PrestigiaReviews 2,645

I had a reservation with them and due to COVID19 everything shut down. I canceled immediately followed their rules and was over a month before my visit. They said i would get a full refund. I got an email a few day before our scheduled date to arrived saying my stay was canceled and I would be give a credit for a future stay good for a year from now. That was unacceptable. Not only did it go against what it said on their cancel page but this is at a time when people are out of work and some are even fighting for their life. They really feel they have the right to keep people's money when the world is at it's worse? So I wrote them a very nasty letter... Called my American Express company and told them to remove this from my card and I refuse to pay them dime. American Express removed the charges and i will not ever see therm again. I know a lot of people dont like Amex but for things like this they are great for. I will never use them again and i would tell others the money you may save on a hotel room to work with people like these is not worth it. I would rather pay more and work with people who actually care about their customers.

DO NEVER USE PRESTIGIA.COM! Do yourself a favor! No matter that Las Vegas is shut down due to COVID 19, and my reservation says FREE CANCELLATION, I received an e-mail from them informing me that the money I have paid ($180.00) for reservation will be considered STATEMENT CREDIT TOWARD FUTURE RESERVATION! And the best is last... VALID until MARCH 31 2020... BUT TODAY is APRIL 8 2020! All attempts to reach out this crooks were not successful. Keep in mind that is not US business. It's registered in Gibraltar. So Las Vegas hotel refunded my money to PRESTIGIA.COM, but they don't want to refund me! Please use something like Booking.com, Expedia.com Few dollars cheaper could cost you a lot!

This is hands down the WORST customer service I have ever, ever received. They have essentially stolen nearly $3,000 from us. We were scheduled to travel from NYC to Cancun on March 21,2020 but had to cancel when the US-Mexico border closed and NYC was on lockdown due to COVID-19. We are in the epicenter of the global pandemic and Prestigia prioritizes profits over people. No other travel company is doing this. They told me they reached out to Hotel Xcaret and that the hotel wouldn't honor a cancellation/modification to the reservation. Later I found out from Hotel Xcaret that Prestigia never reached out to them! When I called them out on this, they said "After receiving your request, we had to communicate further with our partner, since your booking was made through a third party. Please bear in mind that we are not allowed to say this, since you booked with Prestigia.com. However, we never confirmed that we have reached out to the hotel, as we continueously kept following up with our partner instead." So... really they're booking through a 4th party? What kind of fraud is this? If you google reviews for this company you'll see many, many instances of them refusing refunds in the midst of covid-19 for FREE CANCELLATION reservations.

I generally hate having to dispute cc transactions because I don't like how it hurts small businesses, but these people shouldn't be allowed to stay in business. They underestimate how long I will spend making sure people know about this; after all, I'm 3 weeks into mandatory quarantine.

Auwul. Real parasites. This are the companies profiting from COVID19 pandemia. Around the world, countries have closed their borders, cities under lockdowns, global health crisis... and they simply

Don't care, they are profiting from the customers, although its a sitúa completely out of the customers hands. This happened to me with a reservation in Istambul. They simply charge

You the complete rate, although you canceling is entirely out of your hands, due to this pandemic and the measures countries are enforcing at this moment.

Hope this are the kind of companies that

Wont make it through the global economic crisis ahead.

We made a reservation with FREE CANCELLATION up until the week prior to the trip. When issues started to arise with COVID-19, and since borders were closed we were forced to cancel the booking. Despite the free cancellation, no money was refunded. When we reached out to ask the estimated time for a refund, we were told no refund would be rewarded and we could have a partial credit instead. There is no mention of a credit in place of a refund anywhere, and the email confirming our cancellation writes out how much of a refund/charge there will be if not cancelled by specific dates. It is absolutely ridiculous that the email acknowledges that we met the deadline for free cancellation, and they are still refusing to honor it. In a situation like this where the health and safety of everyone in the world should be a top priority, we should not be penalized for making a smart decision PRIOR to the deadline. It's unfortunate that a company would chose to not honor their own policies. My advice is do not book with them, as they do not care about their customers, just their own greed.

PRESTIGIA.com! Stay away!
We booked a couple of hotel rooms thru them for Punta Cana from 4/4-4/10. Obviously that trip will not be happening. Even if we still wanted to go, we couldn't. The flights were cancelled and the hotel closed due to Covid19. Their site said 100% cancellable til 4/1. I cancelled on 3/25 and they refuse to give my money back. They want to offer us a credit only. Credit? What am I going to do with that in these times? Who has any idea when we will be able to travel again?!
We are all going thru horrific times and this company has absolutely no compassion
They have hidden clauses and you don't even get to speak with anyone. You can only communicate through email and they just copy and paste the same answer over and over
STAY AWAY! DO NOT BOOK YOUR TRAVEL THRU THEM!
You would think at this time these companies would be doing everything they could to help their customers thru what is already a stressful time - never mind adding more stress onto it!
Once again - PRESTIGIA.com - STAY AWAY people!

I'm unable to get a refund after cancelling my hotel reservation. When I made the reservation, the terms were "Free cancellation" before the deadline. What is "Free cancellation" supposed to mean if I can't get my money back?! They offered credit on Prestigia.com for a future reservation, but this was never mentioned when I made the booking - I would have booked somewhere else if I had known that I cannot get my money back. It's that simple.

I'm very unhappy and angry with Prestigia. Please do not use them - book somewhere else, or directly with the hotel! A friend who booked directly with the same hotel got a full refund.

I booked a 9 night hotel reservation with them for mid April 2020. The corona pandemic caused border closures and flight/country cancellations and hotel shutdowns. My hotel gave a full refund on ALL reservations including 3rd party travel sites like Prestigia.com BUT Prestigia REFUSED to reimburse my account. In spite of a worldwide pandemic they had no interest, no empathy and no compassion. Worst travel site I have dealt with ever. When we all start travelling again after this crisis we will remember companies like Prestigia.com. I hope they go bankrupt. Karma will prevail.

I booked with them hotel this month and due to Covid19, the hotel closed down, many emails send they take so long to response, total ignorance to queries, last response was one week before reservation after I interfered I called the hotel myself. And then after hotel confirm closure they refuse to return the deposit and telling me the hotel will waive the rest of the cost. They are not to be trusted and would never recommend them

Booked a hotel with them, I never ever book any hotel that does not return 100% don't ask me how I didn't see it. Husband has cancer, had second surgery Feb 3rd due to cancer coming back. We booked prior to this Dr. said he was fine to go March 3rd a month later let him heal when he comes back we start treatments. Fast forward Corona virus comes out, Dr. says sorry he cannot travel his immune system is at risk. This was Feb 28th Cancel airline no problem refund with all Dr. documents, other hotel in Madrid no problem. Prestigia sent them same email Feb 28th. They say sorry hotel has strict cancellation policy no refund no matter what. Going back & forth absolutely disgusting behavior. I couldn't believe I called hotel they said we are so sorry but you didn't cancel until the day of your arrival, I said no I cancelled 28th of Feb they said sorry Presitgia cancelled March 3rd. If they cancelled when you sent it we would of refunded you. The HOTEL then reaches out to Presitgia telling them off for what they did and blaming hotel. With all my proof and all the stress of my husband they are blaming me & the hotel. THE MOST UNPROFESSIONAL DISGUSTING PEOPLE. They waited so I wouldn't get any refund. BEST ADVICE BOOK THROUGH HOTEL!. UNTIL THIS DAY THEY ARE STILL EMAILING ME TELLING ME THEY ARE NOT REFUNDING AND ITS MY FAULT. I SENT ALL MY PROOF TO CC THEY SAID DON'T WORRY WE WILL REFUND YOU YOUR MONEY. PRESITGIA SHAME ON YOU. ANOTHER THING DON'T DO BUSINESS WITH THEM THEY ARE NOT EVEN LOCATED IN THE UNITED STATES...

This is an intermediate company and when can felling they refer you to Roomerflex and take little responsibility for your booking

They take a fee at time of booking and the remainder of the charges are applied by hotel - their transaction fee is another company name Wisbech Investments LIM Gibraltor

I am truly appalled at the poor level of customer care and that they are merely an intermediate of another third party asides of the hotel itself

My strongest advice, do not use under any circumstances

Just wanted to make others aware when booking hotels though Prestigia you may be up for unexpected charges at the time of check in.

Their site is deceiving. Booked a room for 3 people. They have sent confirmation clearly stating that the room is booked for 3 people, with fine print that room is paid only 2 people. We were asked to pay for the third person on arrival to the hotel.

In our case, they quoted low price to get our business and when we complained, asked to refer to the fine print.

I wish to relay an experience I recently had with a company called Prestigia.com. I booked a hotel through them via Trivago back in April. A month later I contacted the hotel to confirm my reservation, the hotel said they had it and to just present my ID upon check in and everything will be good.

I arrived at the hotel (the Golden Nugget in Las Vegas NV) on November 2nd to check in, I was told Prestigia had canceled my reservation over a month ago. I called them in London (or where ever they are) and was on hold for over 15 mins so I hung up. I sent an email and they called me back in about an hour. I told them what was going on and they said they had not canceled the reservation.

Come to find out, Prestigia had booked the room through another company so at this point there are 3 different companies involved, 4 if you include the hotel. 4 hours later a representative from Prestigia (I won't use his name) told me to go ahead and pay for the room for Saturday night and they would have it worked out by Sunday morning.
I paid over $300.00 for one night at the hotel (I NEVER would have paid that much for a room but he said he would work it out). Sunday morning came and neither the hotel nor myself had heard anything. I had to hurry up and pack everything and check out of the hotel. I ended up getting a room at the Flamingo on the strip for double what I was paying at the Golden Nugget. I also want to let you know that the Golden Nugget had NO sympathy for me and did NOTHING to try and help me, in fact, they wanted 1 ½ times more than I paid at the Flamingo.

I understand it was not the Nuggets fault but their attitude was you're SOL, it's not our problem. In fact when I told some of the guests what had happened and what they wanted for a room for the week the response was "for this place?" So the takeaway is, you may pay a little more but book direct, it's much safer.