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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Love the options and the quickness from when I ordered my items to when I received them.
Pretty fast turnaround and good quality work and :)
Receiving your item took a lot longer than I expected it would.
Item exactly as expected and arrived in a timely manner
Easy order, lots of options. Everything I ordered was great!
I'm very pleased with my merchandise. The only complaint is how long it takes to receive the order.
Very nice and thank you! Gave away as gifts and they were perfect
Great job will use it againnice job I like the shirts have a nice day
Everything arrived on time and as expected. I was hoping to avoid paying shipping by having the gear delivered to my school, but I could not find that option on the website when I ordered.
Easy and fast good selection and good quality got just what I wanted
Shirt looks good, but it took a long time to get it.
Easy to find designs and schools in the area (: (:
It was very good I am happy with it. I am very happy with it. I would recommend you.
I think have used my 34 word minimum.
The T-shirts were very nice quality but they were black with orange lettering. The lettering was to be gold.
However the hat we received was correct and did have gold lettering.
Is it possible to have the T-shirts remade with the correct color of lettering?
Thank you.
Quick and convenient ordering. Offered a variety of clothing options. Needed 4XL sizing and found just what I was looking for.
Quick delivery, quality product, would recommend ordering school gear from here.
Ordered a sweatshirt for my grandson did size small which was supposed to fit size 6 - 8 it came nowhere near fitting my 6 year old grandson. Was very pleased with the way the printed sweatshirt turned out though.
Extremely satisfied with the merchandise I ordered..
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.