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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Experience was good. Easy shopping and great choice in style, color, and sizes.
The site is well organized and easy to navigate. I found exactly what I wanted and was able to make everything custom. Quick checkout and great selection for the price!
It was very easy to use and a lot to choose from. The choices of designs are great.
It was very easy to use and a lot to choose from.
Very pleasant. Good options, prices a little high.
Nice product. I was able to pick out the shirt and logo quickly. Website was easy to use.It did take a few days longer than I expected to receive my product. I will enjoy my t-shirt and tell others where I found it. Thanks.
No updates on the order no shipping information until the last minute
LOVED the custom jersey! It was ordered for my nephew and he is wearing it everyday
Delivery was fast, merchandise was exactly what I wanted. Personalized embroidery came out perfect!
Very pleased. I selected the color and design and it was made to order. Didn't have to wait long for it to be made and delivered.
Fast shipping, everything as ordered, great quality printing!
A great transaction with an easy to ordering system.
Great quality and selection of different products.
I love the choices for band and sports. I am a band Mom and I enjoy the selection.
Love the designs but the product and shipping took awhile.
Great place to shop. Good quality! The shirts were delivered in a reasonable amount of time.
The quality of the hoodies we ordered was awesome. And the communication about the status of our order was wonderful.
Easy to navigate. It took a little longer than I expected, but the product was great.
Yes, Shipping is expensive. From the time the order was placed to the time that it was shipped took about 2 weeks. Could you expedite production to ship earlier?
The custom made T-Shirt came as advertised, and the size fits perfectly! Thank you for the great job!
The website was very easy to navigate. I was able to customize the sweatshirt to support my daughter on the High School dance team.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.