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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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I have no specific feedback. It was fine. There is nothing more to say here. Having a character requirement is silly.
Easy to look at products but would prefer a filter for size
Easy to look at products but would prefer a filter for size
Difficult navigation through choices. Having to input over category of shopping
Difficult navigation through choices. Having to input over category of shopping
The website was easy to use with clear pictures of the product,
Easy to find what I need for a great prices and great quality spirit wear!
This is my second order from Prep Sportswear. Ordering was easy, communication was great and shipping was fast.
I received my order earlier than expected and it was as I ordered. No issues whatsoever.
It was great, I wish we could have customized it a little more
The site was easy to navigate. Shirts came in a good timely manner.
Quick great product was just what we expected fits well
Easy purchasing experience and quick shipping. Many options available.
It was a very easy website to navigate. Great selection. Will be back!
Very easy to find what you are looking for. Great selection.
Very easy to find what you are looking for. Great selection.
Perfect communication, perfect delivery, products exactly as expected. Thanks!
It was fine. Not much communication on shipping, but the products were delivered on time.
Great it always comes on time and love how it looks
Great it always comes on time and love how it looks
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Merchandise came in on timely manner and was exactly what I was thinking it would be as I ordered it. Thanks!
Wonderful and easy will definitely shop here again
Easy ordering but Shipping was slower than expected
Order was very fast in shipping and actually beat the order from the school
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.