Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.
The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Easy to navigate, great follow up, easy to close account when needed
Ryan resolved my concern in few minutes. I'm really impressed.
Chat was super quick and helpful. Straight to the point in assisting me and was able to resolve my issue within minutes.
They provided helpful information and it was so easy to access. I would highly recommend! Great information and very accurate.
Needed an Assessor's Parcel Number to record a Quitclaim for a property and found it quickly and for a good price!
Best experience with a customer service agent ever! Fast, concise, polite! I was expecting a long drawn out process!
Nicholas was straight forward. But having access to Propertyrec.com was not so helpful wth the Property Deed
I had a question about my account and Rachel was very responsive, looked it up and answered the question very quickly.
I had an issue and it was solved in less than a few minutes. I appreciated the efficiency and great customer service.
Patrica was amazing to help me. I felt she did well. Jeremy was great to check up with my initial report also. My complaint is with Property records as a company. Although I received great customers service I am unhappy that I was put on a plan when all I agreed to was the $1 report. I only wanted to see if my house had a lien on it.
I inadvertently signed up for a paid subscription. Anthony was able to cancel that subscription and any remaining payments within a few seconds.
Debra did an excellent job closing out a property record account I had accidentally created. She was fast and courteous. Thank you.
Very fast and did what I asked the account is now closed I do not remember opening this account so it was helpful to close it
Assistance with Eric at the Brevard property records services with was completed very promptly and effectively. Great experience!
Resolved my issues instantly as I needed pictures of my property. It was a fast transaction signed up and canceled after I received pictures
The information and navigation was clear and concise. The costumer service was top notch. Jeremy and Andy were immediate and very professional addressing my issues and inquiries.
Thank you
Donna was courteous, helpful, and polite. I had accidentally selected the "Volume Discount Package" when I wanted just one report, and didn't know I was being charged a monthly fee. Donna efficiently identified my account and helped me understand my issue, and then got me the refund I needed. Seamless customer service, and I left a happy customer.
I needed help and Kimberly came to the rescue. Thank you so much! She took care of everything very quickly and I couldn't ask for more!
I was expecting the run around, but Ryan helped with no problems. I used the service once, I don't need it each month. I asked for a refund, and your agent, Ryan, got it done with no hassles.
Answer: I had better NOT be charged $18.95 for accessing this website!
Answer: Yes. The website says one dollar, but the charge on my account is thirty dollars.
Answer: Hi Michael, Please contact us at support@propertyrecord.com and put 'Refund' in the subject line. We will immediately refund your order. The Support Team
Answer: I got charged 30. I can't remember agreeing to this.
Answer: I thought the charge was $1.00 for the report, I don't want to be billed $18.95, if this is the case, cancel my order.
Hi Shannon,
Please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team