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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Good stuff my man
I have to fill in the rest of this blank space but good stuff
Shopping was fine. But the shirts are awful. I washed them and the women's shirts are fine but the men's shirts are burn or something from the sink screening. They are un wearable
I appreciate the accuracy and promptness of my shopping experience.
Easy to order and fair prices! My granddaughter loved everything!
Easy online ordering and didn't have to wait long before receiving it
Great Experience! I will be using you for my custom college gear going forward.
Easy to find items I'm looking for. Had a few out of stock tho.
Easy to find items I'm looking for. Had a few out of stock tho.
Great site with lots of options. Takes a bit of time to get the order.
So easy and love the detailed notes. I am wearing it all the time! Thank you for such great quality!
Everything looked great! Communication about the order was very helpful.
Good. Wish you could switch front images to back of item. And need tall options
Good experience, just in time for the high school volleyball season.
Very easy to use and no problems ordering the website itself was easy to use
Thank you for reproducing older styles for so many schools.
Easy shopping and customization! Our student was excited to shop for new school gear with her class year. The process provided an update as to when the order was being processed and when it shipped. All timely.
It was a nice experience and easy ordering system. Appreciate the update along the production and shipping schedule.
Overall ok. Took longer than I expected to ship from time of placing order.
I was concerned about not getting my order in time for my 40th high school class reunion. It took about 10-11 days before the order went out for delivery, which I expected. Delivery was much faster than I expected and I had my shirts in time!
Easy website to navigate, had chat with customer service, very helpful.
My experience was a very good one and I will continue to order in the future
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.