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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Easy to order, looked great. Would order again if needed
Both sweatshirts look great and fit well. Everything went well. I was notified of the process along the way.
Very horrible customer service. Did not like how I was the one following up with my order.
Wish the website was faster and out of stock items were clearly marked. I didn't like finding out when they were in my cart. That aside amazing selection and amazing prices
Wish the website was faster and out of stock items were clearly marked. I didn't like finding out when they were in my cart. That aside amazing selection and amazing prices
The site had plenty of choices and ordering easy for me.
It was good for me. I would recommend this store to anyone.
I received my order, delivered in a timely fashion, as expected.
Shopping was easy, and the delivery came within a reasonable time
Great experience - gave me options for team swag that I could not find anywhere else.
Nice selections! What i wanted! Easy to make my selections.
Great experience! Very easy ordering process. Also, It was nice to be able to see the design options on the product before ordering.
Nice shirts and sweatshirts. Easy ordering. Easy check out. Came in a timely matter. Happy with my order.
Easy to order, good selection of merchandise, reasonably priced.
The order arrived on time as described. Thank you.
Easy to navigate the site and prices are reasonable.
Easy to navigate the site and prices are reasonable.
I was not happy with the price of my items, the price listed on the ad showing the items was not the price that I was charged, I was charged full price
Love the shirts but because it was folded wheee the yellow part of the vinyl it made a crease there that I can't get out.
Took longer than expected, but overall it was great.
It was great I would prefer a better selection of brands to choose from though.
It was great I would prefer a better selection of brands to choose from though.
It was a quick, easy, and fun process! I love the final product- so comfy!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.