Priceline

I booked with this company as they seemed to have the best deal.

I selected 2 adults and 2 children with their correct ages.

I recorded the whole booking process & selection which all the way stated I had added 2 children.

When the booking was made and confirmed I checked for an email confirmation which I always check thoroughly...
It said 2 adults Max!

I contacted them by whats app & the guy Donnell seemed helpful & understood the problem and could see exactly what I had booked to be true but the hotel reservations were closed due to time zones in Dubai!
He told me to what's app tomorrow and he would escalate the situation.

The next day I contacted them and they basically told me the opposite and were very unwilling to help as it was not free cancellation!
They told me to call the American number from the uk to speak to a supervisor which will cost me 100 of pounds!

I am now massively out of pocket to add my Children on with the hotel & to add on the breakfast on top so about another ￡1000 I could have found a much better price than now what I am paying out with all the add ons that were already included!

I DID ABSOLUTELY EVERYTHING RIGHT I MADE NO MISTAKES & I AM BEING PUNISHED I WILL BE TAKING THIS COMPANY TO COURT!

I have complete video evidence from start to finish & this deal is still available which is false advertising & trickery!

COMPLETELY DISSAPPOINTED!
BEWARE of one thing... EXTRA CHARGES! Priceline has worked wonders for me, but I have had TWO bad experiences that you should be aware of! They set you up with a wonderful price "GUARANTEED" and then after you've paid the hotel may charge you MORE when you check in. It IS in their contract! They have no control over hotel fees. I am staying at an Orlando Resort and they are asking me to pay $10 for Park Transportation (which I am NOT using!) it doesn't matter to them they go ahead and require it, so if you want to sleep there you better pay what ever the "extra" charge is. So much for the saving! I called, passed thru three different operators and the last one's offer sounded like a recording machine "I am so sorry, we can e-mail you our contract so that you can read it..." They could care LESS that I have been a customer of them for YEARS and now feel so deceived!
Hope you have a better experience, but if you take the risk, don't complain if you get those "imposed incidental charges".

Shame on you Priceline!:-(

I went to the PRICELINE.COM website in search of "savings" to purchase airline tickets for a quick trip. Instead, booking with PRICELINE.COM ended up costing me MORE in both MONEY AND TIME! The ticket price dropped on the airline website (as well as two other travel sites) less than a week after I booked-not PRICELINE.COM. Next, the reservation format PRICELINE.COM uses meant I had to actually call the airline to make baggage and seat purchases because the Priceline.com autofills to the airline website prevented me completing the transactions. I contacted PRICELINE via chat--a real waste of time. The agents response was"Sorry. Call the airline..." But I did business with YOU. Indifference is often more egregious than outright rudeness. Both make for lousy customer service. The airline agent, on the other hand, was apologetic for the long hold-time, for the problem PRICELINE.COM created, very courteous and helpful.
In the past I've gotten some great deals through PRICELINE. Sadly, this was not my current experience. The bubble was burst. There are WAY BETTER travel sites--lots of better options. Sum total after review is "no value add", so I'm now deleting PRICELINE.COM from my "favorites".

Accidentally booked a rental car through priceline after clicking on a link after I booked my airline tickets. That cost me and turned out to be a costly mistake. Due to a snowstorm our flight was delayed a day. I attempted to contact priceline via email but no response. There were no transfers or changes allowed on my reservation so I took it as a loss knowing that at least my SUV that I paid extra for would be waiting for me upon arrival since it was reserved and pre paid. Not so much. When we arrived at Fox rental car in Phoenix all of my category SUVs were gone but they could downgrade me with no price adjustment since I paid through priceline. I had no choice at this point so I took what I could get. Upon return there were nearly $75 in additional fees from the rental company directly that were not part of the priceline full payment and none of them related to any damage or otherwise. I WILL NEVER GO THRU PRICELINE AGAIN FOR ANYTHING. They served no purpose at all other than to nearly double charge me with their own added fees. Would have been just over half of what we paid if I had booked directly. Someone is making a big cut and their name is Priceline!

I chose deal in which 3 hotels were listed, each with almost identical reviews for a discounted rate of $76 but Priceline not I would choose which of these I would get. Sounded good. They did warn that upon choosing this deal it was nonrefundable. OK, they were all similar and $76 was a good price. I assumed there would be tax added ( between 12%_15%) but still good deal.
However, after choosing the deal my invoice indicated $20.97 taxes and fees. That is 28%, and they also charged $7.62 Resort fee.
I immediately tried to cancel but, you guessed it, nonrefundable.
After arriving at the Baymont in Witchita Falls, Tx. I learned the lodgers tax was 15% and was told the hotel does NOT charge a resort fee.
I called Priceline and was told the tax was on the original, rather than discounted, price. Imagine buying something at 1/2 price but paying tax on the originaI price. I am not sure but I think this rises to the level of fraud so I will be contacting the Attorney General of Texas' office.

I have been struggling for refund of my money they have charged. It is just impossible to make the customer service staff of Priceline understand. They even never try to look carefully what had happened. They just superficially do things.
We did two times car reservation one after other. From the beginning during online reservation they charged money. Later when I picked the car, the rental car people charged one more time money. When asked they said it will be refunded by Priceline. I have been calling or writing email so frequently to them, but none of the staff have understood or tried to understand what had really happened?
They also did research on it, but never found what is the transaction amount we are supposed to pay and how much excess we have paid.
I CAN NOT IMAGINE THAT A COMPANY CAN BE TO THIS EXTENT, IT IS A COMPLETE MESS. THEY NEVER BOTHER ABOUT YOU PROBLEM. THEY JUST TRY TO ESCAPE FROM THE PROBLEM!
I AM REALLY REALLY SO MUCH FRUSTRATED WITH THIS COMPANY!
I WILL NEVER EVER DO ANY TRANSACTION WITH PRICELINE ANY MORE.
PLEASE BE CAREFUL WITH THIS COMPANY, it may happen to anyone.

I see a lot of bad reviews knocking this site, but i've gotten some just absolutely amazing deals on hotels from Priceline. Actually I usually book my hotels on priceline using name your own price functions because I'm not very picky about hotels. I've gotten $400 hotels in manhattan for $200, at places like the Sofitel and Millenium Hilton, but I think the sweetest deal I've ever gotten was a suite in Denver for $29!

I can understand the frustration regarding this site. A few years ago I was traveling to Miami Beach, and I didn't notice that the zone they drew extended up really far away from my target neighborhood. I tried to cancel the hotel but pretty much all the customer service people there are just trained to be jerks and say no to everything.

However with a little savvy, you can save yourself the trouble of having to deal with their horrible customer service and get some really good deals.

Here's what I do - and this is VERY important
1. Check for the LOWEST price the hotels with the star rating you are looking for in the zone you want to stay in
2. Put in a bid around 50-60% of the original price
3. Resubmit at a higher price if you don't get it.

In my experience I usually got a room or some sort of higher counter offer on the first try. Remember it still all depends on the supply and demand. You can usually figure out what hotel you are most likely to get before you bid - its usually among the 3 of the lower tier of that star range, although I've gotten really lucky at times. If those hotels in that star level don't do if for you, then just look at the next level. I would stick with a least a 3 star on priceline to avoid lemons. Also I never bid for more than 75% of the original price - I would rather just book it the normal way.

Note that this only works well in cities where priceline has a large inventory of hotels to choose from.

Keep in mind that my reservation is July 12,2017. Reserved hotel with Priceline in December 2016. This was done by accident because I didn't notice that I was booking with Priceline since I logged into AAA Travel. Verified reservation with first hotel even though hotel confirmation number was incorrect. In April, 2017, Priceline emailed me that the reservation had been changed to Homewood Suites, French Quarter NOLA. This is when the problem begins. Trying to verify that I do have a reservation, hotel states that they can see my name but no details. My phone number is not in their system, credit card that I paid with is not showing. I can understand that Priceline might use their own information so I call Priceline. Again, the hotel confirmation number they give me does not work. I ask, how did you book so that I can verify that it is my reservation(my name is a common name). Talked to "O" and he gives me the run around and all I ask him for was the phone number they used for the booking. Also, he had the first hotel as being reserved; asked me to read the email that I received. Never received any help. I am not comfortable waiting until I get to NOLA to find out if I have a valid reservation. I can't cancel so it it my loss but I will gladly accept the loss for peace of mind. I have booked my own hotel. I will never book a third party again. I am rating this review based on that I as a consumer should feel comfortable that Priceline will deliver. It's possible that the reservation was made and I have a room booked. However, I should be able to get a valid hotel confirmation number so that I do not have to worry.

DO NOT Book your trip with Priceline. I booked a trip on Saturday, 4/13 to sunny San Diego, CA. The website was experiencing issues so I called customer service. Customer service apologized, said they can't book anything for me so I had to keep tying on the site by refreshing the page until the transaction would go through. Well... I did just that. Got a flight, hotel and car rental I did not book. This was NOT the information that was on their "contract" page as they call it. As soon as I got the confirmation email I called them to let them know what was going on. They kept saying "contract page was shown to you before completion of booking". I kept explaining it was a technical issue to which they replied "we can't help you". I was able to correct my return flight and the lady did cancel my flight reservation without charging the $15 fee because I had no cancellation button. Guess what? I have been charged for those flights- twice! In the amount of over $1,200 each transaction. They also charged me $460 three times for my flight out to California and conveniently can't see the extra two charges. Now I have to dispute the transactions with my credit card company because Priceline won't help. The hotel? Yea, it's covered in mold and has no pool, no amenities beyond WiFi and a tiny tv. When I called in panic to customer service yesterday during my Denver layover, they had me so upset I was sobbing. What did the supervisor do? He laughed at me. He made a mockery of me as I sat there helpless on the phone. Every time I call they say the same thing and cannot assist. Their "corporate number" gets you the same customer service- everyone outsourced. No one domestic. Not to be rude, but I think that the language barrier is not helping when I'm discussing the differences between a pending charge (authorization) and a transaction that actually cleared the account.

Please stay away. You can't even get a response from corporate or anyone willing to help. Now I'm over 3,000 miles from home and without any funds to enjoy my vacation. My family and I are sitting in the "hotel" room, breathing in the musty air and enjoying our view of the freeway. In California.

I recently rented a vehicle through Priceline indicating free cancellations with Hertz Rental Cars and two days later realized how distant the facility is from Seattle. When I tried to revise to a closer site, I was advised by Priceline any change must go through the contractor, Hertz in this case. When I contacted them, the price nearly doubled although I had the same car for roughly the same price as the original rental through Marriott/ Hertz. Then I said OK just cancel, I will keep my other Hertz rental, they stated it would cost $50 as a fee- almost half the rental price That is not a free cancellation, it is trickery. Since it was Hertz I thought I would be in good hands, but obviously not when associated with Priceline. After three hours of trying to contact someone at Priceline, I had no other recourse than the bot dialog which repeatedly asked me questions about my rental, acknoweldeged they had it multiple times, and sent me to other bots who asked everything all over again. When I insisted I wanted to talk to a Human in Customer Service, Carl stated he was a human, but also repeated questions that were included multiple times with earlier bots in the dialog. DO NOT PUT MONEY on a reservation with Priceline thinking you can cancel or change it.

Took my money! No room! No good explanation! Days of waiting for a call back! Booked with them twice, NEVER AGAIN! Do Not use them EVER!

We booked a 4 day 3 night stay room with a king bed at Las Vegas. When we arrived we were taken to a room with two queen beds. I showed them the reservation and after carefully looking at it found the reservation was for someone hearing impaired. There was never a question asking if any special accommodations were needed and we did not need any. I was also told if we wanted to have a king bed we would have to take one on the first floor next to the street that was for someone needing wheelchair accommodations.
I was told the hotel had done renovations last year and all of the third party vendors were informed of the changes and knew only those rooms on the first floor offered special accommodations.
When I called Priceline the representative told me the only option he had was to cancel the reservation. I explained I then would have no room and would have to hopefully find another probably at a much higher cost. He said that was my only option as it was clearly stated in the contract the room was for hearing impaired. I told him I will never use Priceline and he gave no real response.

WILL NEVER USE PRICELINE AGAIN AS I FEEL THE RESERVATION PROCESS DOES NOT CLEARLY STATE WHAT THEY ARE GOING TO GIVE YOU AS A ROOM.

Also what would have happened if someone who did not accommodations and we had taken the only room left for them.

While both reps were polite, there was zero resolution to my problem due to my reservation time passing WHILE I WAS ON THE PHONE WITH THE REPS AND AFTER WAITING 65 MINUTES ON HOLD.

My mother just passed away and I intended to drive to Florida to take care of business. However, it was brought to my attention around 130 pm that she passed due to COVID-19. I immediately contacted Priceline to cancel my trip. I understand there are long hold times currently, but that should not have impacted the decision by Tim and Diana to not cancel, refund, or even partially reimburse / offer future credit.

Having been a loyal Priceline customer over the past few years, it was frustrating and disheartening to experience the lack of compassion, elevating an already stressful situation. As I did not want to have my apparently non-refundable despite COVID-19 reservation and funds wasted, I picked up my car that I will not even use solely to return it with almost no miles in a week.

This experience has sorely soured my previously positive feelings about Priceline and I am unlikely to use or recommend them again.

NEVER NEVER EVER BOOK THREW PRICELINE. There website is completely misleading. They show a price and then in small print, on the last page (at the bottom), they say "prices in $US". This is extremely misleading and it cost me 31.7% more than is should have.

I booked two nights in a motel in Northern Alberta Canada so why would i think for a minute that i would be charged in $US? I was charged $212.76 US which converted to $280.28 (Canadian dollars) This is ridiculous and extremely misleading. Pretty good work if you can get to make an additional 31.7% on all of the unsuspecting Canadians you SWINDLE.

I spend about an hour chatting to two different people at priceline about this and got absolutely nowhere!

I TRIED TO GET OUT OF THE SECOND NIGHT AS WORK ALLOWED THAT I COULD LEAVE EARLY FOR CHRISTMAS AND THEY ADVISED THEIR CANCELLATION POLICY DIDN'T ALLOW IT! THUS I PAID $280.28 FOR A ROOM THAT SHOULD HAVE ONLY COST ME $103 cdn PLUS ~ $8 TAXES.

PRICELINE IS THE BIGGEST RIP OFF I HAVE EVER DEALT WITH.

NEVER EVER EVER BOOK WITH PRICLINE!