• Poshmark

Poshmark

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Overview

Poshmark has a rating of 1.36 stars from 2,826 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 56th among Consignment sites.

  • Service
    702
  • Value
    634
  • Shipping
    618
  • Returns
    594
  • Quality
    573
Positive reviews (last 12 months): 5%
Positive
15
Neutral
6
Negative
282
749
See all photos

What reviewers want you to know

Positive highlights

  • I have heard that you do have a good customer service, i beg to please consider my request and help me one time.
  • The 5 stars and nice love notes make me feel I am doing a good job.

Critical highlights

  • There is no phone number to call, all communication is through email and they simply stopped responding.
  • Instead it planned to keep the credit card to suck a monthly fee.
How would you rate Poshmark?
Top Positive Review

“Good product at good price”

Vadim K.
3/15/24

I bought a hand cream. I liked the product. The delivery was quick. The description was correct. I am very happy about the delivery and service.

Top Critical Review

“Return policies are meant to protect sellers of improper/defective items”

F T.
2/4/24

I purchased a men's sports jersey as a gift but we did not discover it was a woman's jersey until the recipient opened several weeks later. However, even though I notified Poshmark within minutes of discovering the problem, they denied all claims and stated the item was correct. So any deceit by the seller is acceptable by Poshmark, even it isn't obvious, unless you discover it immediately. Placing all of the responsibility on the buyer despite the clear mistake/fraud of the seller is the wrong way to do business.

Reviews (2,826)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (94) credit card (100) return policy (80) return request (27) customer service (689) love notes (31) post office (52)
Thumbnail of user widalysm
1 review
11 helpful votes
June 3rd, 2020

If I sell a item on poshmark but depending on the time or day I sold it and I need to send it the next business day I can not use the first shipping label that Pm send me because it will say the date I sold it. It needs to say the same date that I'm going to send the package. The post office don't want to accept the package if the label has yesterday's date. So if you just want to reprint the shipping label to tell the date of the day you're going to send it go into your Pm account select the order you want to ship and press the one that says label expired if you just want to change the date. Thanks

Thumbnail of user louiseh268
1 review
3 helpful votes
February 13th, 2022

I have had several cases where the customer claims damage has taken place on an item so they can get a refund. I package my items in bubble wrap and plastic where they will be safe and shipped in the approved mailing box. I have no issue with Poshmark yet but some of the buyers are professional scammers. BEWARE!

Tip for consumers:
This is from the sellers prospective.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gracem489
4 reviews
4 helpful votes
March 16th, 2022

I don't know what it's like to sell on poshmark.ca but my experience as a (Canadian) buyer has been excellent. The vast majority of sellers are responsive, prompt and reasonable. Solid offers (not lowballing) are generally accepted or countered. Moreover, I like doing commerce within Canada. It's good for our economy, nést-ce-pas? And everything is tracked via Canada Post. You never have to worry about Customs' lags and fees. It's true that a very small minority of sellers don't ship. They simply don't. However, Poshmark will return your funds to you if the seller hasn't shipped within 7 days. A workaround is to make a reasonable/decent offer. That way, your money isn't held up even if the seller ignores your offer. I believe there's a 24-hour window for this type of transaction. I've found some wonderful items on Poshmark.ca. The shipping is a little pricey, but often enough a seller offers reduced shipping. If I could, I would leave a four-and-a-half star rating.

Tip for consumers:
Make solid/decent/reasonable offers. That way, if the seller doesn't respond, your funds won't be tied up.

Products used:
shoes, dresses, belts, purses, jewelry, gifts

Thumbnail of user mb792
4 reviews
4 helpful votes
November 7th, 2022
Verified purchase

I have been using Poshmark mostly to purchase used clothing and some home decor. So far I haven't had a bad experience but I have noticed some sellers misrepresenting their items. I do my research prior to purchasing to determine what the original retail price was and actual measurements etc. Some sellers offer this information and some are too lazy too. There is some price gauging on there but I have seen far worse elsewhere. Recently a seller was selling a Reborn Baby Doll and they sell the same doll on Amazon but the seller was charging $30 more. My only issue has been how long it takes the seller to ship. They tend to delay for some reason. Overall it isn't a very stressful experience.

Tip for consumers:
Google search the item to establish original value.

Products used:
clothing, toys, decor

Service
Value
Shipping
Quality
Thumbnail of user bahal
1 review
2 helpful votes
September 25th, 2021

Only positive experience except shipping is too expensive unless you bundle and the 20 percent they take for commission is too much as well. I'm a single parent trying to sell my things on hand as a desperate measure to survive and the 20 percent they are taking is too much for me to give at this time. Mercarí takes 10 percent which is much more reasonable.

Products used:
From kids clothing to houseware items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alyssajackson86
1 review
2 helpful votes
May 14th, 2023

I have bought from multiple sellers, and I have only had one case of a bad-faith seller in that they were out to scam the buyer. Most sellers are selling clothes to make a small profit since Poshmark has a considerable commission off each sale. I advise someone who is a new posher to have a conversation with the seller under the public listing if you are unsure about the purchase. Make the seller state if there are any stains, defects, or sizing abnormalities.

The bad seller I did have an issue with listed a child-sized skirt under a woman's sizing. Poshmark sided with them after five days of review, so there is no safety net for buyers duped into buying children's clothes the seller listed under adult sizing. This is absurd as I uploaded a screenshot of the brand's size chart, but it was filed under a "fit" issue. No adult woman is going to fit into a small child's skirt.

Products used:
Dresses, skirts, tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user petite1938
1 review
0 helpful votes
December 9th, 2023

To who ever reads this. I ordered from Lululemon a wristlet with 2 small pouches. I have received the wristlet with thanks sent by Poshmark. Today I received an email asking me to go through a maze to inform you that I have received it. I refuse to write passwords to set up an account just to say I received this wristlet. Please pay the manufacture as it was received

Thumbnail of user mjd28
1 review
1 helpful vote
June 18th, 2020

Please hear my request. I am a single mom with a child who is fighting a problem, i usually don't like to share my problems but since i am suffering a big loss and this crucial time has laid me off so every penny counts. I hope you will show some compassion and help this needy mom. My son was heavily intoxicated when he placed this order to impress his girl friend who ended up fighting with him, he used my CC without my knowledge so i said i have not used it, he did not have any sense as to what he was doing. When he realized and i realized it was to late but i still tried sending multiple emails to stop delivery. I am sorry but please help me, the delivery came in and when i opened the box, i am surprised with what i see and how it was falsely advertised, the bag is so cheap that it is not worth the price, it is used, handle is worn off and smells bad, the pictures are taken so nicely to show the bag condition is good but its not, the picture showed a LV box which would impress buyers as actual LV, neither the box came and the bag is not good from inside with that bad smell. Alex i am in no position to bear this loss as i have to save money i was a pay chk to pay chk mom. Please consider my humble request and help me out. Order number Order Id 5ee2499c*******abd607c9e89. I have heard that you do have a good customer service, i beg to please consider my request and help me one time.

Thumbnail of user aikaa
4 reviews
10 helpful votes
June 29th, 2022

I've been on poshmark for 5 years. It's a good place to sell your stuff whether kid's books, toys or clothing. Easy to use website. They are quick to pay you when you made a sale. Also you can find there unique things for a discounted price. So far I have not encountered any problems with. The customer care was also quick to respond when I had a technical issue.
I didn't have to return anything, but the website says they refund if you got counterfeit or not as described.

Products used:
I bought a book and I sold acouple of items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user taraa183
1 review
0 helpful votes
May 19th, 2022

While Poshmark has allowed fair exchange of low cost items such as clothing (Lululemon etc) it has failed in the purchase of higher ticket items. Items are not authenticated by Poshmark prior to sale. BUYER BEWARE.
In my recent experience I received a cheap imitation item that in no way represented it's posted photos. I wrote the company to complain as this was an obvious fake. I was declined stating that an internal review found the item to be authentic. The product was never in their hands. There is a non transparent review of whether an item is genuine. DO NOT BUY HIGH END ITEMS HERE EVER.

Tip for consumers:
NEVER BUY HIGHEND BRANDS
LIKELY FAKE

Products used:
Clothing
Sunglasses
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user merrils9
2 reviews
0 helpful votes
February 18th, 2023
Verified purchase

I have found Poshmark to meet my needs. I have found (mostly) truth in advertisement.

I like the bundle discounts.

I don't like the shipping & handling is the same amount even for one small item.

I love the nice notes from sellers that come in many packages.

Products used:
I have used most all of the products purchased. The rest I donate.

Service
Value
Shipping
Quality
Thumbnail of user ferriererica
1 review
1 helpful vote
May 21st, 2023

Have been with this app for many years. Love it. Only complaint, these posh show notifications IN APP are super ANNOYING... can't turn them off, and they drown out more valuable notifications. I know there are tabs at the top for different things, but I don't want my main one overrun with show invites! I wish they would fix this- or at least let you opt out. Please fix, poshmark!

Thumbnail of user gordonh248
1 review
1 helpful vote
June 11th, 2022

I gave this 4 Stars for the fact I was refunded but would give no Stars for a product that was listed; I completed the purchase process and then a week and a half to two weeks later the company mails to say the product is not available and would I like to wait or cancel. I canceled because at Amazon, for $5 more, the product, "Keeping Up Appearances" entire series, would have shown up as not available right from the go, and so I would keep looking. There are often times multiple sellers at "Az" who would have what you are looking for and any of them might cost a bit more than the initial one you were looking at, so at least you have an option readily available.
I have done very well with Amazon, Ebay and some other occasional ones I don't frequent and having gotten off to a bad start here wont be returning.:-(.
Forgot to add; I am an older single "dude" and yet their emails to me are all for women's garment and accessories. Now what am I supposed to do with that? One time when I took the link I opened the electronics category but was still getting the girl stuff. For all the bad we hear about Amazon they got customer service right.

Tip for consumers:
Use a credit card to allow you to dispute a bad buy.

Products used:
None

Thumbnail of user mariac509
1 review
5 helpful votes
June 3rd, 2019

Always received exactly what I saw. The one time I received pants that were incorrectly sized and poorly stitched I reached out to Poshmark and got a refund. You have to understand that sellers are not all big companies, they can be students or moms. So items can take time to ship. To communicate with the seller you can comment on their listing. Poshmark refunds you if the items not shipped within a week. Plain and simple.

Thumbnail of user rg388
2 reviews
1 helpful vote
June 23rd, 2020

I've had some ups and downs with this company. For the most part though they were really helpful with most issues, but I did find the longer I've been on the app and the more active I am, the more receptive they are when I contact them about a problem. The 20% fee hurts a little but if you know what you're doing and price your items right it can be a good experience. I find it stressful to figure out the weight and postage of shipping for different items on my own on sites like ebay and depop, so I like that they send you a prepaid label, it makes it super easy. So far (as a Canadian) I've found this is the easiest platform to sell on.

Service
Value
Shipping
Returns
Thumbnail of user mariej80
2 reviews
10 helpful votes
November 15th, 2019

People here with their bad reviews make me believe everyone is a friggin idiot anymore. This ist a company store this is a community like ebay. All posh is is a platform. So you have to be responsible for your transactions. Ask wuestions, request specific pics, do your own research to make sure what youre buying is authentic and undamaged. Then if you receive the wrong thing or its damaged you have evidence for a refud. Something not fitting is not a reason for a refund unless they purposely listed it as S and the tag says XL. So ASK QUESTIONS, and authenticate yourself for designer items. Otherwise its your own damn fault. Been selling two years, never hada return after 500 sales, have bought over 200 items and had problems with only ten, all of which i was refunded for. Only reason im giving four stars is because all customer service is through email, not phone.

Thumbnail of user kellyk241
7 reviews
13 helpful votes
January 31st, 2019

It's great if you're buying. Selling is o. K if it all goes smoothly, but if there's any issues, they protect the buyer over the seller, so it's good... or bad... depending on who you are. I have had pretty much good experiences over 4 years, just one jerk buyer.

Thumbnail of user shawnae11
1 review
2 helpful votes
February 21st, 2019

I've been buying and selling on Posh for about 2 years. Overall, I've had great experiences and will continue to use them. The only thing I really take issue with is the flat rate shipping. There should be a couple of options for shipping. We're paying $6.79 for express 1-3 day shipping but sellers have up to 8 days to ship before you can cancel? So you're paying for express shipping but it could take up to 2 weeks ( or longer)?!?! That's a bit ridiculous. I think if the seller doesn't ship within 1-3 days, the shipping should be refunded to the buyer.

Thumbnail of user rachelr76
1 review
4 helpful votes
August 2nd, 2017

Do your own research, ask sellers questions. I've bought 2 things so far: a dress and a kentucky derby hat. I googled the dress and saw that it's likely some cheap thing made in China and it is. But I only paid $15 so I'm ok with that. The hat I knew had been worn to the derby, has makeup stain on the inside. For what I paid for it, I'm ok with that too. Both items were shipped promptly. Recommended the site to friends, hopefully I've set their expectations accordingly.

Thumbnail of user susanh248
1 review
0 helpful votes
May 17th, 2017

I have over 300 listings on Poshmark of stuff I no longer wear, all in great shape and most like new. I began buying on Poshmark, too. So far, I've not had a problem either buying or selling and I have purchased over 100 items. I have received so many nice things in the mail, I can't believe all of the complaints on here! Aside from people offering me $5 for a $75 sweater, I don't complain. I've mailed back one pair of shorts and a VS hoodie, and was refunded for both.

Thumbnail of user bv12
17 reviews
46 helpful votes
January 1st, 2019

I have purchased 3 times on Poshmark, and have been pleased with every purchase. They were all as described, and received without issue. I am considering selling on Poshmark. The things I didn't like: no response from seller with questions, and the fact that the seller can just not send you the item you bought from them and get away with it. Any seller that posts an item, takes your money, and then just doesn't send you what you paid for is in the wrong, and it's unacceptable. These sellers should have their accounts suspended, and I don't know why Poshmark condones this behavior.

Thumbnail of user emmas197
3 reviews
5 helpful votes
June 2nd, 2019

Sold several pairs of denim clothes to this site and I think in clothes business. They offer best offers. Check them out

Thumbnail of user jessn25
11 reviews
34 helpful votes
October 16th, 2019

I had to write a review so all you hating consumers could read it lol and also so I can share my experience and give a proper, OPEN MINDED perspective of Poshmark as a business.

Here's the thing.

When you buy something retail for FULL price, the more years that pass by, the more that item goes down in value, doesn't matter what damn brand it is. You can't expect to sell a USED and WORN item for more than $50. Sorry, I just don't agree. UNLESS the item is vintage and actually has been around for more than just 10 years. Now that I got that out of the way let's talk about buying, because I'm both a seller and a buyer.

I've never had an issue with buying on Poshmark in terms of the items arriving and not being as advertised, (with a few exceptions). I did get a shirt that had a hole in it that wasn't advertised in the sellers closet, but it's okay I just sewed it, NBD. I ordered a cute vintage backpack and a sweater from another seller and the backpack really, really smelled like the sellers home. Took awhile to air it out but besides that, it was in amazing vintage condition.

I've also had items that just don't fit, (jeans mostly) so I've stopped buying jeans off of Poshmark because common sense, if it's not 100% certain, why bother spending my money on it? I made the decision to buy these items. I knew there was a chance those jeans might not fit but I took the chance and for that reason, I have to live with that decision. Simple. Stop whining about things YOU choose to do.

I get it. If a seller takes pictures of an item and PURPOSELY doesn't show any flaws, that's problematic because that's just straight up ripping someone off, but if something doesn't fit or you don't like it, OH WELL! You bought it. Resell it and move on.

Selling is not easy on Poshmark. I have a mix of modern and vintage clothes and I consider the modern items to be priced VERY, VERY fairly. Mind you, I don't buy "designer" just Forever21, American Eagle, things that really shouldn't be overpriced in the first place!

I've had times where sales are booming and a lot of times when it's not and I question why I even bother, but I still continue to do it. I'm not giving up because I know that someone out there just might come across my listing, make me an offer and love the item.

I'm a very honest seller. Some might say i'm too honest and thats why I don't make sales all the time, but I believe that the consumer should NEVER be lied to, especially because money is involved. Not a lot of people have this standard and pride in what they do, and that's fine, that's them. But do not lump me, an honest, good person just trying to make some extra cash and also genuinely wants the consumer to be happy and love their purchase into the category of crappy sellers. It's not fair!

Not every seller is terrible. Just be more open minded and less ignorant and angry. I know you might be upset that you're out some cash, but in most cases, you make that conscious choice. Don't forget that.

Thumbnail of user nadiam20
3 reviews
26 helpful votes
May 11th, 2018

I realized most reviews are from buyers so I decided to put one in as a seller (even though I did but a few items on the site). Make sure to buy from a reputable seller, one who has a sold item history on their wall and has more then one five star love note if they had sold at least ten items. There are a lot of sellers to just sell a few items in their closet, and some sell it for such a tiny fraction of the cost, so you can get a super awesome deal. HOWEVER, you will also be at risk for slow shipping, unspecified defects on the item, and scammers, so it is a risk (I did buy some awesome deals and they where exactly as described with fast shipping, so this doesn't happen very often!) If you do find a reputable seller on Poshmark, it is a way more fun experience then Ebay... many sellers (like me) love to package items like Christmas gifts and throw in extra freebies inside! :D

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorenh23
1 review
3 helpful votes
February 9th, 2019

I purchased a veil from a seller in California through Poshmark before reading Poshmark's reviews. The item was shipped but the USPS tracking information went completely stale. I reached out to the post office 3 times and got only 1 response. I wrote Poshmark and asked what the next step was while I read their pretty awful reviews and became terrified that I had made a huge mistake. I am writing this review to say that maybe they have made some improvements. Customer service responded within at least 48 hours and told me that after the 14th day (I believe that was the magic number) that the item appears to still be lost by the post office, to write them again. So I wrote them again after the timeline expired to say it was still lost. They replied again within a couple of days, confirmed the item must be lost, and they refunded my money immediately. That's it. No big deal... issue resolved. Just wanted to share my experience.

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