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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Great prices and good product, just like my last order.
Order was accurate, delivery was fast, and great quality of tshirts and sweatshirts. Will definitely order through this company again.
Easy, quick and what I was looking for and needed.
We really like our shirts purchased from Prepsports! They wash well and so far they have not faded or shrunk- even after many washes! T
We really like our shirts purchased from Prepsports! They wash well and so far they have not faded or shrunk- even after many washes! T
It's easy to pick out what you want and to put your school logo
Seems like a decent site so far. Decent variety of clothing and options
So far good quality. I also already ordered a second one, but have not yet received it.
Good! Was worried about time frame, seemed to take awhile.
Great quality and products and we love the ability to customize.
Great quality and products and we love the ability to customize.
Fast and easy to order!
Looks great! Just as I had ordered it!
Very pleased with the variety of materials and logos I could choose from plus quick delivery.
4xl sweatshirt I bought using the sizing chart isn't even close to being accurate in sizing.
Out of stock on a lot of items and not enough big and tall options
Takes too long to deliver. Also, I much prefer 100% cotton
Easy to pick and pay and delivered on time. Picture perfect
Easy to order. Great design and timely delivery. Thank you so much.
A little disappointed in how long it took to print my items
Nice selection, liked them. It took way too long to get order. Over 5 weeks to get it
Nice caps and nice printed logos and got them just in time for the games.
Great customer service, great products, perfect! Every time, every order.
Great customer service, great products, perfect! Every time, every order.
The quality of the items are nice. The stock of some of the items were unavailable
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.