Prestigia

I did try to contact Prestigia and was never able to speak with someone. I really just wanted verification of my booking. I did receive an email verifying, but speaking to someone would have given some peace of mind towards booking through a new company for my wife and I.

I'm unable to get a refund after cancelling my hotel reservation. When I made the reservation, the terms were "Free cancellation" before the deadline. What is "Free cancellation" supposed to mean if I can't get my money back?! They offered credit on Prestigia.com for a future reservation, but this was never mentioned when I made the booking - I would have booked somewhere else if I had known that I cannot get my money back. It's that simple.

I'm very unhappy and angry with Prestigia. Please do not use them - book somewhere else, or directly with the hotel! A friend who booked directly with the same hotel got a full refund.

Your booking has been selected for some additional security checks.

In order to carry out these security checks, we need you to kindly provide us with the following information:

Billing address
Second email address;
Second phone number;
Please note that your reservation cannot remain confirmed unless the information is provided in the next 24 hours.

We would like to thank you in advance for your cooperation with this matter and look forward to hearing from you.

Best regards,

Abdelali Benattar
Reservation Agent
Prestigia.com
www.prestigia.com
*******@prestigia.com
* (France) +33 1 79 97 26 03
* (Morocco) +212 5 20 42 11 11
* (Spain) +34 911 51 67 08
* (UK) +44 203 051 66 62
* (USA) *******902

Wouldn't offer refund even though flights were landing in hoi An due to Typhoon. Couldn't possibly get to the hotel, and who would fly thier family into a typhoon anyway, then denied any request for compensation

I sent over thirty emails, this was my last email to them after no response
"Hello Ms. Fatima Ezzahra Hamidallah,
Hope this finds you well. I implore your assistant. My son is handicap, and traveling for the first time by himself. His booking was confirmed by prestigia, but upon arriving at the hotel it could not be confirmed due to none payment by your company. As a concerned parent I have written multiple times with no resolution. Please help me restore my faith in humanity by addressing this emergency. My son is by himself, and distraught. Faithfully yours " I can only say buy at your own risk its been two days, and haven't received a response.

Any positive review on this site is a scam, just like this company and the dude who runs it. For seven months I have been seeking a refund (which I was eligible for based on their terms). In all those seven months, he is the only person who has responded. He is clearly a scammer, probably churning credit cards by booking hotels for people. I'm sure he's the one out here everyday writing positive reviews of this dumb fake company. No one ever comes on these sites to write positive reviews. This website needs to be taken down. I recommend anyone else affected file reports with ftc.gov, usa.gov, bbb.org, and ecomsumer.gov. At the very least, we could get his website banned in the US.

I made a reservation through Prestigia. The hotel told me that the room type was unavailable and did not even exist. Although I showed them the confirmation email, they said there was no record of a reservation made through the company. I was not able to stay in the hotel that I booked. They said that the company often does this to secure bookings and scam customers out of the money. I paid for a good/service that I did not receive. I want a full refund back to my debit card immediately.

Terrible customer service. There was a glitch on the Prestigia website that very clearly indicated that I could cancel my booking, free of charge. Despite this, when I canceled I was charged the full amount for the booking, and was told that there was nothing they could do to help me. They were not able to reinstate my booking, give me a refund or credit toward a future booking, despite the obvious issue on their end with their website. I will never use Prestigia again.

This is a total scam of a company. On their website they offer free cancellation and once you book, even if you cancel right away, even on the same call as when you booked it, they will still not refund you. They also did not inform me that if I cancel my hotel my money would not be returned. I also did not get a cancellation confirmation, I was only informed I would not receive the money well after I cancelled. They count on the fact that people do not screenshot free cancellation before booking.

I think the 1 star is for the fact that they do reply to an email, otherwise it would be zero... if that was an option.
We had booked a hotel room in Montreal in March that had to be cancelled due to Covid. I realize that these are tricky times, particularly for travel industry, but to wait 8 months for a refund on money that I have paid is ridiculous. I've emailed them hoping to resolve this without leaving an unfavourable review, the reply back is always the same... unprescedented times, they are only allowed a certain amount to be refunded per day by their bank... Never again. How do you run a business like that?

If I could give them negative stars I would.

I booked a hotel with them, then cancelled it (or so I thought), and later rebooked. Apparently, my cancellation didn't go through (some computer or WiFi connectivity issue), but I didn't know this until the day I checked in.

Even though the hotel was more than willing to ignore the 2nd booking, Prestigia insisted on charging me for BOTH bookings. Prestigia even admitted that the bookings were identical (same hotel, room type, dates, and same 3 people on the room) and that their system would have flagged it as a duplicate had the 2nd arrived closer in time to the first one, but because the 2 bookings were 12 hours apart, they insisted on charging for both because I "didn't cancel by their deadline." Again, the hotel was happy to forgo the 2nd charge, but Prestigia insisted on charging me despite knowing/understanding that it was a computer glitch. Talk about greedy and inconsiderate. I'll never use them again.