Ordered NEXTDAY delivery last Thursday, parcel still hadn't arrived I've messaged pretty little thing via Facebook messenger and they have to be the most unhelpful company I've dealt with in a long time, they couldn't care less that the parcel hasn't turned up. All they keep telling me is maybe it will arrive today when I know for a fact it won't as the courier doesn't work Sundays it they won't listen and find out where my parcel actually is. This is disgraceful as £5.99 for next day and they won't help or don't care. How are companies like this still trading with customer service like that!

DO NOT SHIP THERE! Ordered high heel size 8, took longer to receive my shipment than expected and in the end I received high heels that was size 9 and that was completely a different model to what I ordered! They are so ship quality, I can't ever wear them! Payed $21 just for the shipment and I need to pay an other $21 for a refund?! Just the shipments will cost more than the product it self. This is a fraud! Was my first and last time buying from PrettyLittleThings, I advise people not to make the same mistake!

C'est une fraude! Tout d'abord j'ai commandé la taille 8, j'ai reçu des 9, les talons sont arrivés plus tard que la date prévu et ce ne sont même pas les mêmes modèles que j'ai commandé! La qualité est tellement mauvaise avec du plastique que je ne peux même pas les porter plus de 10 secondes. J'ai payé l'envoi 21$ et pour un remboursement je dois payer encore 21$?! C'est complètement ridicule c'est plus que le prix du produit! C'est la première et la dernière fois que j'achète de ce site frauduleux! Ne faire pas la même erreur

Ordered three items and wanted to return two. Two of the items looked nothing like the picture. The quality was terrible. It was supposed to be form fitting and it was not at all. It appeared to be a stretchy yet quality material in the picture but was just cotton. The one item that I did like had to be altered because the cleavage was literally drooping down, but in the picture featuring the model, it did not appear that way. This would not have been such a big issue and would have tried PLTs clothes again, but they would not process my return because they could not match my order number when trying to return the product. I found that to be hilarious because my order would pop up when tracking it through the site, almost as if they did not want to give my money back. There was also no number I could call. I will not order from this site again solely on the basis of bad customer service.

They sent me the wrong item, told me they could not send the correct one till I sent the wrong one back. Once I returned the item, they refunded me instead of sending me my item, then told me that this was a mistake, and I had to re-order and pay the postage again. I tried to do this, yet the item was fully sold out and back up at full price rather than the sale price. Very bad customer service, stay clear. They even have a return box for being sent the wrong item, so it must happen often!

I purchased Pale Pink Glitter Detail Wrap Midi Dress and Emerald Green Slinky Ruched One Shoulder Longline midi dress. The fabric is poor quality. The dress I received was discounted and originally $69USD and I got it for under $30USD but i expected the higher priced quality. Walmart i think has better quality if that gives you an idea. The dress fabric is hard, tough feeling, and there were snags and uncut threads on the dresses. The full price would probably be worth $15 USD.

Worst PLACE EVER TO ORDER FROM! FIRST OF ALL THEY SHIP YOUR $#*! WITH THE WORST COMPANY EVER! They said my packaged would be arriving in the 6th next thing you know I have a note on my door! Saying that they tried to delivery package. That's a damn lie I was in the house in my living room on my couch no one even KNOCKED! That's unacceptable! Then I can't even contact any one about the $#*! they keep saying to send emails about what's going on like this is URGENT! I call USPS which who they said my stuff would be with and they don't know where my stuff
Is at I HATE THIS PLACE AND WILL NEVER EVER EVER order from them again I rather goto fashion nova! The worst part is this is my first time ordering from them! So you females should know how that is! It's very unacceptable and terrible service. Also just peep the date and times in the pictures I added below

I had an issue with my return label. The label has addresses printed on it for both USPS and UPS (on the same label), so, I attempted to do a virtual chat, on two separate occasions, with what they call "Madi" and each time was prompted to please be patient until they could connect me with a rep. "No reps available" popped up so I sent emails asking if I use the label and just drop the return into the UPS drop, since it is my preferred carrier. The agent who responded never answered the question, only directed me to the website instructions for returns. These guys suck! There isn't even an option to exchange items for a different size during the return process. The sizing is COMPLETELY off and it does not run small as some are saying they run about one size to large and I base this on orders I've placed for my three nieces who are all different sizes. I've had to return their items due to the items being too large for them even after using PYT's sizing charts.

My two star rating is due to quality, BUT I guess you get what you pay for. Much better off saving my money and paying a little extra for quality in regards to casual or active wear. The leggings, I've order about 3-4 pairs, and ALL of them we're so transparent they CANNOT be worn without something over them, so they're basically pantyhose. Not sure why all of the INSTA photos advertise them as if they're great fitting and non-transparent. Do not waste your money, they're cheap clothing store $3 quality. In regards to the coats on the other hand, it is the total opposite. Great design, great quality and very reasonable price. The basic tops and blouses are horrible. Totally transparent and terrible quality as well. I ordered a White- T with a logo on it, assuming it would be loose fitting and great style, it literally looked like it was straight from the Alleys in La that sell $5 shirts with a plastered fake logo on them It's a hit or miss with items from this store. Not sure how they decide which items they will not tailor with quality and which items they will. Great style concept, but definitely needs improvement in quality considering it is advertised and marketed mainstream. Fashion Nova is a similar competitor and most of their items are very great quality, even for the basics. I have most of one order from over 6 months that I still haven't returned yet, and decided to just use the basic tops I bought this round, even though the quality sucks. Would only order the coats or jackets from them again, anything else is a pass.

So I'm writing this review cause of the customer servious, if this review was only based on the servious I would give it 5 starts but I only have it 3 and that was being generous. I will never buy from pretty little things again. I ordered a dress and the day it was suppose to get delivered it was sent back cause wait for it "I put " I did not the stupid automatic address did it. Well it put RD for road stupid right. Well that happened and they said it was my fault and they couldn't refund me the shipping cost I sent thing snapshots of everything and thanks to Clark got everything resolved. Hopefully by the 5th I get my money back.

BUYER BEWARE. The company engages in fraudulent advertising. I ordered shoes for my birthday from them. And was sent the wrong size. I had no time to look for other shoes so I wore them and figured I will sell them to someone. I love the shoes so much that I ordered them a 2nd time and AGAIN was sent the wrong sized shoes. Now I'm upset. I contacted customer service and snapshoted our conversation along with the website where it shoes the shoes in US sizes.