Poshmark has a rating of 1.3 stars from 2,858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 50th among Consignment sites.
I bought a pair of shoes last Oct. And it is now Feb. 28th, more than 5 months ago. It was so bad dealing with them and they were the ones that sent the wrong product. I jumped through multiple hoops for them just so I could return their mistake. This week after dealing with them for over 4 months, the same shoes were returned to me. The address on their return sticker had an apartment # and the seller had moved! I have never received my $88 dollars. They run a scam. There is no accountability with this company! I contacted them again about the returned wrong shoes, and I have not heard back from them. Do not buy from Poshmark!
I used to love selling and buying on Poshmark. It was my go to place to find sold out or rare pieces from clothing brands I love AND I always found some killer deals. It was a great alternative to other social media shopping apps because they had amazing customer service and offered great buyer and seller protection. I could always expect a reply from an actual person within 48 hours (between 2014-2015). Unfortunately, their customer service is essentially non-existent at this point. As a seller, there is no protection. If a buyer damages an item after they receive it or it was damaged in transit, it is your problem. Poshmark will side with the buyer without much question if they submit a report within the 72 hour window. Just this week, one customer purchased a $200 skirt that was brand new with tags. On the 3rd day after arrival she filed a report that it was damaged. Having learned the hard way, I very carefully checked the skirt before shipping (sometimes I even go as far as photographing items a second time as evidence). Poshmark ruled in favor of the buyer without asking for any evidence from my side, even though I alerted them that I had pictures of the skirt prior to shipment. In the claim, it cited a marking (that most definite was not present when it was shipped) AND that the color was not depicted accurately. We used the stock photo from the Reformation website for the exact colorway of the skirt as our photo. I would honestly love to see Poshmark return to its commitment to customer service so users can have faith selling again. Unfortunately, it seems like more and more users are ditching Poshmark for other social media commerce apps. I wish they would invest more into the customers that make the app possible and less into expansion.
The absolute WORST app of all time. Not only do they take 20% of your entire purchase and leave you with very little revenue, they have the WORST customer service. Terrible. Terrible. Terrible. Would not recommend wasting your time with this app. They are not looking to help you at all and all they want is your money.
It's like ebay used to be before they got Crazy. As a buyer you don't have to wade through tons of cheap non US seller junk or see the same listings spamming the site from a few sellers under different names. And when you go to check out you never get a message that something went wrong try again later. It makes buying fun again!
From a seller's standpoint it's less threatening than ebay has become. It's very easy for sellers to pick out the few scammers. Listing WORKS! There are so few glitches on here and they don't change your listings like that other place does.It's like a breath of fresh air or like the good old days at that other place. I recommend trying it with a few small items at first to get your feet wet. You will love it!
You may get lucky and deal with honest sellers, but if you don't, there is no protection for you. I purchased four items. Two were as advertised and with no issue. Of the other two, however, one was a complete scam. It was a homemade cheap knockoff, not what was advertised/shown in photos. The other item was a dry clean only sweater which had obviously been inappropriately cleaned and shrunk at least two sizes. (I have the exact sweater, same size, in another color, so I know.) I contacted customer support, received an auto-response, then nothing else. If things go well, it can be fine, but if there are any issues, there is no protection for you. As someone who has purchased on eBay for years and always had any issue promptly resolved, my experience here was shocking. Where eBay puts processes in place to discourage dishonest sellers, this site seems to only encourage them.
You get no info as to how to contact the seller. Your money is taken and your items are not sent to you. When you inquire about where is your item, they offer to "cancel" so you do NOT get your item and your MONEY is GONE!
NEVER AGAIN POSHMARK! Beware! Beware! Beware!
Someone bought a bundle from me and took out a case against me that was approved. They sent back two out of the three items and got a refund for the whole thing Happened 3 times
A buyer bought a bundle of items from me. The buyer decided to return them for no good reason. When the items returned, two of the most expensive items were broken. I filed a claim and all Poshmark would do was give me a five dollar credit for $50 in damaged items.
I have sold numerous things on this site and people take advantage of niceness and accommodation. Buyers buy things and once they don't like it or change their mind file a case review and Poshmark will side with the buyer 100% of the time in less than a day! The website has no loyalty to the sellers even though without the sellers Poshmark wouldn't exist! Buyers will give low ball offers even though a lot of of the items are super low. EX. $ 5 for a Nasty Girl leather top already marked at $15 and NEVER WORN! I am the last one to write a review but I had glasses shipped out perfectly and the girl said they were damaged and lenses were popped out even though wrapped in tissue paper inside a bag, but because of "proof" with pictures it was accepted to return. This company in the bay area is a joke and not respected clearly by the bay nor users. Bottom line: if you are a seller-get ready to be at the mercy of the buyers and even though they know what they are buying they will get you in trouble and want a return which will be gladly accepted
Love Poshmark! Began selling a little over a month ago and have made a decent amount of money... much more than I would have made selling to Buffalo Exchange. They take a standard $2.95 on sales of less than $15 and then 20% on sales over $15- which kind of sucks but also is reasonable. You must be on your game, make sure to share your listings often and reduce prices if stuff isn't selling. I tried Depop and have had zero success. So far my favorite place to sell my lightly used/nice clothes. Just be prepared to price your stuff at a reasonable price, Poshmark buyers are real bargain hunters. I have found that shoes, high-end jeans, and vintage items sell the best.
I bought a $2000. 00 wedding dress from Poshmark. It's been a week and I haven't received it. When I contacted them they told me to contact the SELLER. I had received an e-mail from POSHMARK that I qualified for the special concierge service and Poshmark had instructed the seller to send the dress to THEM and they would forward it to me. WHERE IS THE DRESS?
Bought a NorthCrest wool sweater that I had an identical one already in a different color. When the posh sweater came it was obviously inappropriately washed, several inches smaller, too tight in the sleeves to wear, and stunk like an old smoked-in hotel room. Took pictures of the sweater laying on top of mine with identical labels showing and obviously much smaller. Posh said the sweater was not misrepresented and that I should have asked for measurements. Ri-i-i-ight. I guess you need to ask if the garments reeks too. Wouldn't even feel good about giving it to Goodwill. Lesson learned. First and last time I'll use Poshmark.
I had purchased form this site in the past, and the experiences were varied at best.
Recently I paid for an item from a seller. The seller accepted my payment, marked the item shipped, and then informed me 2 days after the purchase that the item had already been sold on another site! I did not receive a refund, and in fact was being sent multiple emails from Poshmark to accept the shipment.
It took over seven days to recoup my money through PayPal.
Poshmark did NOT rectify this problem, and the seller was of no assistance either.
I will not purchase from this site again due to the lack of protection they offer.
Poshmark charged my account for an item that I did not purchase. The item was supposedly purchased late at night, and since there is only a three 3 hour window to cancel a purchase... if you are asleep... there is no way to get out of the sale. Word of warning, do not leave your account information for Poshmark to automatically debit... they will do it... and they will do it without consent. They will not refund money... they will allow the bank to cover disputed charges. It is fraudulent related business behavior..
There is NO protection for the sellers. You send your item and you may or may not get paid for your item. If the buyer changes their mind or wants to scam you it's literally allowed by Poshmark!
Don't use this site!
Sold a necklace, the buyer decided they didn't like it and Poshmark allowed the return. I was OK with that, but when I received the returned necklace the buyer had broken the necklace and stole the cloth bag sold in, Poshmark just said Oh well! I immediately froze my account and will sell elsewhere, or give the items to charity. It is too easy to be ripped off on this site as a seller. They also post fake followers to accounts. They have me following over 100 people or accounts, I wasn't following anyone. Very fake and strange.
Poshmark is a joke. They take so much money from both the sellers and buyers for their own profit and charge both parties for shipping. They have never once helped me when I have had issues with being sold inaccurate items and they allow for a lot of scamming on their site. I have had nothing but horrible service from them. I 100% do not recommend this site. I have had much better experiences through eBay, Depop, and Mercari. Poshmark needs to be closed down. They're the greediest and dumbest people to run an online site.
I witnessed a lot on poshmark. Poshmark has many good features that protect their sellers and buyers. The only problem I have is the amount of scammers on here. I sold a few things in which got cancelled a day or 2 later because of an "unverified payment" and posh actually gave me the money and the scammer got my sweater for free. It felt like complete bullsh1t, but at least I got my money. As a buyer that's bought a ton of stuff, I've had a good experience so far. Also, for those who see a brand new designer item going for SUPER CHEAP, don't expect it to be real. Like yeezys going for $100 lol. Come on, It's common sense. Overall, poshmark is not as bad as these other reviews say. It's trustworthy and you have buyer & seller protection. As any other app, just becareful of scammers and have fun poshing. Also, check my profile out,@abeabdull.
Bought a golf sweater pullover that had only been worn a few times. Washed it and it came out with holes in it. Clearly had been abused before it was sold to me. Shouldve been a clear-cut return but Poshmark decided in their infinite wisdom to decline my request. Buy from Poshmark at your peril. I will never again.
I sold a Gucci hat to a woman who then harassed me on the Poshmark site that it was the wrong size and said horrible things. I retaliated and then she proceeded to write something on all my listings. Poshmark accepted her return to me and she returned a completely different piece of junk hat. Poshmark will not answer my emails nor phone calls. I have filed a report with the Better Business Bureau and I'm going to take further action. Do not use this site.
Answer: You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do: 1. Always checkout the seller's reviews. 2. Always ask if there are any flaws with used items. 3. Always ask if sizing is TTS: "true to size" 4. And most importantly, always ask if it's authentic (unless otherwise specified in the description) These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!
Answer: I have received every item I have ever bought on poshmark. It arrived on time and was in the exact condtion as was promised and how it appeared in the pics.
Answer: Well yes she received the boots and probably didnt like them or they didnt fit etc. she is trying to get her money back by trying to re sell them for 70.00 however she would only get 56.00
Answer: It took a long time, but today Poshmark said they refunded the entire purchase amount plus shipping because the booties I ordered were misrepresented. It took About a month and a half. Two times they offered me small credits toward another Poshmark purchase. I filed a very well documented (12 pages of emails, screen shots of the ad and screen shots of dialogue between me and the seller, Kimology) fraud claim with my credit card company, and I emailed Poshmark's customer service to advise them. Two days later they told me they were refunding my money. We'll see if that happens. Poshmark's customer service is terrible, but persistence paid off. Best of luck to you!
Answer: Ask probing questions: non-smoker? Ever been dry cleaned? How worn is it? Cats? Etc
Answer: I have the total opposite reaction to this question. This mystery group that decides what the outcome will be is ridiculous. You can't talk to anyone, and my last attempt to get support through emails, took one month! Not a fan of learning who the good sellers are by trial and error...
Answer: She probably stalked the other seller's listing and found you commented on the item you purchased. So technically, yes they can see what you buy as long as you commented something on the purchased listing.
Answer: Be careful on posh because they do not have your back. There is a lot of scandalous people on posh. Be careful on ebay as well. I bought a Michael Kors set on ebay that was listed as excellent condition but it was stained and reeked of cigarette smoke. Ebay did not refund my money. They said since it wasn't listed as brand new with tags I was screwed. I was out $315. Who wants a handbag and wallet that smells like shit? I think twice before buying on Ebay since that experience. Shame on the dishonest seller and Ebay for allowing that behavior. Good Luck!
Answer: Have you sent an email to Poshmark support? I have before and they did respond
Answer: You unfortunately cannot return an item if it doesn't fit. It's best to ask the seller the measurements of the item, if they tell you the wrong measurements you can return it. If they will not give you the measurements then don't buy from them. I'm new to selling on Poshmark and I will allow people to return their items if they don't fit because I believe that's what's right, you will find other good sellers!