Pottery Barn

I called the Valencia Pottery Barn in a quest for red dinner plates. Robynne answered the phone and put me on hold for 3 minutes. She found the plates and gave me the sale price. When I arrived at the store, the plates were waiting for me at the front register. The cashier (associate #*******) wrapped them so thoroughly that you would have thought I had spent a fortune. Everyone was friendly and efficient. This is why I don't shop on line. It's nice to receive personal service.

I got a sofa and love seat Oct. 2017.
As of Aug. 2018 the feathers are flying all over the place.
Cushions have big indentations. This was supposed to be top of the line.
The sofa cost 3099 the love seat 2799 dollar.
Complained my warranty expired.
I looked how long a sofa is supposed to last, 7-15 years.
Not so from Pottery Barn. I can not even give one star.

Staff are not attentive to customers. Staff on the phone ignoring needs of buying customers.I will not patronize this business anymore.went to the store to make a purchase.Staff continued to talk on headpiece while I was waiting to purchase.It is the customers who keeps the lights on.

I had purchased a table which went on sale 10 days later. I was told no when I asked for a price adjustment. However, they later changed their mind and issued a merchandise card. Very pleased.

Such beautiful items, amazing quality <3 Favourite store. Expensive but you can always find affordable options and sales occur quite often. <3

My wife is a long time clients. She loves it. When I shop with her, love it too. Well priced high quality items, generally excellent service

I received an online ordered lamp which I loved until I tried to put the shade on. The finial and harp would not work for the lamp, and he finial was stripped and nothing would hold the shade in place. I called Customer Service, waited maybe 4/5 minutes and dealt with Ryan. He completely understood my dilemma; even though I no longer had my order number. He had a brand new lamp sent to my house; to replace the prior one; Ithe replacement came in a very timely manner and it was perfect. I am a very happy PB customer.

Awesome quality all the time! I bought the Lilly Pulitzer bedding, duvet, sheets, dust ruffle and pillows all great

Just have to share how happy I have been with potterybarn. Whether it's dot com or in the retail store these people seem to have the formula for keeping customers happy without compromise. Been shopping here for more than 20 years with not one negative experience. The rep I dealt with today went out of her way to get me a price adjustment. Although they have a new policy where customer would have to actually return an item then re-purchase at new price; Has not always been this way. Prior to, you could just call CS and adjustment would be made if price drop occurred within 14 days, no return was necessary. I was annoyed to learn they changed the policy because there were several items from my order that went cheaper right after I purchased. But the rep totally empathized with me, grand fathered me in as loyal customer. This totally turned my sad face to happy and resulted in a credit of nearly $40. Now we all know many retailers would tell you policy changed, end of story. For PB to make an exception for little ole me as a CS gesture is impressive. They care about service and loyalty. If you are budget conscious, don't underestimate the power of a price adjustment. Rarely any retailers advertise this, but most will do it so take advantage. I call this the unadvertised rebate. Thumbs up Pottery Barn!

I shop at Pottery Barn quite often for home accents/bedding and their quality is superb! I had an issue with a comforter about a year ago and they replaced it without any hassle. Definitely a company you want to deal with.

After reading your reviews I opted for a Quatrine sofa. Thank you for you help. It is a bit pricier but well worth it. Quatrine custom furniture.

Pottery Barn feels like home to me. I like that everything is a balance of natural elements and colors. Very easy and comfortable.

Pottery Barn is so unique in the idea that they are constantly sending out new catalogs full of fresh designs! I love color and don't relegate my decorative ideas to the humdrum of "country" or "brown". I love COLOR. Pottery Barn, West Elm, Williams & Sonoma & Grandin Road have practically decorated my home. I have had to return an item or two to Pottery Barn but they quickly put the money back on my card without a hitch. Everything is top quality and customer service is superb and always offers up anything if you are not happy. If you use your Pottery Barn card you get REWARDS that are SO worth it! FREE $$$ to shop with! As anything in life "you pay for what you get ". My home is my life so I want it to be my showpiece. It of course will never be completely finished because of these fabulous stores! I would recommend Pottery Barn to anyone!

I can't say enough good things about Pottery Barn and my experience in the last couple of months working with the designers. I am a midwife in southern California. When the new owner of the business in which I rent a small room, redecorated and painted the walls grey, it was not pretty, warm or inviting!

One day while shopping for a rug at the Pottery Barn in Temecula, I decided to take advantage of Pottery Barn's free design service. In my first appointment, designer Kathleen Polin came out to my office, measured, talked to me about what I needed; then went to work drawing up, by the inch, a functional, sophisticated, and pretty design plan. She drew everything to scale, so completely that when my handyman hung the pictures, clock and shelf, he knew exactly how many inches from the floor, ceiling and wall corners to place them.

In my second meeting with Kathleen at the store, she helped me to choose chairs, tables, lamps and fabric. This room took about 2 months to complete. Most of the items arrived by post to my door within a week or 2; a couple of things I picked up at the store and the upholstered chairs were delivered in about 2 months from when the order was placed.

I've gotten so many compliments on my office from clients; the room is a warm, inviting, sophisticated, friendly, and elegant place for moms and dads to receive care.

I love this brand and this place. I know it is on the pricer side but I know it is high quality. I like their online store as well.

When I feel like my decor is a little blase and needs some spicing up I simply head to their website or in store where all my decor senses are heightened, and I usually walk away having spent a lot of money. My wallet hates them, but I love them and will be a customer for life!

Fantastic products, wonderful and beautifully set up displays. It really makes you creative just to go in there. The prices are on the high side, but not bad for the quality. I always find a little something to brighten my day.

Who doesnt love pottery barn? It is always fun to browse and the staff and very friendly and helpful.

They spend time with pets and are with boarders 24/7.
I reccomend Pet Smart Duluth GA
Love their daily poted pictures.

Redid my bedroom and went with the works: bed, dresser, chest, nightstands, new linens, duvets, pillows galore! The furniture was the biggest pain in the neck had to send the first set back because it came in the wrong color from what I requested, but the replacement came in a reasonable amount of time and my room is so beautiful! Will definitely choose PB for my next remodel.

I've been buying online with this company for years, and I've only received one defective product which was damaged during transportation. I contacted customer service which was a pleasant, quick experience and they issued a new product to me very quickly. High quality products, and great customer service.

Everything I have purchased from Pottery Barn has been great and delivered on time. I just wish the prices were a little lower

I found the best gift at an incredibly low price for a wedding.