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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Took half a dozen tries for the site to accept my credit card :( Been trying for a week to place an order.
It was great you have lots of great products. So was fun shopping
Was good there was a lot to choose from needed cloths to wear to support York College
I subscribed to receive 30% discount, but did not receive on my order. I. There is no way to physically correspond with someone regarding matters other than a chat room with preset answers. Order took much longer to receive than implied when ordering & never received follow ups without inquiring.
Everything looked good. There was a really long lead time though.
Good selection.
It was worth the wait
Very happy with my order
Excellent. The offing process was easy. I received confirmation of the order. Was updated on the status. Very pleased. Will use again.
Items are great- love them and get lots of comments. Shipping and Arrival time could be faster but understand the delays also. Thanks!
Going to place a new order soon. All fine. Thank you.
Good and informative website
I was a bit disappointed that there was a delay and I had to reach out to the company to get an answer as to why the sweatshirt was late
Easy and quick to order. Lots of choices! Cheaper than other places with the same quality.
Great product. Processing order before shipping is a bit slow tho
Easy to Oder. Nice selection! Been ordering for years and always happy with the quality, pricing and ease of ordering.
Quick & easy Delivery took a little longer than expected.
My son loved it. He graduated from high school from Los Al in 1984.
Received order promptly. Easy site to order items for particular school.
A filter for size would be helpful especially with so many out of stock.
The variety of styles and color is great but disappointing when make final selection only to find out of my size.
Easy to find what I was looking for. Great options!
Simple without complications. Just as ordered and advertised
Very easy to locate what I was looking for, and the customization feature is awesome.
Appreciate that I can order from the university I work for at a good price.
Easy ordering and nice variety of monograms available
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.