PrepaidnGift BalanceReviews 271

I received a $100 gift card from a local company. I was excited because I never win anything. I went to use the card and it was declined. I called to get the balance and it was $11.67. The other $88 was used online by someone who either stole the card number or was issued a duplicate card.

Called customer service and was told that I need to provide them with a receipt and photocopies of my private information in order to prove I own the card. I informed them this was a gift card and I didn't buy it and they essentially said tough $#*!.

They didn't want to hear about the issue, they didn't want to look into the issue and certainly did not want to take care of the issue. I was treated like a criminal because I didn't use my gift money before somebody could steal it.

Prepaidgiftbalamce.com, you should be ashamed of yourself.

Funds were stolen within a day of loading the card. Website was not working properly. The site would error when inputting the card number and support phone number didn't even work. Called from different phones and would immediately get disconnected. Accessed website days later and only then was I able to see the purchase history and that the funds were used (stolen) immediately. Called support number and after being on hold for 20 minutes, customer service rep (Kristian?) was rude AF. Acted like she couldn't be bothered. Hung up on me before all my questions were answered.

FIRST WE HAD ISSUES WITH THEIR WEBSITE... IT DOESN'T WORK! KEEPS KICKING YOU BACK TO LOGIN SCREEN. NOW, FOR THE PAST 24 HOURS, WE HAVE BEEN CALLING THEIR *******536 "CUSTOMER SERVICE" # AND THE CALL CANNOT EVEN GO THROUGH! CARD IS BEING DENIED FOR PURCHASES LESS THAN $20 WITH OVER $300 BALANCE! THEFT! SCAM! MY KIDS GOT THESE CARDS FROM THEIR GRANDPARENTS FOR CHRISTMAS AND NOW THEY ARE $300 PIECES OF WORTHLESS PLASTIC!

So, I have a card, I've made a transaction and... it was fine, that's it. In fact I made a second purchase before things went straight to hell. Websites started declining me, supposedly because I didn't have enough money on my card. That was my fault, yeah, so I checked my transactions and turns out, I spent more than I meant to on the first purchase. So I waited around to see when the orders would be redacted... and they kicked me off the site. Really? First off, why? I bought your trash so I deserve to use it, no? I've been waiting for about 10 days now, either the site is down (which if it is, there should be some sort of error message, but no, they can't even afford that with the money they've taken from us), or they legit said "F* you man, we're not letting you back on the site because you bein' suspicious and crap" I mean, all I did was log in? Why are you acting this way? Ughhh, tbh just stick to other gift cards, like Amazon, Gamestop, etc. No I would not recommend buying from this company, and I find it quite laughable that they deem this attitude as acceptable in common times. Caution: If you see prepaidgiftbalance.com on your Visa gift card... you're gonna have a bad time.

Unable to use card and unable to log in to the account also I have contacted customer service by calling at the number on the back of the card, my card has been deactivated because a supposed fraud committed with that card, now to reactivate the card I am requested to send a copy of my ID, a copy of my Social security number and a proof of my address, of course I'm not that stupid, I'm contacting BBB to ask for help on solving this issue.

Bought a $500 prepaid visa and had to register it over the phone because the website would return to login if I tried to register it online, and used the phone registration to do it finally. A few days later, the card is blocked due to a charge at a city 60+ miles away from where I am, to which they used $215 for Albertsons! Called the company to dispute the charge and was on hold for over an hour and 20 more minutes getting the customer service person to put in a dispute form. After receiving the paperwork in the mail, I had to fax it and it could take up to 90 days for a resolution! Unbelievable! Avoid this garbage excuse for a company!

Also the website does not load 99 percent of the time, to which it just goes back to the login page without anything happening, or it will error out and not recognize the card number!