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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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I received my order in a timely way. No hassle. Easy website
Love the options provided by this shop! And the personalization is such a fun detail.
Love the options provided by this shop! And the personalization is such a fun detail.
Awesome. Hat came out great. The time it took was very quick and I appreciate the emails letting me know when it was shipped. And it was shipped on the day it said it was going to be. Will definitely be ordering more.
I did have an issue but they quickly cleared everything immediately!
Great experience! Easily accessible and easy to order
Wish there was more choices of colors for sweatshirts. Could you add in gray along with the black and white?
Wish there was more choices of colors for sweatshirts. Could you add in gray along with the black and white?
Nice website, easy to order, a variety of options.
Nice website, easy to order, a variety of options.
Easy purchase. Reasonably fast shipping. Good communication.
Prices are high and even though both the shorts and shirt are black, they are two different shades of black.
The quality was good and the item arrive within a good timeframe. The size was way bigger than expected. I ordered an XL and it is at least two sizes too big. I will likely need a medium tall shirt. Please advise.
My experience was really great website had a lot of options, so I'm super happy.
Quick and easy process from start to finish. Will order from again
Ordering was simple. I had hoped to have them a little bit faster, but perfection takes time.
I ordered a hat and a sweatshirt and I am happy with both.
Pleased very easy to use cane pretty quickly and happy
Found what I liked and price was right. Website easy to navigate
Found what I liked and price was right. Website easy to navigate
Good logos, easy shopping experience, and quality gear!
Good logos, easy shopping experience!
Wonderful I had a great experience thank you very much
Looks great! Fits perfect! Will be purchasing another shirt
Just what I was looking for. And here are the rest of my minimum of 50 characters. Sorry I'm not more verbose, but what can I really say about a college themed shirt? I think a 50 character minimum for a review is pretty stupid why don't you just accept " nice job" and let it go at that? Have I reached 50 characters yet?
My shopping experience was fine. I was pleased with the number of selections of both designs and items.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.