This is a total scam of a company. On their website they offer free cancellation and once you book, even if you cancel right away, even on the same call as when you booked it, they will still not refund you. They also did not inform me that if I cancel my hotel my money would not be returned. I also did not get a cancellation confirmation, I was only informed I would not receive the money well after I cancelled. They count on the fact that people do not screenshot free cancellation before booking.