PromGirl Reviews Summary
Promgirl has garnered mixed feedback, with several customers praising the quality and timely delivery of dresses, highlighting their appeal for special occasions. However, significant concerns arise regarding their return policy, which is often perceived as unclear and overly restrictive, leading to dissatisfaction among customers unable to obtain refunds. Many reviews indicate frustration with customer service, particularly regarding delayed responses and a lack of support during return processes. Overall, while the company offers attractive products, their customer service and return policies require improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I was very skeptical of buying a prom dress online. But I have used promgirl 3 times with all positive orders. The fabric used on each of the dresses were great quality. I am a seamstress and the sewing is excellent. Nothing cheap on any of the dresses we ordered. The prices are great. I always ordered early to make sure we got the best for my daughter.
We ordered my daughters dress one week before the dance. It was here in plenty of time, great quality and great customer service.
The dress was the wrong size and due to your return policy I will have to pay $12 just to find that out. I will not be making anymore purchases from Promgirl. I have too many other options that allow us to try things and reorder and return for free.
I ordered the dress using the size chart. My daughter is a size 2. We ordered small because it said size small was a 2-4. The dress was too short, way too small. We were unable to use. Had to mail back and had to pay the restocking fee. Very unhappy.
Each dress has a size chart to be used as a guide and we're sorry to hear it didn't fit as expected! The option for store credit would not have a restocking fee deducted and is valid for 5 years from when it is issued. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We're sorry for any misunderstanding and have contacted the email address in the order with more information!
Cute dress, but for a medium it seemed very tiny. Im glad my daughter is tiny enough that it fit. But she was very happy!
The dress Arrived in a timely fashion and was of good quality material and was what we expected.The size chart was correct also.
Great dress, fast delivery time. The dress looked just like it did on the picture and the fabric was very nice as well. Would definitely recommend and will purchase from this site again.
They keep 10% of each item you return. Not ordering again from here. The custom policy does not clearly said the 10% fee
The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit. Please note the option for store credit would not have a restocking fee deducted and is valid for 5 years from when it is issued. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We're sorry for any misunderstanding with our policy!
I like how the models in the pictures have the heights given so I can tell how short or long the dress will be on me. I also like that I dont have to pay for ground shipping and I still get my order in a reasonable time
Prom Girl has so many amazing dresses! I gave 4 stars because the dress I originally wanted wouldn't come in until a month later because it was not in stock. But I chose a different dress and I love it even more! I'm so happy with everything and I love how they have a customer service chat box right there at the corner of the webpage. Can't wait for my last prom as a senior! Thanks Prom Girl!
Customer service is terrible. Shipping dates not reliable. Return policy is ridiculous. DO NOT ORDER FROM HERE.
We do our best to provide our customers with great service and we're sorry to hear this! If a dress is not in stock, the ship date is provided from the designer. We then keep you up to date about your order and we're available for any questions you might have. In regards to returns, we accept items back per our policy that is agreed to at the time of the order and listed on our Returns page. If you can please message us with your order number, we'd be happy to look into this for you!
The dress was exactly like the picture! It feels like good quality and looks really pretty! The shipping came from America to South Korea in 6 days too. The size fit according to the size chart, however, the length was pretty long.
My daughter is tall and slender. We have been so fortunate with finding dresses true to size and appropriate length. Between my two daughters we have purchased 10 dresses through PromGirl and only one needed exchanged for size. Pleased with ordering process and timeliness of delivery.
My dress came pretty quickly and was true to size and color, the only issue was the little metal loop for the hook at the top of the zipper was coming off, so I had to re sew it. But I am very happy with the dress!
I bought two dresses for the military ball. Didn't know how each one would fit or if I would even receive them on time because I needed them shipped to an APO address. Both dresses came 8 days after I ordered them. The online representative was very helpful in explaining the return and exchange policy. One of the dresses didn't fit me how I would have liked. No fault of the company it's just my body type wouldn't have looked well in the dress. The second dress is BEAUTIFUL and everything I was looking for. I'll just have to adjust the straps a bit but it's an easy fix. Over all I'd definitely suggest promgirl to anyone looking to find that perfect dress. Great service all around!
So my friends have ordered homecoming dresses off of Promgirl and they all had good experiences (the dresses came in a reasonable time, they looked exactly like they did online, etc). I did however read some horrible reviews regarding bad customer service and slow shipping. Anyways, I decided to listen to my friends and order from this site. I ordered my dress in January (my prom is in may) to alleviate the stress of it not coming on time or not fitting me. The dress came in about 4 days (I didn't even pay for fast shipping) and it looked exactly as it did online. I'm 5'10,34b, and 135 lbs- I ordered a size 4 and it was perfect. I love the dress and have only positive reviews for this site.
I'd also like to add that their customer service was great. The day before, I had accidentally ordered a couple dresses that I didn't mean to order. I emailed customer service saying that I had to cancel the order, and they replied within 45 minutes (even though it was a Sunday) and canceled it right away. In all, I'm so glad that I already have my prom dress and I'll definitely be using this site again.
The dress that i ordered fit perfectly! I loved it. I didn't have to really make an adjustments to it
One thing that I was a little disappointed was a couple of the beading came off as my daughter was trying it on but they are easily fixed just wish it didnt happen. Love the dress and it fits like a glove and very ture to size.
Bought a dress with 2 day shipping to ensure it arrived on time for a special prom cheer event out of state. Dress did not come and Promgirl would not track and did not care. I still have NOT received the dress from them and made a trip to Kentucky and back since then. My daughter could not attend the event as we did not have time to shop for a new dress. Contacted Promgirl again and said they cannot even refund the 2 day shipping price of $22 even though we still have NOT rcvd the dress. They do not care, customer service is awful. Beware before you buy!
We're very sorry the dress did not arrive in time for your daughter's event! Assistance was not refused but we must wait until the package is delivered or it is returned to the sender. UPS has stated that an emergency situation or severe weather condition has delayed delivery. This delay is likely the fires that have been occurring and unfortunately we must wait for UPS to resolve this. Once delivered we'd be happy to refund the shipping fees or you can return the dress back to us for a full refund. Thank you for your understanding.
I will definitely order from PromGirl again! Yes this is a real review, from north Alabama. Thanks again!
From the business
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The standard policy for returns of special occasion dresses is "no returns," but we want to ensure you have your special dress so we accept returns for a refund less the 10% restocking fee or for a full store credit. The option for store credit would not have a restocking fee deducted and is valid for 5 years from when it is issued to you. Please review our full policy located on our "Returns" page and it's also agreed to at the time of the order in our Terms and Conditions. We're sorry for any inconvenience and have now contacted the email address in the order for further assistance!