying my bag was on it way. I was shocked! I clicked on the tracking and it didnt give me much info. It just said it was in transit. All weekend, i kept checking... no updates. This morning 08/14, I checked again and to my surprise the bad was out for delivery in Los Angeles! My bag was on its way to me! I literally just got it and wanted to update everyone. The bag itself meets my expectations. Smells of leather and came with everything the site promised. The packaging was horrible though. It came wrapped in bubble wrap in a plastic enveloped. So the bag is a bit smashed but I think it should be ok. So have hope ladies! Im guessing they did get busted and they did have to move warehouses, but the shipments are still going out.

Date of experience: August 14, 2017

Thumbnail of user ripb
Kuwait
6 reviews
19 helpful votes
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July 28th, 2018

I bought a bag form a site was name www.purse valley in bast few years and they send me a bag it was good but then they shut down and, after lote of time i see this site https://www.pursevalleyvip.cn i was thinking its the same guys they just changed the name lettel to let people know them because they was famous in replica world then I bought a shose from them it was 86$ and after they take the money from western Union they dont answer my emails! So be carful every one they are theif they stolen your money keep a way from them. And I advise my self and every one that chaking the site safety before buying. They dont deserve our trust. Thanks everyone and please keep a way.

Date of experience: July 28, 2018

Thumbnail of user sarat20
Sweden
1 review
0 helpful votes
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January 8th, 2015

I like the fact that they sell only good quality and they are serious but I suggest to make a change about shipping Takes a life :) Thanks guys and Happy New Year keep it simple ;)

Service
Value
Shipping
Returns
Quality

Date of experience: January 8, 2015

Thumbnail of user ashleye13
Ashley E. – PurseValley Rep

Thank you for buying from us and for your suggestion!

Thumbnail of user brittneym9
California
1 review
16 helpful votes
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July 30th, 2015

DONT BUY FROM PURSEVALLEY THEY ARE A SCAM YOU WILL RECIEVE YOUR, MERCHANDISE VERY LATE AND IT WILL BE RAGGEDY I PURCHASED A HOT PINK ALMA MM AND RECEIVED IT 3 WEEKS LATER WHEN I OPENED IT THE PURSE LOOKED USED CHEAP AND THE PINK PATENT FLEATHER WA PEELING ON THE SIDESWHEN I TRIED TO SEND IT BACK I WAS CHARGED 60 DOLLARS AND IM STILL WAITING ON MY MONEY! THEY ARE A PIECE OF CRAP AND SO ARE ALL THERE BAGS, BAD BAD BAD BAD BAD WEBSITE TO BUY FROM.

Tip for consumers:
SCAM SCAM SCAM WHEN YOU PURCHASE YOULL RECIEVE BUT IT WILL BE VERY LATE AND CHEAP PEELING AND RAGGEDY

Service
Value
Shipping
Returns
Quality

Date of experience: July 30, 2015

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Ashley E.

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