Postmates

We used Walmart app to place an order for our family of $200 Worth of food. Guess what? Apparently Walmart uses postmates to deliver people's food orders placed from Online or using the app. Well long story short, the postmates driver decided to keep all our food and we are asked out of our money back for the next three days! I plan to get drivers information as they have ours and will be sure they get fired and will have there information! No one in Vegas should use postmates

It was over * *** hours before my order was delivered even though I live just * blocks from the restaurant (I'm disabled), my order cost $**.**, it was absolutely COLD! And each taco was very poorly made (almost no ingredients), and I was not given a receipt which the manager said I needed to replace my order HOT. Not happy! What can you do to help me? At this point, I will return the cold food and I would like a refund.**Thank you for any help,**Richard Edgeworth****-***-****

I would give zero stars if it was an option. Absolutely HORRIBLE delivery service! Do NOT USE! They cancel orders frequently after charging your card for it, and when they do decide to show up, its more than an hour later, when food is cold and/or soggy. I am not sure what is going on with this company, but they really need to get it together, or shut it down!

If I could give them a negative review I would. I ordered food that was $10.99 and the total came out to be $22.08 which I thought was high. As soon as I placed the order I was charged for $28.04 with no detail as to where the increased price came from (in fact, the total on the order still shows $22.08). I submitted a report which was changed to "resolved" without ever being contacted and the charge still standing. By the morning, they had charged my account $33.66. The total for the food only, no taxes or fees included, showed to be $22.66. When I emailed, they claimed the price of the food can change depending on the merchants, which was untrue in my case because I called the restaurant which confirmed the original price of $10.99. This is a huge RIP off and I am deleting this app as soon as I get my refund.

Their subscription service implies that you will get free delivery with the monthly or annual fee. In practice they will then charge you $5+ per order in "fees". These are the delivery charges essentially masked as operating expenses which are one in the she for a delivery company. If you are not a member you are then charged twice for the same service(double dipping is illegal in many states). The consumer does not know this unless they have used the service before and had the rude awakening when your $25 food order becomes $31 with delivery fee which itself then becomes $38 with taxes and fees($2 tax + $5 fees) making your $25 order $38 before tip for the driver. The tips are a whole other scam according to drivers who claim they don't get the same that you give or sometimes anything at all.

They are double dipping and using misleading marketing practices.

This must be a terrible place to work. I ordered for the first time today. My order was incorrect and missing two items. I notified Postmates. A person responded, advising me that I would get a refund for one item. I emailed again, asking why. No response.

And BTW, Postmates system for notifying it of errors is cumbersome and not at all user-friendly.

UPDATE: I eventually got a response from a Postmates rep and after some wait, I finally got a refund for both items that were left out of my order.

The stole my $45, they was rude, I decided to try them out because of their fake promotion, I didn't place any order and I was charged 45 Dollars, I asked them through chat box and they rudely told me that they don't have a number to call them because I asked for their customer service number. I called uber eats and the person I spoke with directed me to postmates customer support team, the lady was rude and hang up the phone I called back and someone named Antonio picked the call and was rude and racist. I didn't place any order, they wrongful changed me for an order that I didn't place. I deserve my full refund because other companies would have given me my full refund.They said they don't care how I feel and told me that I can't get my money. I will never advise anyone to use them. Their customer representatives needs to be fired.

Ordered food from Ruth's Chris at 6:15. They told me it was picked up. It never arrived. At 8:45 postmates cancelled the order. There was no cell number or email address to check on the order during this time. Never will I ever order for a restaurant that contracts thru Postmates.

I added a new credit card to my Postmates account. A screen popped up saying it had been successfully submitted. So I went ahead and placed my order. Later, I get a receipt in my email showing that they had charged my old credit card. When I contacted customer service to fix this, they looked it up and told me that my new card had never registered on the site! This, even though a screen informed me that it had been successfully submitted! An obvious technical glitch on their part, yet customer service refused to admit to their mistake, as well as making no effort to fix the situation. Very poorly set up system and runs essentially like a mom and pop store. PLEASE refrain from using this service! They also grossly overcharge you in the name of processing fees.

After I placed an order for Rubio's, I deleted an order on October 13,2024. I was only partially credited the order according to my bank records. I was still showing an $6.37 for the delivery & tax they charge. I contacted the company on the morning of 10/16/24, because that is when I showed being partially credited on my bank account. I then contacted POSTMATES to get a FULL REFUND because I was only credited $18.46 instead of the FULL AMOUNT WHICH WAS $24.83. POSTMATES told me because it was more than 2 days after the order THEY COULD NOT ISSUE ME a REFUND. What THEIFS. So I was charged $6.37 for an order that I CANCELLED & NEVER GOT. Everyone BEWARE of POSTMATES SHADY BUSINESS PRACTICES!

So I ordered from them on April 6th food was delivered and there was an issue with my order. However when I attempted to contact support the website took me to Uber Eats and I specifically ordered on Postmates. My order was not available on Uber Eats since I did not order on there. Now magically today I am able to contact them but they will not issue a refund because apparently it's out of their refund time. But that's not fair if I wasn't able to contact you the day of my order to get this resolved and I have video proof and photos as well.

I do post mates ready to leave I try really hard the pay sucks and I always communicate with customers letting them know times food not ready yet. Ect. But the pay is unfair 3.45 per delivery maybe 2.50. I mean we drivers work really hard I also do door dash least I let the customer and door dash no what s going on and get paid good money. But really gas is going up so does the pay. The owner needs to know about this before they loose employees. I like to see customers happy I dont ask for tips but sure helps I also know its expensive to order through these apps. I hope the owner reads this reviews. Here a picture to show what we get paid. I mean it great and all but please every thing going help help your bussiness grow to.

Postmates is the worst delivery company on the planet. I scheduled a large order for employees a day before. They charged me hundreds of dollars but the restaurants never got the order. I tried to contact them before hand to explain the issue but they never got back to me. Now I have to pay hundred and hundreds of dollars for meal penalty. A rip company with terrible customer service. Save your self the stress and use DoorDash, Uber eats or any other delivery or pick up service.