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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Love the products, but they took a very long time to arrive.
I understand why the delivery took so long. It's still an issue with Covid still going on. I had no problem with how long the order took. I did have a problem with the quality however, see comments below.
Took a while to get here. But other than that I'm happy
Everything went smoothly! Happy with the products.
Always a good shopping experience with Prep Sportswear!
My son loved his sweatshirt. Such a great selection to choose from.
Looks great. Just took long to arrive. The website does not explain time of delivery not how long it will take to produce.
It was horrible the design was ugly and it took too long to get.
Received order in a timely manner. Great quality and designs
Only order if you want trash unlicensed apparel, that will never actually show up.
This company is a scam.
I received my order just find, without any problems. I would probably use this company for any if I have to order again.
Easy to order and the product was delivered in an appropriate amount of time!
I needed one size larger no return policy so it is the thought that counts for a gift that doesn't fit.
Easy ordering merchandise, website was easy to understand
I have a lot of good to say and one bad. I ordered 2 XXXL shirts and one XXXL sweatshirt. The two shorts are fabulous. Great quality. I was impressed with the quality and delivery. Fantastic! I wear them all the time and even reordered for my brothers and my mom as christmas presents. The sweatshirt looked great but I didnt try it on until last week. It was suppose to be a 3x and I was sent a 2x. It was after your 15 day return policy. So I am stuck.
Order took really long to get. Overall the shirt and sweatshirt are really nice.
Nice t shirts good material well made, arrived quickly
Shipping was all over the place but the product was in great condition!
It was okay, the product I got were good Quality but the mask needed to be bigger.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.