PrepaidnGift BalanceReviews 271

Received card as a Christmas gift and spent many hours trying to activate it online. Then called the customer service number and was on hold forever. I read the comments and someone said to use firefox so while hold, I downloaded the Firefox browser and waited for it to load. Was able to log in and the Register Gift Card link took a million years to load but then bombed out when I entered my address. Stay away from this gift card!

I am a teacher and often receive gift cards from my students. I received a prepaid visa for $50 recently. I have now been trying for 3 hours to activate my card. The website wouldn't load on my phone for 45 minutes. Finally got the sign in screen, entered my information, and it froze. After reading reviews from people who had similar problems, I used the customer service number. It prompted me to enter the pertinent numbers, yay, I thought, success. When I entered it, it said they would send a text with instructions. Waited 10 minutes, no text, so hung up and tried the website again. 20 minutes later I got a text with a link, tried the link, and back to the non-loading website. Finally got through to customer service who said they are doing maintenance and to try back in a max of 2 hours. I'd be hopeful, but the reviews I've read said they experienced this as well with no luck (calling back later got the same message). I guarantee I will no be purchasing any of these gift cards for others in the future!

I put $400.00 on a Prepaid Balance Visa Gift Card, after using the card for several purchases, I signed on line to find out I had a negative balance! When I called the company they said some retailers hold certain amounts but they will put my money back. After 3 weeks my money has not been put back on my card, They blocked my from the website so I cant pull up any of my transactions and on top of all that they told me the first person I spoke with didnt know what she was talking about! So my money is missing and I cant even verify my transactions! Employee and Manager are rude as hell! I feel like they stole money from me!

I was given two gift cards for my birthday. What a waste of time! I received these almost a month ago and STILL have yet to be able to go online to use these to purchase.

Every time I try going on their website "prepaidgiftbalance.com" it ALWAYS fails, times out, etc.

I have NEVER come across a prepaid gift card that costs this much to use and then the hassles - have to register online before I can use it?

Customer service is a joke. I keep getting put on hold (after at least 10 to 15 minutes of waiting) and then only to be told, the website is experiencing higher than normal volume, try again in a couple hours.

Or if I wanted to register with a live person, I'm put on hold AGAIN, and passed around like some floozy at a biker bar.

This is by far THE worst company I've ever dealt with. What's even more sad it's YOUR money to start with. All this hassle to use your own money.

Never again. Shame on Kroger for even stocking this product.

I am extremely disappointed in this service. First of all, why do I have to register it to make an online purchase? Then, when I go to the website to register, it doesn't do anything. Next I called and they texted me a registration link. That was easy to use, except it failed at the end. Then I had to speak to a rep, which was fine, she sounded like she was used to lots of complaints, although she did complete the registration, but then had to break the news to me that I had to wait an hour to use the card. I have never seen this kind of nonsense for something I paid for. I will be sure to spread the word to everyone I know.

Error processing. Obama and the "shadow" government have been working on the kinks to make SURE you have no anonomyous way of paying anything without the government tracking you down and collecting the info that can be used against you at any time and I mean ANY time years later. T
That is why for the gift card stuff working less and less.

Obama passed a rule secretly that you can't use gift cards international anymore but a lot of people only noticed the hard way and started complaining "My VISA gift card won't work in XYZ country and it's perfectly valid" with the usual generic answers.

If they had their way you wouldn't be allowed to even use cash!.

Hillary wanted to put TSA on trains and buses for "your safety" but to keep tabs on who is on her league and who isn't. People have randomly "died" under her including the person who claimed he started the who Russian crap and a few days later died mysteriously. Typical pattern.

They want the chip in your head as your ID wherever you go. There has been experimental stores that have systems to take money out of your bank account just by walking out the door thru sensors installed. Cashier less shopping.

I bought a new card. As soon as opened it to activate it told me that the three-digit code on the back is invalid. I called customer service and they told me that the card has a balance of zero because there was a transaction posted. Mind you this is within 5 minutes of me taking the card out of the package it comes in. I have now called three times to try to dispute this charge and I always get the same "no dispute agents are available, they are here 24/7 but today nobody came to work". Seriously! THis is what they tell me!.

I've been using cards from this company for a couple years now. Since then, I've had times where it works just fine, but other times, it messes up. Today, I tried using the website to check the balances of several cards I have, but it kept telling me the numbers were wrong. I tried calling, and I think they have my number blocked, because calls to them won't even connect. Yet, I used one of the cards today and it worked just fine.

I came to these reviews because when I tried to access the website to register my card, my computer said it was not protected. However, there still is a way to register it. If you call the number on the back of the paper (*******536) then you're taken to an automated program that can help you set up your card. It is annoying that you can't just use the instructions they give you, but if you have purchased this card, you can still use your money.

Bought my first item online and the card was not immediately rejected, so I believe the registering worked. HOWEVER, if you are considering buying this card, don't. There are other card services that are so much easier to use and could save you some troubles.