Ronald B.

We booked a 4 day 3 night stay room with a king bed at Las Vegas. When we arrived we were taken to a room with two queen beds. I showed them the reservation and after carefully looking at it found the reservation was for someone hearing impaired. There was never a question asking if any special accommodations were needed and we did not need any. I was also told if we wanted to have a king bed we would have to take one on the first floor next to the street that was for someone needing wheelchair accommodations.
I was told the hotel had done renovations last year and all of the third party vendors were informed of the changes and knew only those rooms on the first floor offered special accommodations.
When I called Priceline the representative told me the only option he had was to cancel the reservation. I explained I then would have no room and would have to hopefully find another probably at a much higher cost. He said that was my only option as it was clearly stated in the contract the room was for hearing impaired. I told him I will never use Priceline and he gave no real response.

WILL NEVER USE PRICELINE AGAIN AS I FEEL THE RESERVATION PROCESS DOES NOT CLEARLY STATE WHAT THEY ARE GOING TO GIVE YOU AS A ROOM.

Also what would have happened if someone who did not accommodations and we had taken the only room left for them.