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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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The company has stolen my payment. I paid for goods, never received them, no tracking info, nothing. They ignore all of my emails and there is no other way to reach them. Be very careful. The other reviews are left via bots. Don't get scammed like I did.
Go Wilkes! Hosty all day! #50
Player to be watched Julian Hosty
Should have rush shipping option. Order process was easy
We're satisfied with our shirts. It did take longer than we anticipated.
Easy to navigate website
Took a little longer than expected to arrive but overall, nice product!
Fine.No problems. Delivery took longer than I anticipated.
Lots of the shirts I wanted were not available in my size so I had to order from mens.
I ordered my item and was pleased with the results.
So far, so good. Wish there were more current reviews regarding sizing. It would be very helpful. Very nice merchandise.
Very good experience placing order. About 1/2 hour after placing order, I changed size with no problem. Merchandise arrived promptly. Tee-shirts run very small, so if person is not ultra thin, order larger size. I was very happy with the order which I had purchased for my granddaughter who is entering Medical School.
Good selection. Appreciate size charts and product descriptions.
Easy to use, fast process! My family and kids are satisfied with the products.
Easy ordering online and many options! Very prompt with answers to my questions!
Good website, easy ordering processed. It would have been helpful is shipping was updated during the process.
It was processed quickly and the product was as advertised.
Thanks for easy shopping awesome design and look forward to wearing on college day
Expensive shipping.
Took a little longer than I expected but I received my order in advance of an event at which I wanted to wear the items.
Thank you for that!
Too long a wait for delivery but very happy with the product
Site is very slow however product is just as described.
Easy to navigate and find what I was looking for. I will order again and refer family and friends for all their needs.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.