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PropertyRecord.comReviews 756

4.0

From the business

Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.


propertyrecord.com
Wilmington, DE, United States
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PropertyRecord.com Reviews Summary

The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
82
value
86
quality
87
This company responds to reviews on average within 2 days
Texas
1 review
0 helpful votes
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Prompt excellent service
June 23, 2025

Easy to navigate, great follow up, easy to close account when needed

Date of experience: June 13, 2025
Washington
1 review
0 helpful votes
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Excellent customer service in chat
June 22, 2025

Ryan resolved my concern in few minutes. I'm really impressed.

Date of experience: June 12, 2025
Ohio
1 review
0 helpful votes
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Great Help
June 22, 2025

Chat was super quick and helpful. Straight to the point in assisting me and was able to resolve my issue within minutes.

Date of experience: June 12, 2025
California
1 review
0 helpful votes
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Awesome!
June 22, 2025

Super helpful and super quick. Chatting online was quick and easy.

Date of experience: June 12, 2025
Indiana
1 review
0 helpful votes
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Excellent Experience
June 21, 2025

They provided helpful information and it was so easy to access. I would highly recommend! Great information and very accurate.

Date of experience: June 11, 2025
Colorado
1 review
1 helpful vote
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Easy-Peasy!
June 21, 2025

Needed an Assessor's Parcel Number to record a Quitclaim for a property and found it quickly and for a good price!

Date of experience: June 11, 2025
New York
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE!
June 21, 2025

Best experience with a customer service agent ever! Fast, concise, polite! I was expecting a long drawn out process!

Date of experience: June 11, 2025
New Jersey
1 review
0 helpful votes
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Review on the customer/chat rep.
June 21, 2025

Nicholas was straight forward. But having access to Propertyrec.com was not so helpful wth the Property Deed

Date of experience: June 11, 2025
Washington
1 review
1 helpful vote
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Excellent customer service
June 21, 2025

I had a question about my account and Rachel was very responsive, looked it up and answered the question very quickly.

Date of experience: June 11, 2025
Washington
1 review
0 helpful votes
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Great customer service
June 21, 2025

I had an issue and it was solved in less than a few minutes. I appreciated the efficiency and great customer service.

Date of experience: June 11, 2025
Utah
1 review
2 helpful votes
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False charge
June 21, 2025

Patrica was amazing to help me. I felt she did well. Jeremy was great to check up with my initial report also. My complaint is with Property records as a company. Although I received great customers service I am unhappy that I was put on a plan when all I agreed to was the $1 report. I only wanted to see if my house had a lien on it.

Date of experience: June 11, 2025
Karmen J. — PropertyRecord.com Rep
1 month ago

Hi Shannon,

Please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Georgia
1 review
0 helpful votes
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Quick assistance
June 21, 2025

I inadvertently signed up for a paid subscription. Anthony was able to cancel that subscription and any remaining payments within a few seconds.

Date of experience: June 11, 2025
Virginia
1 review
0 helpful votes
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Great Customer Service
June 20, 2025

Debra did an excellent job closing out a property record account I had accidentally created. She was fast and courteous. Thank you.

Date of experience: June 10, 2025
Michigan
1 review
0 helpful votes
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Great service
June 20, 2025

Very fast and did what I asked the account is now closed I do not remember opening this account so it was helpful to close it

Date of experience: June 10, 2025
Florida
1 review
0 helpful votes
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Request to cancel services.
June 20, 2025

Assistance with Eric at the Brevard property records services with was completed very promptly and effectively. Great experience!

Date of experience: June 10, 2025
Florida
1 review
0 helpful votes
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Property pictures
June 19, 2025

Resolved my issues instantly as I needed pictures of my property. It was a fast transaction signed up and canceled after I received pictures

Date of experience: June 10, 2025
Oregon
1 review
0 helpful votes
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Top costumer service
June 19, 2025

The information and navigation was clear and concise. The costumer service was top notch. Jeremy and Andy were immediate and very professional addressing my issues and inquiries.
Thank you

Date of experience: June 9, 2025
California
1 review
0 helpful votes
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Easy and efficient customer service.
June 19, 2025

Donna was courteous, helpful, and polite. I had accidentally selected the "Volume Discount Package" when I wanted just one report, and didn't know I was being charged a monthly fee. Donna efficiently identified my account and helped me understand my issue, and then got me the refund I needed. Seamless customer service, and I left a happy customer.

Date of experience: June 9, 2025
New York
1 review
0 helpful votes
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Kimberly was awesome
June 19, 2025

I needed help and Kimberly came to the rescue. Thank you so much! She took care of everything very quickly and I couldn't ask for more!

Date of experience: June 9, 2025
New Mexico
1 review
0 helpful votes
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Refund for service not needed
June 19, 2025

I was expecting the run around, but Ryan helped with no problems. I used the service once, I don't need it each month. I asked for a refund, and your agent, Ryan, got it done with no hassles.

Date of experience: June 9, 2025