Postmates

I put an order in through Postmates for Smashburger for four different burgers and some fries. When the order arrived it was for four classic smash burgers, none of which I had ordered. What was worse is that one lunch was for a woman with celiac who could no longer eat her lunch and one was for a co-worker that did not eat red meat for religious reasons and was waiting on a turkey burger. Frustrated and highly embarrassed as I was buying for the whole office I tried to contact their customer support. Initially, they responded and gave me $7.00 back, not even a quarter of the disastrous order. Since then I have emailed their customer support center daily requesting a call from a live human being and there has been no response. I want everyone to know that this place has NO customer service, careless drivers, and NOT to order through them EVER.

Stay the hell away from this app. My coworkers and I waited an hour for our food and received a confirmation email that our food was being prepared. After waiting outside the building for 20 minutes I emailed Postmates and they basically said sorry won't happen again and updated the arrival time to an hour later. Then, after I emailed them demanding a refund and saying this was unacceptable, they cancelled my order and all they would offer was a $3 credit. I am beyond furious. Never again!

I placed an order THREE HOURS ago. The restaurant said the food was ready 30 minutes after I ordered. My card has been charged, yet here I sit without any food. The policy clearly states that if I cancel my order, I will still be charged. At this point, now I know how this company makes their money. You charge customers for a product they will never receive, and after they wait several hours and cancel their order, you get your money and we get absolutely nothing. This business needs to be shut down.

Ordered empeñadas for pickup. Was charged $4.50 each and when I went to pick up the stores sells them for $2.99. I will never use this online order service again. Also when you order the photo showed 3 but you only get one.

I will never use postmates again. I had a very rude and unsafe delivery person and reported him and found the company could care less. I am very worried this driver will come back to my house and stalk or damage something on my property. I do not feel the company takes responsibility or screens their delivery employees. There are other services for food delivery use them for your safety.

I stopped ordering through this app a while back because something would always be wrong. Most drivers take their time with getting your food to you. Other times the driver will deliver it to the wrong address and won't communicate with you in order to get your food. Postmates will not give ua refund they will give you a credit to the app which is not helpful especially if you are not planning on using the app again. Stay away from this company

I tried Postmates for the first time a few days ago and it was a total nightmare. First, I had to struggle to find the restaurant. Then when I tried to place the order, there was this ridiculous process of creating an account, involving a progress icon that never stopped, and then a series of emails saying there was unusual activity on my account so it had been temporarily suspended. I persisted in trying to register and suddenly there was a message saying my order had been completed and I should expect my food within 55 minutes. Well, 55 minutes passed and no delivery, and none ever. So I submitted a complaint (after a lengthy search to find where), and then ensued another round of emails in which they ignored the software problems I had described and just said my credit card pending authorization would disappear in a few days, as if this was the main problem. The Postmates software is hopeless, and their support is no better.